<turbo-stream action="append" target="audio_clips_list"><template>
    <hr class="mvn mhs text-black-50 opacity-25">
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<a class="text-decoration-none" href="/posts/7692625-don-t-know-if-something-will-work-take-the-70-bet"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep166: Don&#39;t Know If Something Will Work? Take the 70% Bet
</h5>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
21m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1601276400" data-format="short_date">Sep 28, 2020</span></span>
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<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
21m
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<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7687294-3-ways-to-adapt-to-the-future"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep165: 3 Ways to Adapt to the Future
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
We&#39;ve gone from panic, to adaptation, to new normal, to... something else? Here are three ways to think about what comes next, and how to make sure you&#39;re as relevant as ever.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
18m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1600671600" data-format="short_date">Sep 21, 2020</span></span>
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</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
18m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7681801-your-mission-is-unshakeable-with-tara-mackey"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep164: Your Mission Is Unshakeable (with Tara Mackey)
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Your &quot;what&quot; and your &quot;why&quot; are two different things. And if you confuse the two, you&#39;re not prepared for change. In this episode, Jason explains how to tell the difference between the two -- and then discusses it with The Organic Life CEO Tara Mackey, who has gone through a journey of defining her &quot;why.&quot;
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
26m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1600066800" data-format="short_date">Sep 14, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
26m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7676306-how-solving-your-own-problem-turns-into-a-business"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep163: How Solving Your Own Problem Turns Into A Business
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Ska Brewing had a problem: Empty cans kept falling on the floor before they were filled with beer. So as cofounder Matt Vincent tried fixing the problem, he came up with a business that goes way beyond beer. Here&#39;s how solving your own problem first can lead to massive opportunity.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
19m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1599462000" data-format="short_date">Sep 07, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
19m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7671128-when-a-big-competitor-suddenly-appears"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep162: When A Big Competitor Suddenly Appears
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Madison Semarjian&#39;s fashion app Mada was totally unique and making waves... until a massively funded competitor came along. Here&#39;s how Madison, fresh out of college, pivoted to protect her space.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
22m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1598857200" data-format="short_date">Aug 31, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
22m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7664970-making-the-most-of-life-transitions-with-bruce-feiler"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep161: Making the Most of Life Transitions, with Bruce Feiler
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
We&#39;re all currently going through what author Bruce Feiler calls a &quot;lifequake.&quot; He should know: He spent years studying how people manage life transitions, and came away with a deep knowledge of how they unfold and how to make the most of them. He talks about how to make the most of your transition, and the research from his ne book &quot;Life Is In The Transitions&quot;.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
31m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1598252400" data-format="short_date">Aug 24, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
31m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7659493-when-you-have-the-right-idea-at-the-wrong-time"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep160: When You Have The Right Idea... At The Wrong Time
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Sometimes an idea isn&#39;t bad... it&#39;s just that the timing is bad. So what do you do? In this episode, host Jason Feifer tells two stories from his own life about finding the right time for once-wrong ideas, and how you can make the most of yours.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
24m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1597647600" data-format="short_date">Aug 17, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
24m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7654266-how-to-overcome-our-fear-of-the-new"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep159: How to Overcome Our Fear of the New
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Covid changed many people’s relationship with technology… so what comes next? We explore why technophobia always happens in cycles, why you shouldn&#39;t be so concerned about social media, and how we can be more open-minded in the future. This is a special rebroadcast of the podcast Pessimists Archive, also hosted by Jason Feifer. Subscribe to Pessimists Archive here: https://link.chtbl.com/pessarc
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
53m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1597059490" data-format="short_date">Aug 10, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
53m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7647689-he-shared-his-profits-and-business-soared"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep158: He Shared His Profits, And Business Soared
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
O2 is a fitness recovery drink sold at gyms. So when gyms closed during lockdown, founder Dave Colina wanted to find a way to drive sales while helping out his suffering partners. The result: Everybody won. Here&#39;s a lesson in how good values leads to good business.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
20m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1596438000" data-format="short_date">Aug 03, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
