1 00:00:03,140 --> 00:00:05,809 INTRODUCTION: Welcome to the NSPCC Learning Podcast, 2 00:00:05,810 --> 00:00:08,059 INTRODUCTION: where we share learning and expertise in 3 00:00:08,060 --> 00:00:10,729 INTRODUCTION: child protection from inside and outside of 4 00:00:10,730 --> 00:00:12,289 INTRODUCTION: the organisation. 5 00:00:12,290 --> 00:00:14,419 INTRODUCTION: We aim to create debates, encourage 6 00:00:14,420 --> 00:00:16,939 INTRODUCTION: reflection and share good practice on how 7 00:00:16,940 --> 00:00:19,459 INTRODUCTION: we can all work together to keep babies, 8 00:00:19,460 --> 00:00:21,260 INTRODUCTION: children and young people safe. 9 00:00:24,480 --> 00:00:26,760 GEORGE LINFIELD: Welcome to the NSPCC Learning Podcast. 10 00:00:27,800 --> 00:00:30,439 GEORGE LINFIELD: This episode focuses on Report Remove, 11 00:00:30,440 --> 00:00:32,959 GEORGE LINFIELD: an online tool from the NSPCC and the 12 00:00:32,960 --> 00:00:35,599 GEORGE LINFIELD: Internet Watch Foundation that under-18s 13 00:00:35,600 --> 00:00:38,059 GEORGE LINFIELD: can use to report nude images or videos 14 00:00:38,060 --> 00:00:39,559 GEORGE LINFIELD: of themselves that have been shared 15 00:00:39,560 --> 00:00:41,569 GEORGE LINFIELD: online to see if they can be removed 16 00:00:41,570 --> 00:00:42,570 GEORGE LINFIELD: from the internet. 17 00:00:43,370 --> 00:00:45,079 GEORGE LINFIELD: In just a moment, you'll hear from Chloe 18 00:00:45,080 --> 00:00:47,179 GEORGE LINFIELD: O'Connor, Projects Manager within the 19 00:00:47,180 --> 00:00:49,639 GEORGE LINFIELD: NSPCC's Child Safety Online Solutions 20 00:00:49,640 --> 00:00:52,219 GEORGE LINFIELD: Lab, in conversation with online safety 21 00:00:52,220 --> 00:00:54,049 GEORGE LINFIELD: practitioners from Childline and the 22 00:00:54,050 --> 00:00:56,289 GEORGE LINFIELD: Internet Watch Foundation. 23 00:00:56,290 --> 00:00:58,059 GEORGE LINFIELD: They will explain more about what Report 24 00:00:58,060 --> 00:01:00,069 GEORGE LINFIELD: Remove is and how it works; the 25 00:01:00,070 --> 00:01:01,899 GEORGE LINFIELD: confidentiality and security around the 26 00:01:01,900 --> 00:01:03,999 GEORGE LINFIELD: tool; how professionals who work with 27 00:01:04,000 --> 00:01:05,619 GEORGE LINFIELD: children should approach an incident of 28 00:01:05,620 --> 00:01:07,269 GEORGE LINFIELD: nude image sharing; and how 29 00:01:07,270 --> 00:01:09,339 GEORGE LINFIELD: professionals can use Report Remove to 30 00:01:09,340 --> 00:01:11,229 GEORGE LINFIELD: support young people involved in these 31 00:01:11,230 --> 00:01:12,639 GEORGE LINFIELD: incidents. 32 00:01:12,640 --> 00:01:14,889 GEORGE LINFIELD: But first, let's hear from two members 33 00:01:14,890 --> 00:01:17,199 GEORGE LINFIELD: of the NSPCC's Young People's Board for 34 00:01:17,200 --> 00:01:19,539 GEORGE LINFIELD: Change about why the Report Remove tool 35 00:01:19,540 --> 00:01:21,159 GEORGE LINFIELD: is important for children and young 36 00:01:21,160 --> 00:01:21,246 GEORGE LINFIELD: people. 37 00:01:21,247 --> 00:01:24,489 YPBCM1: I think it's incredibly important that 38 00:01:24,490 --> 00:01:26,319 YPBCM1: young people have a tool like Report Remove 39 00:01:26,320 --> 00:01:28,629 YPBCM1: because not every young person has a support 40 00:01:28,630 --> 00:01:31,509 YPBCM1: system like their family or even trusted 41 00:01:31,510 --> 00:01:34,359 YPBCM1: teachers at school to confide in them about these 42 00:01:34,360 --> 00:01:38,079 YPBCM1: sort of things. I think there's a lot of fear 43 00:01:38,080 --> 00:01:40,700 YPBCM1: in general about these situations being forced to 44 00:01:40,701 --> 00:01:44,112 YPBCM1: go to the police and a 45 00:01:44,113 --> 00:01:47,499 YPBCM1: massive deal being made out of a situation 46 00:01:47,500 --> 00:01:49,768 YPBCM1: that a young person probably already regrets and, 47 00:01:49,769 --> 00:01:52,689 YPBCM1: like, isn't very happy about in 48 00:01:52,690 --> 00:01:53,949 YPBCM1: the first place. 49 00:01:53,950 --> 00:01:55,989 YPBCM1: So I think the fact that Report Remove is 50 00:01:55,990 --> 00:01:59,379 YPBCM1: confidential and is easily accessible for 51 00:01:59,380 --> 00:02:02,109 YPBCM1: so many young people is absolutely amazing and 52 00:02:02,110 --> 00:02:02,743 YPBCM1: incredibly important. 53 00:02:02,744 --> 00:02:06,899 YPBCM2: The fear of judgement around 54 00:02:06,900 --> 00:02:10,469 YPBCM2: sexual images for young people is a massive 55 00:02:10,470 --> 00:02:13,559 YPBCM2: problem that can cause lots of mental health 56 00:02:13,560 --> 00:02:15,239 YPBCM2: problems among young people. 57 00:02:15,240 --> 00:02:18,029 YPBCM2: And I think that this is why this service is so 58 00:02:18,030 --> 00:02:21,059 YPBCM2: important. And I also think it's really 59 00:02:21,060 --> 00:02:23,999 YPBCM2: important that it's linked to Childline so 60 00:02:24,000 --> 00:02:26,639 YPBCM2: that young people then also know that if they 61 00:02:26,640 --> 00:02:29,129 YPBCM2: need further support or if they want to talk 62 00:02:29,130 --> 00:02:32,039 YPBCM2: about it, they can then easily access that 63 00:02:32,040 --> 00:02:33,402 YPBCM2: service afterwards as well. 64 00:02:33,403 --> 00:02:34,403 CHLOE O'CONNOR: There 65 00:02:40,020 --> 00:02:41,609 CHLOE O'CONNOR: are lots of reasons why children and 66 00:02:41,610 --> 00:02:43,169 CHLOE O'CONNOR: young people might share nudes, but it 67 00:02:43,170 --> 00:02:44,609 CHLOE O'CONNOR: can be incredibly distressing for young 68 00:02:44,610 --> 00:02:46,229 CHLOE O'CONNOR: people when they lose control of a nude 69 00:02:46,230 --> 00:02:48,059 CHLOE O'CONNOR: image that's been shared online. 70 00:02:48,060 --> 00:02:49,769 CHLOE O'CONNOR: It can leave them at risk of further 71 00:02:49,770 --> 00:02:51,779 CHLOE O'CONNOR: abuse or exploitation, including 72 00:02:51,780 --> 00:02:54,209 CHLOE O'CONNOR: financially or for further images. 73 00:02:54,210 --> 00:02:55,859 CHLOE O'CONNOR: Young people can feel revictimised every 74 00:02:55,860 --> 00:02:57,779 CHLOE O'CONNOR: time an image or video of them is shared, 75 00:02:57,780 --> 00:02:59,459 CHLOE O'CONNOR: and the IWF are continuously seeing an 76 00:02:59,460 --> 00:03:01,319 CHLOE O'CONNOR: increase in self-generated child sexual 77 00:03:01,320 --> 00:03:03,089 CHLOE O'CONNOR: abuse material. 