1 00:00:02,939 --> 00:00:05,819 Narrator: You're listening to the humans of DevOps podcast, a 2 00:00:05,819 --> 00:00:09,449 podcast focused on advancing the humans of DevOps through skills, 3 00:00:09,479 --> 00:00:13,799 knowledge, ideas, and learning, or the skil framework. 4 00:00:17,100 --> 00:00:19,170 Suresh GP: I'm a big fan of sacred lab in genetic right. I 5 00:00:19,170 --> 00:00:21,660 do a lot of work on consulting coaching on site allottee. 6 00:00:21,660 --> 00:00:25,320 Engineers and I, as I start with a lot of the operations teams, 7 00:00:25,350 --> 00:00:28,260 they are leveraging these new approaches because reliability 8 00:00:28,260 --> 00:00:31,590 is becoming the most important question at a board level. 9 00:00:32,850 --> 00:00:36,210 Eveline Oehrlich: Welcome to the humans of DevOps Podcast. I'm 10 00:00:36,210 --> 00:00:39,750 Evelyn early Chief Research Officer at people search. Our 11 00:00:39,750 --> 00:00:44,760 podcast title today is navigating the future. deep dive 12 00:00:44,760 --> 00:00:50,430 on a AI ops certification. Very exciting topic, very close and 13 00:00:50,430 --> 00:00:54,510 dear to my heart. And we have a very special person with us 14 00:00:54,510 --> 00:00:58,980 today. We have Shor's GP who is the managing director at Tao 15 00:00:59,010 --> 00:01:01,740 solutions. Hello, Suresh. 16 00:01:02,610 --> 00:01:04,980 Suresh GP: Hey, Evelyn. Thanks for having me at this podcast, 17 00:01:05,010 --> 00:01:07,560 really looking forward for some great conversation today. 18 00:01:07,830 --> 00:01:11,640 Eveline Oehrlich: Yes, likewise. So let me share quickly show us 19 00:01:11,640 --> 00:01:14,550 your background with our listeners so that they know who 20 00:01:14,550 --> 00:01:17,640 they are dealing with, because I think that's quite important. So 21 00:01:17,970 --> 00:01:20,760 sure, she is the managing director of top solutions in 22 00:01:20,760 --> 00:01:27,360 Singapore, USA and India. He is one of the top 2021 CRMs. He is 23 00:01:27,390 --> 00:01:33,510 top 25 influencers in the ITSM by HDI and also a global 24 00:01:33,510 --> 00:01:36,570 ambassador of DevOps Institute, which is where shrewish and I 25 00:01:36,570 --> 00:01:40,890 actually have met. He is the co author of the SRE practitioner 26 00:01:40,920 --> 00:01:45,090 and observability foundation course of DevOps Institute. He 27 00:01:45,090 --> 00:01:49,830 has over 22 years and more industry. And he's a respected 28 00:01:49,830 --> 00:01:53,400 thought leader in areas of ITSM, DevOps, Site Reliability 29 00:01:53,400 --> 00:01:57,540 Engineering, and PRM. And he provides consulting coaching for 30 00:01:57,540 --> 00:02:02,010 Fortune 2000 organisations. So shortage, my first question is, 31 00:02:02,040 --> 00:02:04,470 what does top solution stand for? 32 00:02:05,399 --> 00:02:08,279 Suresh GP: Well, it's a great question that you asked me, top 33 00:02:08,309 --> 00:02:12,119 solution stands for taking you beyond. So when we started top 34 00:02:12,119 --> 00:02:19,139 solutions, in 2014, we wanted to build a company that took our 35 00:02:19,139 --> 00:02:22,919 customers business partners to envision business outcomes. So 36 00:02:22,949 --> 00:02:26,069 wherever they are in the journey of transformation, as we all 37 00:02:26,069 --> 00:02:29,729 call it, we want to take them in to envision business outcomes. 38 00:02:29,729 --> 00:02:33,749 So top was playing the role of consulting coaching training 39 00:02:33,749 --> 00:02:35,459 organisation to take them beyond. 40 00:02:36,030 --> 00:02:39,630 Eveline Oehrlich: Super. Wow, I love that, that that is really 41 00:02:39,930 --> 00:02:43,890 sharing some passion there you have with customers. And I've 42 00:02:43,890 --> 00:02:46,650 always noticed that with you every time we had interacted in 43 00:02:46,650 --> 00:02:49,710 the larger group, which led leads me to you've been an 44 00:02:49,710 --> 00:02:53,100 ambassador for the DevOps Institute since 2019. Is that 45 00:02:53,100 --> 00:02:56,160 correct? Yeah, that's right. That's absolutely right. Great. 