20m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7641711-retail-horror-stories-from-shark-tank-s-first-contestant"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep157: Retail Horror Stories From Shark Tank&#39;s First Contestant
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Retail is not as simple as getting products into stores, as Tiffany Krumins learned the hard way. Here are her tough lessons, which she learned after scoring big on the first-ever episode of Shark Tank.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
18m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1595833200" data-format="short_date">Jul 27, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
18m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7636422-reinvent-your-business-with-shark-tank-s-matt-higgins"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep156: Reinvent Your Business, With Shark Tank&#39;s Matt Higgins
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
The most important question an entrepreneur can ask today: &quot;If I were starting my business today, what business would I build?&quot; We discuss this (and how to reinvent yourself too!) with Matt Higgins, a recurring shark on Shark Tank and CEO of the investment firm RSE Ventures.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
47m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1595228400" data-format="short_date">Jul 20, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
47m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7631014-bringing-an-old-company-into-a-new-world"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep155: Bringing An Old Company Into A New World
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Patrick Bolan bought an old clock company Geochron and tried to modernize it. Employees revolted so hard that they locked him out of the building. Here&#39;s how he finally turned things around.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
24m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1594623600" data-format="short_date">Jul 13, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
24m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7623733-why-we-put-137-people-on-our-cover"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep154: Why We Put 137 People On Our Cover
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
The virus may have pulled us apart, but it&#39;s also shown us the power of connections. I explain our unprecedented new cover, and then have a conversation with Mustafa Nuur, founder of Bridge, whose job is to bring people together.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
31m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1594018800" data-format="short_date">Jul 06, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
31m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7618549-seeing-opportunity-during-coronavirus-part-4"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep153: Seeing Opportunity During Coronavirus, part 4
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Four stories of entrepreneurs who rethought their business, and thrived. Featuring Nick Kenner of Just Salad; George G. Boyd, Jr., of Goldens&#39; Foundry &amp; Machine Co.; Sabena Suri of Boxfox; and Bill Holden of Rev Auto
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
23m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1593414000" data-format="short_date">Jun 29, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
23m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7613652-how-innovation-works-with-matt-ridley"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep152: How Innovation Works, with Matt Ridley
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
How do you innovate, and how do you do it in a time of crisis? A conversation with Matt Ridley, author of the book &quot;How Innovation Works&quot;.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
25m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1592841401" data-format="short_date">Jun 22, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
25m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7607698-you-re-prepared-for-crisis-whether-you-know-it-or-not"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep151: You&#39;re Prepared For Crisis, Whether You Know It Or Not
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Entrepreneurs can get through anything. Why? Because they&#39;ve already been prepared for the worst. Hear host Jason Feifer&#39;s thoughts, and then a conversation with &quot;The Soul of an Entrepreneur&quot; author David Sax.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
27m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1592204400" data-format="short_date">Jun 15, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
27m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7601763-how-to-be-a-better-writer"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep150: How to Be A Better Writer
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Every entrepreneur needs to write — to communicate with customers, with clients, and your team. So how do you do it well? In this special 150th episode of Problem Solvers, host Jason Feifer takes you inside his own writing process, and explains how you can become a better communicator today. (Bonus: He&#39;s also sharing advice on how to podcast remotely!)
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
27m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1591599600" data-format="short_date">Jun 08, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
27m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7596036-why-now-is-the-best-time-to-go-for-it"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S149 Ep1: Why Now Is The Best Time To Go For It
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
This pandemic destroyed the idea of perfection... and that&#39;s a good thing! Jason makes the case, and then talks about the importance of confidence with &quot;Creating Confidence&quot; podcast host Heather Monahan.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
25m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1590994800" data-format="short_date">Jun 01, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
25m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7590451-i-pivoted-my-business-during-coronavirus-now-what"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep148: &quot;I Pivoted My Business During Coronavirus. Now What?&quot;
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Many entrepreneurs have pivoted online, offering new digital services in order to keep their business afloat. Now they’re wondering: Is this really sustainable? Small-business expert Amanda Brinkman offers a surprising answer: Not only is it sustainable — it might be better for your business! In this episode, we listen in on a coaching session she gives Leigh Ann Cannady, owner of a performing ...