78 00:03:03,090 --> 00:03:05,489 CHLOE O'CONNOR: To address this issue, the NSPCC 79 00:03:05,490 --> 00:03:07,409 CHLOE O'CONNOR: partnered with the Internet Watch Foundation, 80 00:03:07,410 --> 00:03:09,779 CHLOE O'CONNOR: or IWF, to find a way to support those 81 00:03:09,780 --> 00:03:11,729 CHLOE O'CONNOR: young people to report nude and sexual 82 00:03:11,730 --> 00:03:14,219 CHLOE O'CONNOR: images and videos of themselves to see if 83 00:03:14,220 --> 00:03:15,501 CHLOE O'CONNOR: they could be removed from the internet. With 84 00:03:16,440 --> 00:03:17,700 CHLOE O'CONNOR: support from age verification platform Yoti, 85 00:03:18,690 --> 00:03:20,099 CHLOE O'CONNOR: the first version of Report Remove was 86 00:03:20,100 --> 00:03:22,919 CHLOE O'CONNOR: developed in 2017, and then since then 87 00:03:22,920 --> 00:03:24,479 CHLOE O'CONNOR: the organisations have been working with 88 00:03:24,480 --> 00:03:26,069 CHLOE O'CONNOR: each other and with children and young 89 00:03:26,070 --> 00:03:28,649 CHLOE O'CONNOR: people to improve the tool and to make 90 00:03:28,650 --> 00:03:30,599 CHLOE O'CONNOR: sure that young people know about it. 91 00:03:30,600 --> 00:03:32,069 CHLOE O'CONNOR: So to make a report, children need to 92 00:03:32,070 --> 00:03:33,419 CHLOE O'CONNOR: follow three steps. 93 00:03:33,420 --> 00:03:35,309 CHLOE O'CONNOR: The first is follow the instructions to 94 00:03:35,310 --> 00:03:38,220 CHLOE O'CONNOR: confirm their age. If they're 13 to 95 00:03:38,221 --> 00:03:39,479 CHLOE O'CONNOR: 17, they'll be asked if they'd like to 96 00:03:39,480 --> 00:03:41,519 CHLOE O'CONNOR: prove their age using Yoti and using a 97 00:03:41,520 --> 00:03:43,169 CHLOE O'CONNOR: form of ID to help with that. 98 00:03:43,170 --> 00:03:45,089 CHLOE O'CONNOR: And then step two, they'll log in or 99 00:03:45,090 --> 00:03:47,099 CHLOE O'CONNOR: create a Childline account so that they 100 00:03:47,100 --> 00:03:49,019 CHLOE O'CONNOR: can receive updates on their report. 101 00:03:49,020 --> 00:03:51,329 CHLOE O'CONNOR: And then step three: report and remove. 102 00:03:51,330 --> 00:03:53,159 CHLOE O'CONNOR: They share the image or video or a link 103 00:03:53,160 --> 00:03:55,679 CHLOE O'CONNOR: to it securely with the IWF, who will 104 00:03:55,680 --> 00:03:57,809 CHLOE O'CONNOR: then view and work to have it removed if 105 00:03:57,810 --> 00:03:59,069 CHLOE O'CONNOR: it breaks the law. 106 00:03:59,070 --> 00:04:00,539 CHLOE O'CONNOR: Childline will let the young person know 107 00:04:00,540 --> 00:04:02,249 CHLOE O'CONNOR: the outcome of their report and provide 108 00:04:02,250 --> 00:04:04,259 CHLOE O'CONNOR: further support where needed. 109 00:04:04,260 --> 00:04:06,089 CHLOE O'CONNOR: In this episode we'll be joined by Zara 110 00:04:06,090 --> 00:04:07,866 CHLOE O'CONNOR: at the IWF and Sam from Childline's 111 00:04:07,867 --> 00:04:10,259 CHLOE O'CONNOR: online service team to talk about how 112 00:04:10,260 --> 00:04:12,179 CHLOE O'CONNOR: Report Remove works and how professionals 113 00:04:12,180 --> 00:04:14,249 CHLOE O'CONNOR: can support young people to use it. 114 00:04:14,250 --> 00:04:15,659 CHLOE O'CONNOR: I'll now pass over to them to introduce 115 00:04:15,660 --> 00:04:16,679 CHLOE O'CONNOR: themselves. 116 00:04:16,680 --> 00:04:19,349 ZARA: Hi, I'm Zara and I'm a senior analyst at the 117 00:04:19,350 --> 00:04:21,208 ZARA: Internet Watch Foundation. 118 00:04:21,209 --> 00:04:23,579 ZARA: The Internet Watch Foundation is an independent 119 00:04:23,580 --> 00:04:25,559 ZARA: charity based in the UK. 120 00:04:25,560 --> 00:04:28,169 ZARA: We work to make the Internet a safer place. 121 00:04:28,170 --> 00:04:31,229 ZARA: We identify and remove online images and videos 122 00:04:31,230 --> 00:04:33,509 ZARA: of child sexual abuse worldwide. 123 00:04:33,510 --> 00:04:35,879 ZARA: We also run a hotline which offers a safe place for 124 00:04:35,880 --> 00:04:38,099 ZARA: the public to report to us anonymously. 125 00:04:38,100 --> 00:04:40,949 ZARA: The hotline consists of a team of 16 expert 126 00:04:40,950 --> 00:04:43,799 ZARA: analysts who spend their working week assessing 127 00:04:43,800 --> 00:04:46,259 ZARA: and disrupting the sharing of child sexual abuse 128 00:04:46,260 --> 00:04:47,849 ZARA: material online. 129 00:04:47,850 --> 00:04:50,639 SAM FIRTH: My name's Sam and I'm a website supervisor 130 00:04:50,640 --> 00:04:52,799 SAM FIRTH: with the Childline online service. 131 00:04:52,800 --> 00:04:54,449 SAM FIRTH: Childline is a service for children and young 132 00:04:54,450 --> 00:04:56,613 SAM FIRTH: people under the age of 19 in the UK. 133 00:04:57,690 --> 00:05:00,209 SAM FIRTH: I think it's most well known for its Childline 134 00:05:00,210 --> 00:05:02,009 SAM FIRTH: counsellors and the support it can offer over 135 00:05:02,010 --> 00:05:04,769 SAM FIRTH: the telephone. But also young people can make 136 00:05:04,770 --> 00:05:06,179 SAM FIRTH: an account on the website. 137 00:05:06,180 --> 00:05:08,579 SAM FIRTH: The website itself has a wealth of information 138 00:05:08,580 --> 00:05:10,499 SAM FIRTH: and tips and advice on a whole range of 139 00:05:10,500 --> 00:05:11,909 SAM FIRTH: subjects and topics. 140 00:05:11,910 --> 00:05:14,789 SAM FIRTH: It also hosts the Report Remove tool. 141 00:05:14,790 --> 00:05:16,319 CHLOE O'CONNOR: Brilliant. Thank you very much. 142 00:05:16,320 --> 00:05:17,909 CHLOE O'CONNOR: So it would be really good to hear more 143 00:05:17,910 --> 00:05:20,549 CHLOE O'CONNOR: about Report Remove and why it's needed. 144 00:05:20,550 --> 00:05:23,309 CHLOE O'CONNOR: But taking a step back first, because 145 00:05:23,310 --> 00:05:25,079 CHLOE O'CONNOR: Report Remove is there to support young 146 00:05:25,080 --> 00:05:27,449 CHLOE O'CONNOR: people who have had a nude image shared 147 00:05:27,450 --> 00:05:29,699 CHLOE O'CONNOR: online: what should professionals do and 148 00:05:29,700 --> 00:05:31,649 CHLOE O'CONNOR: how can professionals who work with 149 00:05:31,650 --> 00:05:33,449 CHLOE O'CONNOR: children approach an incident of nude 150 00:05:33,450 --> 00:05:34,709 CHLOE O'CONNOR: image sharing? 151 00:05:34,710 --> 00:05:37,469 SAM FIRTH: I think the primary things to remember is to 152 00:05:37,470 --> 00:05:40,379 SAM FIRTH: not look at the image yourself and to follow 153 00:05:40,380 --> 00:05:42,179 SAM FIRTH: any safeguarding policies that your 154 00:05:42,180 --> 00:05:44,489 SAM FIRTH: organisation may have. 155 00:05:44,490 --> 00:05:46,409 SAM FIRTH: In terms of interacting with that child or 156 00:05:46,410 --> 00:05:47,999 SAM FIRTH: young person that has come to you with this 157 00:05:48,000 --> 00:05:50,519 SAM FIRTH: problem, it's really important to stay calm, 158 00:05:50,520 --> 00:05:52,589 SAM FIRTH: remain non-judgemental, and accept the 159 00:05:52,590 --> 00:05:54,359 SAM FIRTH: situation for what it is. 160 00:05:54,360 --> 00:05:57,329 SAM FIRTH: So it may well be that this young person is 161 00:05:57,330 --> 00:06:00,179 SAM FIRTH: experiencing a sense of regret and is aware of 162 00:06:00,180 --> 00:06:02,309 SAM FIRTH: the risks they might be now facing. 