Will the Friends & Family test work? Or will we just have more "Have a nice day" services?

Last week the NHS in England started rolling out the Friends and Family test - designed as a single killer question which will help the Government achieve the 'culture-change' demanded so widely since the Mid-Staffs report by Robert Francis QC. In this audioboo, Rhion Jones summarises some of the arguments developed in this week's Tuesday Topic (No 234) on the subject of the Single Killer Question. Rhion concedes that it is too early to know how useful it might be - but warns that in most really effective consultations, a single question seldom works. #consultation #patients #NHS #involvement #patientinvolvement #petientexperience