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
28m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1590390000" data-format="short_date">May 25, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
28m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7584694-seeing-opportunity-during-coronavirus-part-3"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep147: Seeing Opportunity During Coronavirus, part 3 
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Stories of entrepreneurs who are making fast, important changes during this crisis. Featuring: Eric Morton of American Bench Craft, Lisa Janvrin of YouthfulNest, Brian Chen of ROOM, Todd Bellomy of Farthest Star Sake, and Kirsten Lambert of Beantown Bedding
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
24m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1589785200" data-format="short_date">May 18, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
24m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7578821-how-big-can-our-ambitions-get"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep146: How Big Can Our Ambitions Get?
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Our ambitions drive us, but they can also consume us. How do we make the most of them, without losing ourselves? We explore with Katie Sturino, founder of Megababe.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
27m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1589180400" data-format="short_date">May 11, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
27m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7573291-can-i-still-pitch-my-services-during-coronavirus"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep145: &quot;Can I Still Pitch My Services During Coronavirus?&quot;
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
The answer is yes... but you need to build a different pitch. In this episode, we let you listen in on a communications consulting session. Dwaynia Wilkerson, founder of Prose &amp; Pens, normally gets a lot of business by cold pitching, but has been unsure of whether it&#39;s appropriate to send cold pitches now. She talks to Adam Bornstein, cofounder of Pen Name Consulting, who walks her through the ...
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
27m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1588575600" data-format="short_date">May 04, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
27m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7568068-what-to-do-when-it-s-all-your-fault"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
What To Do When It&#39;s All Your Fault
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Leaders are made in a time of crisis—not just because they can step up to fix things, but because they&#39;re willing to look at their own flaws and become a better leader. That&#39;s the story of Eric Edelson of Fireclay Tile, who had to fix his company... and himself.

This is a bonus episode of Problem Solvers, brought to you by Asana.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
18m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1588057200" data-format="short_date">Apr 28, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
18m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7566675-dwayne-johnson-and-dany-garcia-s-strategy-rethink-everything"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep144: Dwayne Johnson and Dany Garcia&#39;s Strategy: Rethink Everything!
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
The Rock and business partner Dany Garcia have a rule: &quot;We aren&#39;t attached to process. We&#39;re only attached to outcome.&quot;
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
36m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1587970800" data-format="short_date">Apr 27, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
36m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7561101-seeing-opportunity-during-coronavirus-part-2"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep143: Seeing Opportunity During Coronavirus, part 2
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
There&#39;s plenty of opportunity in this crisis—but you need to act fast, and focus on value. We hear directly from six entrepreneurs who are doing that. Featuring: Jonathan Goodman, Wendi Weiner, Matt Hulett, Anne Hulett, Urmi Kothari, and Elizabeth de Quillacq.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
23m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1587366000" data-format="short_date">Apr 20, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
23m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7554981-leading-a-company-while-suffering-from-covid-19"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep142: Leading A Company While Suffering From COVID-19
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Eric Yaverbaum, chairman of Ericho Communications, has been sick in bed with COVID-19 for 11 days. But he&#39;s been able to lead his company with optimism, transparency, and blunt reality.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
19m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1586761200" data-format="short_date">Apr 13, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
19m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7548979-don-t-resist-change-a-cold-cautionary-tale"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep141: Don&#39;t Resist Change: A Cold, Cautionary Tale
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
How do you innovate? I’d argue that it’s the most important question anyone can ask today. As coronavirus upends our lives and our businesses, it’s creating a moment of unprecedented change. Yesterday’s solutions may not make any sense anymore. Tomorrow’s solutions are still in development. So to understand this important process, let&#39;s look at the story behind something we use every day: The r...
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
48m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1586156400" data-format="short_date">Apr 06, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
48m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7543184-seeing-opportunity-during-the-coronavirus"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep140: Seeing Opportunity During the Coronavirus
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
How can entrepreneurs adapt to coronavirus, and set themselves up for a stronger future? In this episode, hear directly from five of them—as they share their thoughts about how to pivot, produce new products, and plan for the future.