163 00:06:02,310 --> 00:06:04,379 SAM FIRTH: So there's no need for telling off or attempts 164 00:06:04,380 --> 00:06:06,479 SAM FIRTH: to educate them on the risks because that's 165 00:06:06,480 --> 00:06:08,279 SAM FIRTH: already happening for them. 166 00:06:08,280 --> 00:06:10,289 ZARA: I'd just like to add that it's important to 167 00:06:10,290 --> 00:06:13,319 ZARA: remember that the creating and sharing of nudes of 168 00:06:13,320 --> 00:06:15,179 ZARA: under 18 is illegal. 169 00:06:15,180 --> 00:06:17,939 ZARA: However, the law is there to protect children. 170 00:06:17,940 --> 00:06:20,789 ZARA: So it's important to reassure that young person 171 00:06:20,790 --> 00:06:23,279 ZARA: that they're not in any trouble and just to use 172 00:06:23,280 --> 00:06:25,979 ZARA: supportive language and that there is a tool out 173 00:06:25,980 --> 00:06:29,069 ZARA: there to help them remove the content 174 00:06:29,070 --> 00:06:30,926 ZARA: online and the law is there 175 00:06:32,400 --> 00:06:34,049 ZARA: to support them. 176 00:06:34,050 --> 00:06:36,899 SAM FIRTH: One option is to tell that child 177 00:06:36,900 --> 00:06:38,609 SAM FIRTH: or young person about Report Remove. 178 00:06:38,610 --> 00:06:40,559 SAM FIRTH: And if you've got access to the internet there 179 00:06:40,560 --> 00:06:42,479 SAM FIRTH: and then it'd be really handy if you could 180 00:06:42,480 --> 00:06:45,089 SAM FIRTH: show them the tool on the website by searching 181 00:06:45,090 --> 00:06:46,098 SAM FIRTH: for the URL: childline.org.uk/remove. 182 00:06:50,010 --> 00:06:52,739 CHLOE O'CONNOR: So why is the Report Remove tool needed 183 00:06:52,740 --> 00:06:54,359 CHLOE O'CONNOR: and why might a young person have shared 184 00:06:54,360 --> 00:06:55,919 CHLOE O'CONNOR: nude images online? 185 00:06:55,920 --> 00:06:58,349 SAM FIRTH: It's a normal and expected and healthy part of 186 00:06:58,350 --> 00:07:00,209 SAM FIRTH: child development to want to understand the 187 00:07:00,210 --> 00:07:02,429 SAM FIRTH: changing body. And then when we couple that 188 00:07:02,430 --> 00:07:05,228 SAM FIRTH: with access to the internet, many children and 189 00:07:05,229 --> 00:07:08,219 SAM FIRTH: young people have a phone with a camera with 190 00:07:08,220 --> 00:07:09,689 SAM FIRTH: that internet access. 191 00:07:09,690 --> 00:07:11,999 SAM FIRTH: Perhaps to an extent, it's almost inevitable 192 00:07:12,000 --> 00:07:13,349 SAM FIRTH: that those two things are going to come 193 00:07:13,350 --> 00:07:14,609 SAM FIRTH: together at times. 194 00:07:14,610 --> 00:07:16,679 SAM FIRTH: There's many reasons why a young person may 195 00:07:16,680 --> 00:07:18,029 SAM FIRTH: share a nude. 196 00:07:18,030 --> 00:07:20,879 SAM FIRTH: They may be sharing their images in a trusting 197 00:07:20,880 --> 00:07:23,219 SAM FIRTH: friendship or a trusting relationship. 198 00:07:23,220 --> 00:07:25,439 SAM FIRTH: It might be an expression of body confidence. 199 00:07:25,440 --> 00:07:26,999 SAM FIRTH: It might feel empowering. 200 00:07:27,000 --> 00:07:28,409 SAM FIRTH: They might be doing it for fun. 201 00:07:28,410 --> 00:07:29,999 SAM FIRTH: There's a darker side too. They might be 202 00:07:30,000 --> 00:07:31,949 SAM FIRTH: sharing nudes because they've been pressured 203 00:07:31,950 --> 00:07:33,689 SAM FIRTH: or they've been coerced or they've been 204 00:07:33,690 --> 00:07:35,669 SAM FIRTH: bullied. But they might change their mind 205 00:07:35,670 --> 00:07:36,933 SAM FIRTH: about what they've done. They may experience 206 00:07:36,934 --> 00:07:38,789 SAM FIRTH: that sense of regret. 207 00:07:38,790 --> 00:07:41,039 SAM FIRTH: It may be that trust has been broken or 208 00:07:41,040 --> 00:07:42,869 SAM FIRTH: they're concerned that that trust might get 209 00:07:42,870 --> 00:07:45,749 SAM FIRTH: broken. Or when they've initially shared 210 00:07:45,750 --> 00:07:48,579 SAM FIRTH: a nude to try and prevent further requests, 211 00:07:48,580 --> 00:07:51,449 SAM FIRTH: further pressure, it hasn't worked, and 212 00:07:51,450 --> 00:07:53,219 SAM FIRTH: that's when they feel they need something to 213 00:07:53,220 --> 00:07:55,799 SAM FIRTH: happen, something to change, so they can take 214 00:07:55,800 --> 00:07:57,569 SAM FIRTH: some control back of the image that they've 215 00:07:57,570 --> 00:07:59,819 SAM FIRTH: lost. That's where Report Remove can offer a 216 00:07:59,820 --> 00:08:02,549 SAM FIRTH: solution and can offer safeguarding. 217 00:08:02,550 --> 00:08:05,309 CHLOE O'CONNOR: Thank you, Sam. So, Zara, you spoke at 218 00:08:05,310 --> 00:08:07,839 CHLOE O'CONNOR: the beginning about how the IWF can 219 00:08:07,840 --> 00:08:09,929 CHLOE O'CONNOR: identify this kind of content and take it 220 00:08:09,930 --> 00:08:12,089 CHLOE O'CONNOR: down. Why is there a need specifically 221 00:08:12,090 --> 00:08:13,919 CHLOE O'CONNOR: for a service like Report Remove? 222 00:08:13,920 --> 00:08:17,189 ZARA: Over the years we've seen a growth in the sharing 223 00:08:17,190 --> 00:08:20,369 ZARA: of nude images online of under-18s, 224 00:08:20,370 --> 00:08:21,929 ZARA: so we thought it'd be a good idea to provide a 225 00:08:21,930 --> 00:08:25,319 ZARA: service that not only helps young people 226 00:08:25,320 --> 00:08:28,709 ZARA: access support when things go wrong, 227 00:08:28,710 --> 00:08:31,679 ZARA: but also to be able to use 228 00:08:31,680 --> 00:08:34,709 ZARA: our expertise and our contacts within 229 00:08:34,710 --> 00:08:38,158 ZARA: the internet industry to block these images 230 00:08:38,159 --> 00:08:40,709 ZARA: and stop them from being shared online. 231 00:08:40,710 --> 00:08:42,959 CHLOE O'CONNOR: Who is Report Remove for? 232 00:08:42,960 --> 00:08:45,269 SAM FIRTH: Report Remove is for children and young people 233 00:08:45,270 --> 00:08:47,789 SAM FIRTH: in the UK who are under the age of 18. 234 00:08:47,790 --> 00:08:49,679 CHLOE O'CONNOR: And if a young person wanted to use the 235 00:08:49,680 --> 00:08:51,347 CHLOE O'CONNOR: tool — they've looked for it online and 236 00:08:51,348 --> 00:08:52,739 CHLOE O'CONNOR: they've found the tool — what would they 237 00:08:52,740 --> 00:08:53,969 CHLOE O'CONNOR: then need to do? 238 00:08:53,970 --> 00:08:56,069 SAM FIRTH: So once they get onto the Report Remove page 239 00:08:56,070 --> 00:08:58,229 SAM FIRTH: on the Childline website, from there they 240 00:08:58,230 --> 00:09:01,259 SAM FIRTH: create or sign into a Childline 241 00:09:01,260 --> 00:09:03,689 SAM FIRTH: account. Then they have the option of proving 242 00:09:03,690 --> 00:09:06,269 SAM FIRTH: their age with I.D. such as a passport. 