24.06 Suresh Narayanan - Rebuilding trust

NUGGET CONTEXT

Suresh talks about the journey of rebuilding trust using the example of what happened with Maggi in India. He provides an insight into what it takes to rebuild trust by talking about the various elements that go into it – not compromising on the pillars on which trust is built and navigating the path with dignity, respect and transparency (something recently demonstrated by Dara Khosrowshahi – CEO of Uber – in the context of the litigation with Waymo).

GUEST

Suresh Narayanan is the Chairman and MD of Nestle India Limited (which recently crossed INR 10,000 Crores for the first time after about a century of operating in India). Suresh is often dubbed as a turnaround leader given what he has accomplished in various markets - Handling the operations in Singapore during the 2008 financial crisis, Leadership in Egypt, Libya and Sudan during the Arab Spring around 2011, turning around Maggi in 2015 when the company had taken a significant hit on the P&L and the Balance Sheet.

In our conversation, Suresh spoke about how his childhood years, especially the years at Rishi Valley School have given him the foundation and the attitudes that have helped him through the journey. He spoke about how he made some of his early career choices including the decision to join Hindustan Unilever Limited, while he was actually preparing himself for the IAS. He also discussed how he has transitioned effectively from one context to another and his perspectives on what it takes to settle in well in a new environment. He spent time discussing how he specifically turned around the fortunes at Nestle when he took charge in 2015 and breaks down the notion of building resilience as an individual and in the team. Finally, he also talks about how Marketing as a function is evolving with the emergence of Digital.

Published in Feb 2018.

I hope you find the conversation as purposeful as I did. We value your feedback on the podcast. If you have 3 minutes, please visit http://bit.ly/p2pfdback.

HOST

Deepak is a Leadership Advisor and an Executive Coach. He works with leaders to improve their effectiveness and in helping them make better decisions specifically around organizational and career transitions. He currently runs Transition Insight (www.transitioninsight.com) and works with leaders to handle phases of transition thoughtfully. He has worked as an Operations Consultant with KPMG in UK, Strategy Consultant with McKinsey in the US and as a Leadership Consultant with EgonZehnder (a Swiss Leadership Advisory firm) where he helped companies recruit CEOs, CXOs and Board Members and worked on Leadership Development. Deepak is a certified CEO Coach and is an alumnus of IIT Madras, IIM Ahmedabad and London Business School. His detailed profile can be found at https://in.linkedin.com/in/djayaraman

DISCLAIMER

All content and opinions expressed in the podcast are that of the guests and are not necessarily the opinions of Deepak Jayaraman and Transition Insight Private Limited. Views expressed in comments to blog are the personal opinions of the author of the comment. They do not necessarily reflect the views of The Company or the author of the blog. Participants are responsible for the content of their comments and all comments that are posted are in the public domain. The Company reserves the right to monitor, edit, and/or publish any submitted comments. Not all comments may be published. Any third-party comments published are third party information and The Company takes no responsibility and disclaims all liability. The Company reserves the right, but is not obligated to monitor and delete any comments or postings at any time without notice.