Featuring: Meghan Asha, Cynthia Williams-Bey, Joseph Sommer, Monica Kang, and Natasha Miller
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
23m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1585551600" data-format="short_date">Mar 30, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
23m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7537463-perfect-your-pitch-with-oxiclean-guy-anthony-sullivan"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep139: Perfect Your Pitch, with &quot;OxiClean Guy&quot; Anthony Sullivan
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
How do you say the most in the fewest amount of words? Expert pitchman Anthony Sullivan, known for being the face of OxiClean as well as his new CBD brand MontKush, explains how.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
23m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1584946800" data-format="short_date">Mar 23, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
23m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7531638-you-can-save-me-or-destroy-me"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep138: &quot;You Can Save Me, Or Destroy Me&quot;
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Angela Gennari&#39;s company, Titan Global Enterprises, was in major trouble. So she did something risky, and potentially crazy: She asked her largest competitor for help. What happened next is a testament to the value of truth and honesty.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
28m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1584342000" data-format="short_date">Mar 16, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
28m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7525358-stop-doing-what-customers-hate"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep137: Stop Doing What Customers Hate!
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
It&#39;s a simple philosophy. But what does it take to actually achieve? We talk to Jesse Cole, owner of the baseball team Savannah Bananas, about the idea that transformed his business—and how it can work in any industry.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
28m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1583737200" data-format="short_date">Mar 09, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
28m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7519865-trust-is-your-competitive-advantage"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep136: Trust Is Your Competitive Advantage
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
How can something so basic—so obvious!—be a competitive advantage? Here&#39;s why: Because too many people forget to build trust. I explain, and then discuss it with a guy who won my trust. It&#39;s Jay Sofer of Lockbusters, a locksmith whose approach to customer service is worth learning from.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
26m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1583174873" data-format="short_date">Mar 02, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
26m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7512652-saving-the-company-with-only-1-000-in-the-bank"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep135: Saving the Company, With Only $1,000 in the Bank
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
When Ben Jabbawy launched Privy, he thought he knew exactly how to run a company: Grow fast, please investors, and focus on getting more and more customers. But when he was down to his last $1,000 in the bank, he realized he&#39;d done it all wrong—and he had one last chance to fix it all.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
22m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1582531200" data-format="short_date">Feb 24, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
22m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7506625-the-weird-customer-quirk-that-changed-everything"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep134: The Weird Customer Quirk That Changed Everything
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Talkspace is a platform where therapists and patients can talk, and its first launch was a total failure. But then its founders noticed something strange: Users were sending lots of very, very personal emails to its customer service team. Why? The answer totally transformed the business.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
16m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1581926400" data-format="short_date">Feb 17, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
16m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7500172-when-everyone-says-you-re-wrong-but-you-re-not"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep133: When Everyone Says You&#39;re Wrong (But You&#39;re Not)
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Mark Lawrence co-founded SpotHero in Chicago, and investors told him he needed to expand across America fast. He wanted to take a different approach... even though he wasn&#39;t entirely sure it was the right one. Here&#39;s how Mark formulated a plan, stuck to it, and proved himself right.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
17m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1581321600" data-format="short_date">Feb 10, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
17m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7494171-finding-joy-in-the-unknown-with-brandon-steiner"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep132: Finding Joy in the Unknown, with Brandon Steiner
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
What do you do when one chapter ends? You move on to the next one. That&#39;s what Brandon Steiner did after losing control of his namesake sports company—and he learned a lot in the process.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
19m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1580716800" data-format="short_date">Feb 03, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
19m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7488161-how-to-deliver-a-great-customer-experience"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep131: How to Deliver A Great Customer Experience
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Entrepreneurs are rightfully focused on delivering a great product or service, but they often forget to actually deliver a great experience too. They&#39;re not the same thing! In this episode, host Jason Feifer digs into some lessons learned from a bad restaurant experience, and then talks to customer experience expert Annette Franz about how companies can do better.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
24m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1580112000" data-format="short_date">Jan 27, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
24m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7482508-who-is-your-customer-really"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep130: Who Is Your Customer, Really?