243 00:09:06,270 --> 00:09:07,889 SAM FIRTH: Once they've gone through that stage of the 244 00:09:07,890 --> 00:09:10,169 SAM FIRTH: reporting process, they need to attach the 245 00:09:10,170 --> 00:09:13,049 SAM FIRTH: image, the video or the direct URL for the 246 00:09:13,050 --> 00:09:16,079 SAM FIRTH: image or video to the report, and that will go 247 00:09:16,080 --> 00:09:19,169 SAM FIRTH: to IWF who will begin their work with it. 248 00:09:19,170 --> 00:09:21,809 SAM FIRTH: Childline never ever see the image or video, 249 00:09:21,810 --> 00:09:23,819 SAM FIRTH: but we will make contact with that child or 250 00:09:23,820 --> 00:09:26,009 SAM FIRTH: young person to keep them updated with how the 251 00:09:26,010 --> 00:09:28,379 SAM FIRTH: report is going and offer them other forms of 252 00:09:28,380 --> 00:09:30,209 SAM FIRTH: support as well. 253 00:09:30,210 --> 00:09:31,649 CHLOE O'CONNOR: Why are young people asked if they'd like 254 00:09:31,650 --> 00:09:32,909 CHLOE O'CONNOR: to prove their age? 255 00:09:32,910 --> 00:09:35,909 ZARA: So children under 13 are not asked to prove 256 00:09:35,910 --> 00:09:38,219 ZARA: their age. That's because our analysts have the 257 00:09:38,220 --> 00:09:41,219 ZARA: visual expertise to assess that person in the image 258 00:09:41,220 --> 00:09:42,220 ZARA: is underage. 259 00:09:42,750 --> 00:09:45,569 ZARA: However, young people over the age of 13 are asked 260 00:09:45,570 --> 00:09:48,569 ZARA: to choose to prove their age using I.D., 261 00:09:48,570 --> 00:09:51,569 ZARA: because that means the IWF can be certain that 262 00:09:51,570 --> 00:09:54,479 ZARA: the image of the person is under 18, and 263 00:09:54,480 --> 00:09:56,759 ZARA: then therefore we can get the image taken down from 264 00:09:56,760 --> 00:09:58,589 ZARA: a lot more places. 265 00:09:58,590 --> 00:10:00,659 ZARA: But if a child does not have I.D., they should 266 00:10:00,660 --> 00:10:03,119 ZARA: still be encouraged to use Report Remove. 267 00:10:03,120 --> 00:10:05,429 ZARA: This is because the IWF will still make an 268 00:10:05,430 --> 00:10:08,099 ZARA: assessment of the age of that person in the image 269 00:10:08,100 --> 00:10:10,319 ZARA: and in many cases will be able to use this 270 00:10:10,320 --> 00:10:13,709 ZARA: assessment to be certain that it is a child. 271 00:10:13,710 --> 00:10:16,349 ZARA: If IWF can't be certain that the content is of a 272 00:10:16,350 --> 00:10:19,289 ZARA: child, then we can still ask tech companies 273 00:10:19,290 --> 00:10:21,099 ZARA: to take it down. 274 00:10:21,100 --> 00:10:23,679 ZARA: This means that the content can still be removed 275 00:10:23,680 --> 00:10:26,259 ZARA: from lots of places and the young person can still 276 00:10:26,260 --> 00:10:29,259 ZARA: choose to access emotional support from Childline. 277 00:10:29,260 --> 00:10:31,209 CHLOE O'CONNOR: From the IWF's perspective, what happens 278 00:10:31,210 --> 00:10:32,859 CHLOE O'CONNOR: at the point that a young person's made a 279 00:10:32,860 --> 00:10:33,849 CHLOE O'CONNOR: report? 280 00:10:33,850 --> 00:10:37,389 ZARA: So as Sam said, the young person will create 281 00:10:37,390 --> 00:10:40,029 ZARA: an account. So once they've created their account, 282 00:10:40,030 --> 00:10:43,569 ZARA: they'll be directed to the secure IWF portal 283 00:10:43,570 --> 00:10:45,909 ZARA: to upload their content. 284 00:10:45,910 --> 00:10:48,609 ZARA: After the report has been made, the person will 285 00:10:48,610 --> 00:10:51,669 ZARA: receive a case number into their locker and 286 00:10:51,670 --> 00:10:53,919 ZARA: they can refer back to this if they have any more 287 00:10:53,920 --> 00:10:56,469 ZARA: communications to make about their report. 288 00:10:56,470 --> 00:10:59,379 ZARA: So apart from selecting their age range, the 289 00:10:59,380 --> 00:11:01,290 ZARA: only information the portal gives to IWF 290 00:11:02,320 --> 00:11:05,169 ZARA: are their images and videos or URLs and 291 00:11:05,170 --> 00:11:07,659 ZARA: these are, like I said, uploaded via a secure 292 00:11:07,660 --> 00:11:10,149 ZARA: portal, so only the analysts here will see their 293 00:11:10,150 --> 00:11:12,074 ZARA: content. Unfortunately, IWF cannot 294 00:11:13,510 --> 00:11:16,389 ZARA: view content on end-to-end encrypted apps or 295 00:11:16,390 --> 00:11:18,452 ZARA: websites such as WhatsApp and Snapchat, or 296 00:11:19,480 --> 00:11:22,149 ZARA: content that's saved on another person's device. 297 00:11:22,150 --> 00:11:25,059 ZARA: But if the young person still has the image, 298 00:11:25,060 --> 00:11:26,929 ZARA: they should be encouraged that they can still make 299 00:11:26,930 --> 00:11:29,110 ZARA: a report and upload those images to us, 300 00:11:30,280 --> 00:11:32,529 ZARA: and then we will make sure that it's assessed 301 00:11:32,530 --> 00:11:33,849 ZARA: against UK law. 302 00:11:33,850 --> 00:11:36,699 ZARA: And if it's found to be criminal, we will get 303 00:11:36,700 --> 00:11:38,320 ZARA: that removed as quickly as possible. 304 00:11:40,010 --> 00:11:42,529 CHLOE O'CONNOR: And what did the IWF do to make sure that 305 00:11:42,530 --> 00:11:43,999 CHLOE O'CONNOR: it does get removed? 306 00:11:44,000 --> 00:11:47,029 ZARA: So we will use the law to work out if the content 307 00:11:47,030 --> 00:11:48,677 ZARA: can be removed and if it breaks the law IWF 308 00:11:50,000 --> 00:11:52,734 ZARA: will give it a digital fingerprint called a hash. 309 00:11:52,735 --> 00:11:55,969 ZARA: So IWF can either send a takedown 310 00:11:55,970 --> 00:11:59,029 ZARA: notice to a website or internet service provider 311 00:11:59,030 --> 00:12:02,269 ZARA: if it's a URL, or it'll be blocked automatically 312 00:12:02,270 --> 00:12:04,039 ZARA: depending on the way the hash was found. 313 00:12:05,270 --> 00:12:08,629 ZARA: We share our hash lists with internet companies, 314 00:12:08,630 --> 00:12:11,629 ZARA: including major social media platforms, so 315 00:12:11,630 --> 00:12:14,599 ZARA: if an image— if that image is uploaded to 316 00:12:14,600 --> 00:12:17,659 ZARA: the internet, again, it can be quickly removed 317 00:12:17,660 --> 00:12:19,999 ZARA: or even stopped from being uploaded in the first 318 00:12:20,000 --> 00:12:21,289 ZARA: place. 