Rakesh Rajani on the possibilities of data and technology, and why openness and curiosity are important for improving service delivery

At the conference for the 10th anniversary of WDR 2004, we spoke to Rakesh Rajani from Twaweza about why accountability is harder in practice than we first anticipated, why developments in information technologies create knowledge and fuel aspirations, and why openness and curiosity are our best assets in seeking to improve service delivery. More resources from the conference are available here: http://www.odi.org.uk/events/wdr-conference-making-services-work-for-poor-people