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
When the home security company SimpliSafe launched, it marketed itself entirely towards renters. But SimpliSafe wasn&#39;t growing as fast as its founders expected, so it dug into its customer data and discovered something surprising: Half its customers were home-owners, the people it explicitly wasn&#39;t trying to reach. Now it had a big decision to make: Does SimpliSafe keep going with renters, or c...
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
21m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1579507200" data-format="short_date">Jan 20, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
21m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7476532-how-mark-wahlberg-became-so-disciplined"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep129: How Mark Wahlberg Became So Disciplined
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
To start the year 2020 right, take some lessons from the business world of Mark Wahlberg—who diligently, thoughtfully built himself into the most disciplined man in Hollywood.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
17m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1578902400" data-format="short_date">Jan 13, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
17m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7470829-diane-von-furstenberg-says-own-it"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep128: Diane Von Furstenberg Says: &quot;Own It!&quot;
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Do you sometimes feel like a loser? So does legendary fashion designer Diane Von Furstenberg—and she admits it here! In this episode, Diane shares a healthy perspective on life... and how the most important thing is owning what you do.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
20m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1578297600" data-format="short_date">Jan 06, 2020</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
20m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7465193-the-terrifying-history-of-the-elevator"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep127: The Terrifying History of the Elevator
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Change can be scary, and entrepreneurs are at the forefront of that conflict. We invent things. We create change. But of course, that change can be scary… for other people, or for ourselves. What then? On this episode, we dive deep into what transformative change looks like—by examining the surprising, weird, often alarming history of the elevator. (Episode comes to us via the podcast Pessimist...
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
45m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1577692800" data-format="short_date">Dec 30, 2019</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
45m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7461571-he-went-to-prison-for-a-ponzi-scheme-now-a-fresh-start"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep126: He Went to Prison For A Ponzi Scheme. Now, A Fresh Start.
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Neal Goyal ran a ponzi scheme, defrauded investors out of roughly $9 million, and spent years in prison for his crime. Today he’s out, and we have a frank conversation about what leads someone to make the kind of decisions he made, and the amount of soul searching and self-repair required to come back from it.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
57m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1577088000" data-format="short_date">Dec 23, 2019</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
57m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7452325-edible-arrangements-vs-the-word-edibles"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep125: Edible Arrangements vs. the Word &quot;Edibles&quot;
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
This is a story about change—and whether it’s something to resist, or an opportunity to take. And it all started when the founder of Edible Arrangements discovered that the word “edibles” had become associated with marijuana. It scared him. He tried to fight it. And then… something else happened.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
18m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1576483200" data-format="short_date">Dec 16, 2019</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
18m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7446233-a-better-way-to-sell-yourself"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep124: A Better Way to Sell Yourself
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Why are we not more comfortable selling ourselves? In this episode, host Jason Feifer reveals a common mistake he sees people make when pitching their work. Then, he turns to Jason Harris—CEO of the ad agency Mekanism, and author of the book &quot;The Soulful Art of Persuasion&quot;—for a plan on how to do better.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
26m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1575878400" data-format="short_date">Dec 09, 2019</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
26m
</div>
</div>
</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7438918-career-advice-a-college-student-interviews-me"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
Career Advice: A College Student Interviews Me!
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
How do you build an exciting career? Does networking matter? Does it matter what you study? In this episode, the interviewing tables are turned: College student Danielle Kraidin asks me her most pressing career questions.
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<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
51m
</span>
<span class="d-sm-none">
&bull;
</span>
<span><span class="js-time" data-epochtime="1575273600" data-format="short_date">Dec 02, 2019</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
51m
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</a></div>
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<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7433320-how-to-work-with-family-featuring-rebecca-minkoff"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep122: How to Work With Family, Featuring Rebecca Minkoff
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Most people work with family or friends, but is that wise? And what do you do when things go wrong? Celebrated fashion designer Rebecca Minkoff has plenty of insight on this, because she works with plenty of friends—and her CEO is her brother! In this episode, she explains how she balances it all.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
23m
</span>
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&bull;
</span>
<span><span class="js-time" data-epochtime="1574668800" data-format="short_date">Nov 25, 2019</span></span>
</div>
</div>
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<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
23m
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</a></div>
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<a class="text-decoration-none" href="/posts/7427043-feeling-overwhelmed-remember-who-s-in-control"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep121: Feeling Overwhelmed? Remember Who&#39;s In Control
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
We strive. We hustle. We reach. And when we finally achieve a major victory, it can be... alarming! Because now the pressure is on even more. In this episode, we hear from writer Paul Kix about how he nearly buckled under the pressure of a high-profile book and movie project, and how a therapist&#39;s advice changed everything.