319 00:12:21,290 --> 00:12:24,709 ZARA: IWF will let Childline know the outcome 320 00:12:24,710 --> 00:12:27,649 ZARA: so they can contact the young person and let 321 00:12:27,650 --> 00:12:29,959 ZARA: them know the outcome of their report and keep them 322 00:12:29,960 --> 00:12:33,229 ZARA: updated and offer them further support. 323 00:12:33,230 --> 00:12:36,229 ZARA: IWF try to review each Report Remove 324 00:12:36,230 --> 00:12:39,379 ZARA: report within one working day and updates 325 00:12:39,380 --> 00:12:42,709 ZARA: are sent to the locker on that day. 326 00:12:42,710 --> 00:12:44,509 CHLOE O'CONNOR: That's really helpful. Thank you. 327 00:12:44,510 --> 00:12:46,459 CHLOE O'CONNOR: And what happens if the image has been 328 00:12:46,460 --> 00:12:47,869 CHLOE O'CONNOR: changed slightly? For example, if 329 00:12:47,870 --> 00:12:49,429 CHLOE O'CONNOR: somebody has got a cropped part of the 330 00:12:49,430 --> 00:12:50,430 CHLOE O'CONNOR: image? 331 00:12:51,210 --> 00:12:54,059 ZARA: The technology that we use, it doesn't 332 00:12:54,060 --> 00:12:57,419 ZARA: matter if the image has been 333 00:12:57,420 --> 00:13:00,749 ZARA: doctored or in any way or cropped, as you say, 334 00:13:00,750 --> 00:13:03,449 ZARA: we'll still be able to identify that image using 335 00:13:03,450 --> 00:13:05,579 ZARA: the hash that we give it. 336 00:13:05,580 --> 00:13:07,809 CHLOE O'CONNOR: That sounds really important. 337 00:13:07,810 --> 00:13:10,379 CHLOE O'CONNOR: Do we know anything about how young 338 00:13:10,380 --> 00:13:13,409 CHLOE O'CONNOR: people have responded to 339 00:13:13,410 --> 00:13:14,789 CHLOE O'CONNOR: Report Remove and if it has made a difference 340 00:13:14,790 --> 00:13:15,959 CHLOE O'CONNOR: to them? 341 00:13:15,960 --> 00:13:19,229 SAM FIRTH: So I can give you an example of 342 00:13:19,230 --> 00:13:21,950 SAM FIRTH: a 15-year-old male who's used Report Remove. 343 00:13:23,040 --> 00:13:25,949 SAM FIRTH: So this person reported a number of images and 344 00:13:25,950 --> 00:13:27,843 SAM FIRTH: videos, a mixture of images and videos. 345 00:13:27,844 --> 00:13:30,779 SAM FIRTH: IWF assessed them all to 346 00:13:30,780 --> 00:13:33,449 SAM FIRTH: be child sexual abuse material and therefore 347 00:13:33,450 --> 00:13:36,029 SAM FIRTH: meeting the threshold to be removed from the 348 00:13:36,030 --> 00:13:38,999 SAM FIRTH: internet. So then, as Childline, 349 00:13:39,000 --> 00:13:40,769 SAM FIRTH: we were able to feed that back to the young 350 00:13:40,770 --> 00:13:43,679 SAM FIRTH: person and offer some emotional support via 351 00:13:43,680 --> 00:13:46,499 SAM FIRTH: the counselling team -- which they took that 352 00:13:46,500 --> 00:13:48,779 SAM FIRTH: up and they were supported by our Childline 353 00:13:48,780 --> 00:13:51,329 SAM FIRTH: counsellors for a period of about three 354 00:13:51,330 --> 00:13:53,639 SAM FIRTH: months. They explained to our counsellors that 355 00:13:53,640 --> 00:13:56,399 SAM FIRTH: the images and videos were sent to a female 356 00:13:56,400 --> 00:13:57,809 SAM FIRTH: young person in trust. 357 00:13:57,810 --> 00:14:00,179 SAM FIRTH: But then having been in school and reflecting 358 00:14:00,180 --> 00:14:02,459 SAM FIRTH: on those general messages about online safety 359 00:14:02,460 --> 00:14:05,219 SAM FIRTH: and nudes, they recognised their vulnerability 360 00:14:05,220 --> 00:14:07,139 SAM FIRTH: and started to become a bit concerned about 361 00:14:07,140 --> 00:14:08,849 SAM FIRTH: how that material might affect them in the 362 00:14:08,850 --> 00:14:11,299 SAM FIRTH: future. And they told that Childline 363 00:14:11,300 --> 00:14:13,049 SAM FIRTH: counsellor that they spoke to about the sense 364 00:14:13,050 --> 00:14:16,199 SAM FIRTH: of relief that they had when those images 365 00:14:16,200 --> 00:14:19,259 SAM FIRTH: and videos were removed and 366 00:14:19,260 --> 00:14:21,749 SAM FIRTH: offering them future safeguarding as well. 367 00:14:21,750 --> 00:14:23,704 SAM FIRTH: And actually after making their Report Remove 368 00:14:23,705 --> 00:14:26,489 SAM FIRTH: report, that same young person got in touch 369 00:14:26,490 --> 00:14:28,289 SAM FIRTH: with the platforms they shared those images 370 00:14:28,290 --> 00:14:31,049 SAM FIRTH: and videos on and asked that platform provider 371 00:14:31,050 --> 00:14:32,999 SAM FIRTH: to remove all other data as well, which the 372 00:14:33,000 --> 00:14:34,200 SAM FIRTH: platform agreed to do. 373 00:14:35,440 --> 00:14:39,599 SAM FIRTH: Yeah, so any sense of regret and anxiety, 374 00:14:39,600 --> 00:14:41,589 SAM FIRTH: and also a feeling of 'life was over' that 375 00:14:41,590 --> 00:14:44,189 SAM FIRTH: that young person was feeling; they were 376 00:14:44,190 --> 00:14:47,355 SAM FIRTH: feeling now more reassured, more relieved. 377 00:14:53,010 --> 00:14:55,199 SAM FIRTH: So Report Remove was really powerful for that 378 00:14:55,200 --> 00:14:56,609 SAM FIRTH: young person. 379 00:14:56,610 --> 00:14:57,929 CHLOE O'CONNOR: Thank you for that example of the 380 00:14:57,930 --> 00:14:59,879 CHLOE O'CONNOR: positive impact that the Report Remove 381 00:14:59,880 --> 00:15:02,099 CHLOE O'CONNOR: tool can have Sam. Zara, you mentioned 382 00:15:02,100 --> 00:15:03,539 CHLOE O'CONNOR: earlier that you'd be assessing the 383 00:15:03,540 --> 00:15:05,579 CHLOE O'CONNOR: content against UK law to see if it could 384 00:15:05,580 --> 00:15:07,979 CHLOE O'CONNOR: be taken down. What happens if you aren't 385 00:15:07,980 --> 00:15:10,049 CHLOE O'CONNOR: able to take the content down? 386 00:15:10,050 --> 00:15:13,019 ZARA: We will tell Childline the outcome 387 00:15:13,020 --> 00:15:16,109 ZARA: of our assessment and if it doesn't meet 388 00:15:16,110 --> 00:15:19,649 ZARA: our criteria of breaking the law, then 389 00:15:19,650 --> 00:15:22,499 ZARA: we will let Childline know why it 390 00:15:22,500 --> 00:15:24,599 ZARA: doesn't quite meet our threshold and then they can 391 00:15:24,600 --> 00:15:27,509 ZARA: convey that to the child and offer support in 392 00:15:27,510 --> 00:15:28,510 ZARA: other ways. 393 00:15:29,598 --> 00:15:31,039 CHLOE O'CONNOR: Great, thank you. And then Sam, what does 394 00:15:31,040 --> 00:15:32,719 CHLOE O'CONNOR: that look like from a Childline perspective 395 00:15:32,720 --> 00:15:34,009 CHLOE O'CONNOR: when you're sending that message to that 396 00:15:34,010 --> 00:15:35,419 CHLOE O'CONNOR: young person to let them know it couldn't 397 00:15:35,420 --> 00:15:36,589 CHLOE O'CONNOR: be taken down? 398 00:15:36,590 --> 00:15:38,509 SAM FIRTH: So I try to give them as much information as I 399 00:15:38,510 --> 00:15:40,549 SAM FIRTH: can and explain why it didn't quite meet the 400 00:15:40,550 --> 00:15:42,649 SAM FIRTH: threshold, because it may be that the image 401 00:15:42,650 --> 00:15:45,349 SAM FIRTH: felt nude to them, or there may be nudity in 402 00:15:45,350 --> 00:15:46,759 SAM FIRTH: it, but it still doesn't quite meet that 403 00:15:46,760 --> 00:15:49,159 SAM FIRTH: threshold for removal. So, I explain that 404 00:15:49,160 --> 00:15:51,139 SAM FIRTH: situation to them. 405 00:15:51,140 --> 00:15:53,209 SAM FIRTH: I also give them the options that might be 406 00:15:53,210 --> 00:15:55,819 SAM FIRTH: available to them to take other actions which 407 00:15:55,820 --> 00:15:58,069 SAM FIRTH: may involve going direct to platforms where 408 00:15:58,070 --> 00:16:00,469 SAM FIRTH: they know the image might be and request for 409 00:16:00,470 --> 00:16:03,169 SAM FIRTH: it to be taken down from— using their 410 00:16:03,170 --> 00:16:05,419 SAM FIRTH: community rules. 411 00:16:05,420 --> 00:16:07,999 SAM FIRTH: But we also offer them emotional support too. 412 00:16:08,000 --> 00:16:09,799 SAM FIRTH: That can be through our counsellors or it can 413 00:16:09,800 --> 00:16:11,729 SAM FIRTH: be through self-help tools like the coping 414 00:16:11,730 --> 00:16:14,119 SAM FIRTH: kit. We also have a Calm Zone on the Childline 415 00:16:14,120 --> 00:16:16,309 SAM FIRTH: website, which is really useful too, and it's 416 00:16:16,310 --> 00:16:17,808 SAM FIRTH: very popular. 417 00:16:17,809 --> 00:16:19,129 CHLOE O'CONNOR: That all sounds like really helpful wider 418 00:16:19,130 --> 00:16:20,659 CHLOE O'CONNOR: support for young people. 419 00:16:20,660 --> 00:16:22,429 CHLOE O'CONNOR: Is that something that young people need 420 00:16:22,430 --> 00:16:24,439 CHLOE O'CONNOR: to engage with to use Report Remove? 421 00:16:24,440 --> 00:16:26,949 CHLOE O'CONNOR: For example would a young person need to 422 00:16:26,950 --> 00:16:28,369 CHLOE O'CONNOR: speak to a counsellor if they wanted to 423 00:16:28,370 --> 00:16:29,370 CHLOE O'CONNOR: report content? 424 00:16:30,330 --> 00:16:32,369 SAM FIRTH: No there's no need to engage with any other 425 00:16:32,370 --> 00:16:33,958 SAM FIRTH: part of Childline. They can use Report Remove 426 00:16:35,550 --> 00:16:37,679 SAM FIRTH: and that be it, and that be all they use from 427 00:16:37,680 --> 00:16:39,779 SAM FIRTH: Childline. But if they do want that bit extra, 428 00:16:39,780 --> 00:16:41,819 SAM FIRTH: there's lots of options available to them and 429 00:16:41,820 --> 00:16:43,919 SAM FIRTH: they can pick and choose what feels right for 430 00:16:43,920 --> 00:16:45,571 SAM FIRTH: them, what suits them as an individual, what 431 00:16:45,572 --> 00:16:48,449 SAM FIRTH: fits in with how they like 432 00:16:48,450 --> 00:16:51,239 SAM FIRTH: to communicate and be supported. 433 00:16:51,240 --> 00:16:52,739 CHLOE O'CONNOR: Brilliant. So, if a young person is choosing 434 00:16:52,740 --> 00:16:55,349 CHLOE O'CONNOR: to engage in that extra support or they 435 00:16:55,350 --> 00:16:56,850 CHLOE O'CONNOR: have just used Report Remove — either way 436 00:16:56,851 --> 00:16:59,309 CHLOE O'CONNOR: — is there a chance that anybody else 437 00:16:59,310 --> 00:17:00,989 CHLOE O'CONNOR: would find out that that young person has 438 00:17:00,990 --> 00:17:02,636 CHLOE O'CONNOR: spoken to Childline or has used Report 439 00:17:02,637 --> 00:17:03,637 CHLOE O'CONNOR: Remove? 440 00:17:03,810 --> 00:17:05,969 SAM FIRTH: Childline has a really high confidentiality 441 00:17:05,970 --> 00:17:07,318 SAM FIRTH: threshold. You can have a look at the 442 00:17:07,319 --> 00:17:09,809 SAM FIRTH: confidentiality promise on the website. 443 00:17:09,810 --> 00:17:12,029 SAM FIRTH: It's beyond that of most of the services that 444 00:17:12,030 --> 00:17:14,729 SAM FIRTH: work with the same age group and that same 445 00:17:14,730 --> 00:17:17,578 SAM FIRTH: confidentiality promise that we offer through 446 00:17:17,579 --> 00:17:20,489 SAM FIRTH: all our work applies to Report Remove as well. 447 00:17:20,490 --> 00:17:22,318 SAM FIRTH: And it means we can keep so much more 448 00:17:22,319 --> 00:17:24,299 SAM FIRTH: information private. 449 00:17:24,300 --> 00:17:26,789 SAM FIRTH: It's only in very, very rare circumstances 450 00:17:26,790 --> 00:17:28,709 SAM FIRTH: that someone who has used Report Remove would 451 00:17:28,710 --> 00:17:30,419 SAM FIRTH: have any information passed on to someone 452 00:17:30,420 --> 00:17:32,519 SAM FIRTH: else, should any further safeguarding be 453 00:17:32,520 --> 00:17:35,459 SAM FIRTH: required. And we would always try to 454 00:17:35,460 --> 00:17:37,499 SAM FIRTH: make sure the young person or the child is 455 00:17:37,500 --> 00:17:39,839 SAM FIRTH: aware that we're having to do that and why. 456 00:17:39,840 --> 00:17:42,149 SAM FIRTH: But again, it's in very, very rare 457 00:17:42,150 --> 00:17:43,169 SAM FIRTH: circumstances. 458 00:17:44,199 --> 00:17:46,349 CHLOE O'CONNOR: Zara, are you able to just talk a little 459 00:17:46,350 --> 00:17:47,792 CHLOE O'CONNOR: bit more to confidentiality on the IWF 460 00:17:47,793 --> 00:17:49,022 CHLOE O'CONNOR: side. I know you said before that IWF 461 00:17:51,660 --> 00:17:52,889 CHLOE O'CONNOR: staff would never know who the young 462 00:17:52,890 --> 00:17:54,689 CHLOE O'CONNOR: person is, they'd only see the confirmation 463 00:17:54,690 --> 00:17:56,939 CHLOE O'CONNOR: that they're under 18 and receive the 464 00:17:56,940 --> 00:17:58,949 CHLOE O'CONNOR: images, but in terms of making sure that 465 00:17:58,950 --> 00:18:01,409 CHLOE O'CONNOR: it's being taken down, how do the IWF 466 00:18:01,410 --> 00:18:03,179 CHLOE O'CONNOR: ensure that that stays confidential? 467 00:18:03,180 --> 00:18:06,359 ZARA: So IWF analysts will view the content 468 00:18:06,360 --> 00:18:08,939 ZARA: and assess whether it breaks the law in the UK. 469 00:18:11,180 --> 00:18:14,269 ZARA: Only hashes are sent out to industry 470 00:18:14,270 --> 00:18:16,909 ZARA: and our members to block the content. 471 00:18:16,910 --> 00:18:18,979 ZARA: No one else will will see the images. 472 00:18:21,010 --> 00:18:22,010 ZARA: So 473 00:18:24,040 --> 00:18:26,529 ZARA: we use our bespoke hashing tool called 474 00:18:26,530 --> 00:18:29,065 ZARA: 'Intelligrade', which was built in-house at 475 00:18:29,066 --> 00:18:32,169 ZARA: Internet Watch Foundation, and we will tag 476 00:18:32,170 --> 00:18:35,409 ZARA: these Report Remove images with a special tag 477 00:18:35,410 --> 00:18:37,467 ZARA: to show that it's been self-reported. 