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<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
22m
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<span><span class="js-time" data-epochtime="1574064000" data-format="short_date">Nov 18, 2019</span></span>
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22m
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<a class="text-decoration-none" href="/posts/7420403-walmart-s-huge-order-nearly-killed-his-company"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep120: Walmart&#39;s Huge Order Nearly Killed His Company
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Nick Mowbray thought he had a giant hit on his hands. His young toy company, Zuru, had locked in a David Beckham-themed gadget and Walmart ordered millions. But as it turned out, he&#39;d done everything wrong... and it would take many years to recover.
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
19m
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&bull;
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<span><span class="js-time" data-epochtime="1573459200" data-format="short_date">Nov 11, 2019</span></span>
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</div>
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<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
19m
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</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7414081-to-build-a-more-inclusive-culture-look-to-genghis-khan"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep119: To Build A More Inclusive Culture, Look to... Genghis Khan?
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
How do you build a great company culture? You don’t lead by example. That’s what Ben Horowitz learned. He&#39;s one of Silicon Valley’s most revered investors, but years ago was a CEO who couldn’t turn his company culture around. Today he’s developed a wide theory about how to do it—and in this episode, he walks us through a few historical examples (including the first Great Khan!) that have a lot ...
</div>
<div class="text-muted df align-items-baseline gap-2 fs-8">
<span class="numeric-tabular d-sm-none">
21m
</span>
<span class="d-sm-none">
&bull;
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<span><span class="js-time" data-epochtime="1572877077" data-format="short_date">Nov 04, 2019</span></span>
</div>
</div>
</div>
<div class="d-none d-sm-grid" style="justify-self: center; align-items: center;">
<div class="fs-8 numeric-tabular text-nowrap text-muted phs">
21m
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</div>
</a></div>
<hr class="mvn mhs text-black-50 opacity-25">
<div class="card rounded-0 border-0 pas qa-audio-clip-overview" style="--bs-card-bg: transparent;">
<a class="text-decoration-none" href="/posts/7407636-customer-service-special-turn-haters-into-fans"><div class="Episode-list-grid card-body pan">
<div class="l-flex align-items-baseline gap-2 gap-md-3">
<img srcset="https://audioboom.com/i/35600191/75x75/c 75w, https://audioboom.com/i/35600191/150x150/c 150w, https://audioboom.com/i/35600191/300x300/c 300w, https://audioboom.com/i/35600191/600x600/c 600w, https://audioboom.com/i/35600191/1400x1400/c 1400w" sizes="(max-width: 400px) 64px, 96px" style="background-color: #eaebeb; max-width: 96px; width: 15cqw;" class="js-img-bg ratio-square rounded-1" loading="lazy" src="https://audioboom.com/i/35600191/1400x1400/c" />
<div class="vstack gap-1 my-auto">
<h5 class="text-line-clamp text-line-clamp-3 balanced-h fs-6 fs-5-lg fw-normal mb-0">
S1 Ep118: Customer Service Special: Turn Haters Into Fans!
</h5>
<div class="text-line-clamp text-line-clamp-3 balanced-p fs-8 text-muted text-break">
Sometimes customers are unhappy. And sometimes they&#39;re PISSED. So what do you do when someone comes at you in full force? In this episode, Jason shares his own secret to disarming angry customers, and then talks to customer service expert Jeanne Bliss about how to truly connect with your consumers.
</div>
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26m
</span>
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&bull;
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<span><span class="js-time" data-epochtime="1572246000" data-format="short_date">Oct 28, 2019</span></span>
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26m
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