478 00:18:39,130 --> 00:18:42,099 ZARA: This will go out to industry 479 00:18:42,100 --> 00:18:45,129 ZARA: as a 'self-reported image', so therefore 480 00:18:45,130 --> 00:18:48,609 ZARA: when these hashes are shared with law enforcement, 481 00:18:48,610 --> 00:18:51,129 ZARA: they know that it's been self-reported and 482 00:18:51,130 --> 00:18:53,979 ZARA: therefore that person should not fear a 483 00:18:53,980 --> 00:18:56,529 ZARA: knock on their door that they've been sharing child 484 00:18:56,530 --> 00:18:57,759 ZARA: sexual abuse imagery. 485 00:18:59,520 --> 00:19:01,739 CHLOE O'CONNOR: The hashes is what's shared with industry 486 00:19:01,740 --> 00:19:03,359 CHLOE O'CONNOR: members — the image itself is never 487 00:19:03,360 --> 00:19:04,289 CHLOE O'CONNOR: shared. 488 00:19:04,290 --> 00:19:05,609 ZARA: That's right. It's just the hash. 489 00:19:06,750 --> 00:19:09,659 CHLOE O'CONNOR: Brilliant. Thank you. So that 490 00:19:09,660 --> 00:19:11,009 CHLOE O'CONNOR: also means that the risk of the police 491 00:19:11,010 --> 00:19:13,619 CHLOE O'CONNOR: getting involved, is that restricted to 492 00:19:13,620 --> 00:19:15,059 CHLOE O'CONNOR: only if it's needed as part of a 493 00:19:15,060 --> 00:19:16,060 CHLOE O'CONNOR: safeguarding response? 494 00:19:19,410 --> 00:19:22,439 ZARA: Yes. If we spot any 495 00:19:22,440 --> 00:19:25,469 ZARA: potential safeguarding issues, we can relay that 496 00:19:25,470 --> 00:19:27,899 ZARA: to Childline, who will do their own risk 497 00:19:27,900 --> 00:19:28,900 ZARA: assessment. 498 00:19:29,810 --> 00:19:31,220 CHLOE O'CONNOR: And how can young people find Report 499 00:19:31,221 --> 00:19:32,221 CHLOE O'CONNOR: Remove? 500 00:19:32,630 --> 00:19:34,579 SAM FIRTH: So Report Remove is available on the Childline 501 00:19:34,580 --> 00:19:36,409 SAM FIRTH: website using the URL childline.org.uk/remove. 502 00:19:39,890 --> 00:19:42,319 SAM FIRTH: You can also search Report Remove Childline on 503 00:19:42,320 --> 00:19:44,959 SAM FIRTH: Google and it should appear top of the search. 504 00:19:44,960 --> 00:19:46,969 SAM FIRTH: Professionals and parents can also visit 505 00:19:46,970 --> 00:19:47,970 SAM FIRTH: nspcc.org.uk/report-remove 506 00:19:52,100 --> 00:19:53,719 SAM FIRTH: to learn more about the tool from an adult's 507 00:19:53,720 --> 00:19:54,720 SAM FIRTH: perspective. 508 00:19:55,700 --> 00:19:58,669 SAM FIRTH: We're encouraging professionals, such 509 00:19:58,670 --> 00:20:00,829 SAM FIRTH: as teachers for example, to become aware of 510 00:20:00,830 --> 00:20:03,319 SAM FIRTH: the tool so that they can support young people 511 00:20:03,320 --> 00:20:04,549 SAM FIRTH: who might approach them. 512 00:20:04,550 --> 00:20:07,249 CHLOE O'CONNOR: Is there anything out there that can help 513 00:20:07,250 --> 00:20:09,439 CHLOE O'CONNOR: professionals tell young people about 514 00:20:09,440 --> 00:20:12,799 CHLOE O'CONNOR: Report Remove and how to use it? 515 00:20:12,800 --> 00:20:15,799 SAM FIRTH: So the NSPCC has an online elearning 516 00:20:15,800 --> 00:20:17,839 SAM FIRTH: course that professionals can access to find 517 00:20:17,840 --> 00:20:19,519 SAM FIRTH: out more about the subject of managing 518 00:20:19,520 --> 00:20:21,919 SAM FIRTH: incidents of sharing nudes and how to support 519 00:20:21,920 --> 00:20:23,239 SAM FIRTH: young people. 520 00:20:23,240 --> 00:20:26,909 SAM FIRTH: There's also some printouts 521 00:20:26,910 --> 00:20:28,519 SAM FIRTH: that are aimed at professionals that work with 522 00:20:28,520 --> 00:20:31,639 SAM FIRTH: young people, again, accessible from NSPCC 523 00:20:31,640 --> 00:20:34,549 SAM FIRTH: Learning. We've also got some videos 524 00:20:34,550 --> 00:20:37,399 SAM FIRTH: which can be accessed from the NSPCC 525 00:20:37,400 --> 00:20:40,189 SAM FIRTH: website or the Childline website, just to find 526 00:20:40,190 --> 00:20:42,889 SAM FIRTH: out a bit more. And again, professionals can 527 00:20:42,890 --> 00:20:45,109 SAM FIRTH: look at the Report Remove tool on the website 528 00:20:45,110 --> 00:20:46,819 SAM FIRTH: just to become familiar with it, find out 529 00:20:46,820 --> 00:20:49,369 SAM FIRTH: where it is, what it looks like, and just 530 00:20:49,370 --> 00:20:51,199 SAM FIRTH: become more confident that there is a tool out 531 00:20:51,200 --> 00:20:52,909 SAM FIRTH: there to support the young people they work 532 00:20:52,910 --> 00:20:53,779 SAM FIRTH: with. 533 00:20:53,780 --> 00:20:55,249 CHLOE O'CONNOR: Thank you. That's really helpful because 534 00:20:55,250 --> 00:20:57,049 CHLOE O'CONNOR: I can imagine it can be quite challenging 535 00:20:57,050 --> 00:20:58,519 CHLOE O'CONNOR: to have that kind of conversation with 536 00:20:58,520 --> 00:21:00,559 CHLOE O'CONNOR: young people, especially if you're talking 537 00:21:00,560 --> 00:21:02,179 CHLOE O'CONNOR: to a large group of young people about 538 00:21:02,180 --> 00:21:03,559 CHLOE O'CONNOR: something that's potentially sensitive. 539 00:21:03,560 --> 00:21:05,539 CHLOE O'CONNOR: So that's useful that the video is there 540 00:21:05,540 --> 00:21:07,189 CHLOE O'CONNOR: to, sort of, do the talking for them and 541 00:21:07,190 --> 00:21:09,049 CHLOE O'CONNOR: then give all the extra information 542 00:21:09,050 --> 00:21:10,959 CHLOE O'CONNOR: around it to help answer any questions. 543 00:21:12,100 --> 00:21:15,039 CHLOE O'CONNOR: Is there any particular time that's 544 00:21:15,040 --> 00:21:16,689 CHLOE O'CONNOR: important to share information about 545 00:21:16,690 --> 00:21:18,969 CHLOE O'CONNOR: Report Remove, for example when an 546 00:21:18,970 --> 00:21:22,569 CHLOE O'CONNOR: incident has occurred or in general? 547 00:21:22,570 --> 00:21:24,789 SAM FIRTH: I think any time is a good time. 548 00:21:24,790 --> 00:21:27,819 SAM FIRTH: We know that the most common age range 549 00:21:27,820 --> 00:21:30,699 SAM FIRTH: for using Report Remove is at the later 550 00:21:30,700 --> 00:21:32,739 SAM FIRTH: teens, but we do get young people under the 551 00:21:32,740 --> 00:21:35,439 SAM FIRTH: age of 13 using the tool as well. 552 00:21:35,440 --> 00:21:37,299 SAM FIRTH: It's useful to share with young people before 553 00:21:37,300 --> 00:21:39,429 SAM FIRTH: an incident occurs so they are aware of Report 554 00:21:39,430 --> 00:21:41,559 SAM FIRTH: Remove and they know it's there should they 555 00:21:41,560 --> 00:21:43,989 SAM FIRTH: need it, but also should they find themselves 556 00:21:43,990 --> 00:21:45,849 SAM FIRTH: in a situation where they are worried about an 557 00:21:45,850 --> 00:21:48,549 SAM FIRTH: image, to find out about it then is also very 558 00:21:48,550 --> 00:21:51,549 SAM FIRTH: helpful. It's a safeguarding tool, it 559 00:21:51,550 --> 00:21:54,549 SAM FIRTH: can help them either before a situation 560 00:21:54,550 --> 00:21:55,810 SAM FIRTH: occurs or after. 561 00:21:57,739 --> 00:22:00,089 CHLOE O'CONNOR: Okay, so if a young person has disclosed 562 00:22:00,090 --> 00:22:01,679 CHLOE O'CONNOR: that a nude image of them has been shared 563 00:22:01,680 --> 00:22:03,659 CHLOE O'CONNOR: online, either to a professional, be it a 564 00:22:03,660 --> 00:22:06,119 CHLOE O'CONNOR: teacher or a coach or anyone like that, 565 00:22:06,120 --> 00:22:08,279 CHLOE O'CONNOR: or even their parent — that a nude image 566 00:22:08,280 --> 00:22:09,719 CHLOE O'CONNOR: has been shared and they would like support 567 00:22:09,720 --> 00:22:11,879 CHLOE O'CONNOR: with that. How can an adult support them 568 00:22:11,880 --> 00:22:12,880 CHLOE O'CONNOR: with Report Remove? 569 00:22:13,650 --> 00:22:16,049 SAM FIRTH: So the adult can show them the Report Remove 570 00:22:16,050 --> 00:22:17,939 SAM FIRTH: tool on the website. 571 00:22:17,940 --> 00:22:20,849 SAM FIRTH: They can maybe show them the videos about the 572 00:22:20,850 --> 00:22:23,339 SAM FIRTH: tool to help that young person build their 573 00:22:23,340 --> 00:22:25,799 SAM FIRTH: confidence. But in terms of making a report, 574 00:22:25,800 --> 00:22:27,509 SAM FIRTH: the young person can do that entirely 575 00:22:27,510 --> 00:22:28,739 SAM FIRTH: independently. 576 00:22:28,740 --> 00:22:31,589 SAM FIRTH: They don't need an adult to give any kind 577 00:22:31,590 --> 00:22:33,779 SAM FIRTH: of permission or anything like that. 578 00:22:33,780 --> 00:22:35,879 SAM FIRTH: Report Remove is completely free to use, so 579 00:22:35,880 --> 00:22:37,829 SAM FIRTH: there should never be any exchange of money 580 00:22:37,830 --> 00:22:40,019 SAM FIRTH: for nudes to be removed from the internet. 581 00:22:40,020 --> 00:22:42,329 SAM FIRTH: A young person doesn't have to pay to use 582 00:22:42,330 --> 00:22:44,189 SAM FIRTH: Report Remove at all. 583 00:22:44,190 --> 00:22:47,399 SAM FIRTH: We've tested the tool in consultation 584 00:22:47,400 --> 00:22:49,949 SAM FIRTH: with children and young people, to make sure 585 00:22:49,950 --> 00:22:52,469 SAM FIRTH: that it's clear, that it's easy to follow and 586 00:22:52,470 --> 00:22:54,959 SAM FIRTH: that it's user friendly, so that it can be 587 00:22:54,960 --> 00:22:58,079 SAM FIRTH: used completely independently by young people. 588 00:22:58,080 --> 00:23:01,019 ZARA: Many young people are using Report Remove, so 589 00:23:01,020 --> 00:23:04,349 ZARA: we know we are providing a valuable service. 590 00:23:04,350 --> 00:23:07,499 ZARA: So we would like you to encourage young people 591 00:23:07,500 --> 00:23:10,379 ZARA: that are worried that their nude images have been 592 00:23:10,380 --> 00:23:13,033 ZARA: shared online, to encourage them to report to us 593 00:23:13,034 --> 00:23:16,139 ZARA: and we will do our best to get those images 594 00:23:16,140 --> 00:23:19,139 ZARA: removed and prevented from being 595 00:23:19,140 --> 00:23:20,460 ZARA: uploaded again in the future. 596 00:23:21,820 --> 00:23:23,349 CHLOE O'CONNOR: Thank you very much. That sounds really 597 00:23:23,350 --> 00:23:24,879 CHLOE O'CONNOR: powerful that young people have a tool 598 00:23:24,880 --> 00:23:27,069 CHLOE O'CONNOR: where they can take action themselves to 599 00:23:27,070 --> 00:23:28,359 CHLOE O'CONNOR: report something that's been happening to 600 00:23:28,360 --> 00:23:30,309 CHLOE O'CONNOR: them and to have an action taken from it, 601 00:23:30,310 --> 00:23:31,899 CHLOE O'CONNOR: to have that content removed. 602 00:23:31,900 --> 00:23:33,339 CHLOE O'CONNOR: And also especially important that it can 603 00:23:33,340 --> 00:23:35,049 CHLOE O'CONNOR: help stop it being shared again in the 604 00:23:35,050 --> 00:23:36,579 CHLOE O'CONNOR: future, like in that example that you 605 00:23:36,580 --> 00:23:38,679 CHLOE O'CONNOR: shared Sam, for that young person, even 606 00:23:38,680 --> 00:23:40,179 CHLOE O'CONNOR: if there wasn't an immediate worry, to 607 00:23:40,180 --> 00:23:41,649 CHLOE O'CONNOR: know that it couldn't be shared online 608 00:23:41,650 --> 00:23:43,569 CHLOE O'CONNOR: again in the future sounds like a really 609 00:23:43,570 --> 00:23:45,489 CHLOE O'CONNOR: reassuring thing for young people. 610 00:23:45,490 --> 00:23:48,369 CHLOE O'CONNOR: So thank you both so much today for 611 00:23:48,370 --> 00:23:50,439 CHLOE O'CONNOR: joining us to talk about Report Remove 612 00:23:50,440 --> 00:23:52,179 CHLOE O'CONNOR: and how it works and how it can support 613 00:23:52,180 --> 00:23:54,309 CHLOE O'CONNOR: young people. If anybody listening to 614 00:23:54,310 --> 00:23:56,079 CHLOE O'CONNOR: this episode would like to find out more 615 00:23:56,080 --> 00:23:58,119 CHLOE O'CONNOR: information, all of the resources that 616 00:23:58,120 --> 00:23:59,979 CHLOE O'CONNOR: we've mentioned today, so those videos 617 00:23:59,980 --> 00:24:01,809 CHLOE O'CONNOR: and the printouts and the wider information, 618 00:24:01,810 --> 00:24:03,429 CHLOE O'CONNOR: can be seen in the show notes from 619 00:24:03,430 --> 00:24:04,869 CHLOE O'CONNOR: today's episode. 620 00:24:04,870 --> 00:24:06,669 CHLOE O'CONNOR: The Report Remove tool itself is 621 00:24:06,670 --> 00:24:08,649 CHLOE O'CONNOR: available on the Childline website at 622 00:24:08,650 --> 00:24:09,650 CHLOE O'CONNOR: childline.org.uk/remove. 623 00:24:12,160 --> 00:24:14,799 CHLOE O'CONNOR: NSPCC Learning also offers an elearning 624 00:24:14,800 --> 00:24:16,569 CHLOE O'CONNOR: course on managing incidents of sharing 625 00:24:16,570 --> 00:24:19,419 CHLOE O'CONNOR: nudes. So thank you very much 626 00:24:19,420 --> 00:24:20,559 CHLOE O'CONNOR: for your time today. 627 00:24:20,560 --> 00:24:21,399 SAM FIRTH: Thank you. 628 00:24:21,400 --> 00:24:22,400 ZARA: Thank you very much. 629 00:24:26,120 --> 00:24:28,489 OUTRO: Thanks for listening to this NSPCC Learning 630 00:24:28,490 --> 00:24:29,779 OUTRO: podcast. 631 00:24:29,780 --> 00:24:32,419 OUTRO: At the time of recording this episode, content 632 00:24:32,420 --> 00:24:35,059 OUTRO: wasn't today, but the world of safeguarding and 633 00:24:35,060 --> 00:24:37,399 OUTRO: child protection is ever changing. 634 00:24:37,400 --> 00:24:39,469 OUTRO: So if you're looking for the most current 635 00:24:39,470 --> 00:24:42,199 OUTRO: safeguarding and child protection, training, 636 00:24:42,200 --> 00:24:45,199 OUTRO: information or resources, please visit 637 00:24:45,200 --> 00:24:48,919 OUTRO: our website for professionals at NSPCC. 638 00:24:48,920 --> 00:24:51,679 OUTRO: TalkTalk UK Forward Slash Learning.