46 00:02:56,160 --> 00:03:00,090 So first of all, thank you, and congratulations to have such a 47 00:03:00,090 --> 00:03:04,770 long journey. And I, you and I have not met in person. So we 48 00:03:04,770 --> 00:03:08,580 have to put that on our dance card, as I like to say, but 49 00:03:08,580 --> 00:03:11,640 besides that, tell us a little bit about the role of an 50 00:03:11,640 --> 00:03:16,050 ambassador, how, what is it? And how has that helped you? 51 00:03:17,159 --> 00:03:19,979 Suresh GP: Absolutely. I think, if you remember, if I remember 52 00:03:19,979 --> 00:03:23,339 correctly, I was the first DevOps Institute Ambassador 53 00:03:23,339 --> 00:03:26,939 picked up by the DevOps Institute, way back in 2019. And 54 00:03:26,939 --> 00:03:29,699 that's a very great honour, right? So DevOps Institute was 55 00:03:29,699 --> 00:03:32,759 looking at improving their brand equity by handpicking 56 00:03:32,759 --> 00:03:36,509 ambassadors across the globe, right. So the purpose of being 57 00:03:36,509 --> 00:03:39,869 an ambassador was to spearhead the humans of DevOps as you and 58 00:03:39,869 --> 00:03:43,079 I know, we've been very passionate about spearheading 59 00:03:43,079 --> 00:03:46,889 the humans of DevOps. So the primary objective of being an 60 00:03:46,889 --> 00:03:50,579 ambassador was to share knowledge and wisdom across 61 00:03:50,579 --> 00:03:55,139 people. Now, if I look at what is that helped me over the 62 00:03:55,139 --> 00:03:59,339 years, being an ambassador for the last five years now, it's 63 00:03:59,339 --> 00:04:04,979 been an amazing opportunity to do knowledge sharing in terms of 64 00:04:04,979 --> 00:04:10,109 skill updates, skill up events, DevOps meetup days, and helping 65 00:04:10,109 --> 00:04:12,929 people to build DevOps capability. Now, one of the 66 00:04:12,929 --> 00:04:17,699 things that fitted, fitted to my mission, as part of running top 67 00:04:17,699 --> 00:04:22,109 solutions was to make an impact to people globally in the form 68 00:04:22,109 --> 00:04:25,739 of consulting, coaching and training. And for me, there's so 69 00:04:25,739 --> 00:04:29,429 much joy when you give back to the community, right? And I've 70 00:04:29,459 --> 00:04:33,959 always believed Evelyn, that if you don't give back to the 71 00:04:33,989 --> 00:04:37,169 community, then it's a crime because we have got so much 72 00:04:37,169 --> 00:04:41,159 benefits by being a part of this cohort by being part of the 73 00:04:41,159 --> 00:04:44,759 larger mind share. And it is only appropriate to give and 74 00:04:44,759 --> 00:04:48,359 share learnings and also help and mentor people. And I think 75 00:04:48,359 --> 00:04:51,359 for me, that has been a fulfilling my personal mission 76 00:04:51,719 --> 00:04:54,689 and as actually made a lot of friends and network across the 77 00:04:54,689 --> 00:04:55,019 globe. 78 00:04:55,890 --> 00:04:58,410 Eveline Oehrlich: very honourable and impact you have 79 00:04:58,410 --> 00:05:03,690 made absolutely I can see that. And then when you said 2019, and 80 00:05:03,690 --> 00:05:06,810 five years ago, I'm thinking, Is it really five years ago? Oh my 81 00:05:06,810 --> 00:05:13,290 god, that is very scary. Okay. Let us continue. So I say you 82 00:05:13,290 --> 00:05:16,770 are also an instructor, but I think you said you don't like 83 00:05:16,770 --> 00:05:19,650 the word instructor but I still will say tell me a little bit 84 00:05:19,650 --> 00:05:24,360 about that role at at DevOps Institute and what you've been 85 00:05:24,390 --> 00:05:26,340 doing so in this role, 86 00:05:26,910 --> 00:05:44,070 Suresh GP: 87 00:05:44,250 --> 00:05:57,000 Eveline Oehrlich: 88 00:05:57,030 --> 00:05:57,990 Suresh GP: 89 00:05:58,530 --> 00:06:13,020 Eveline Oehrlich: 90 00:06:13,020 --> 00:06:15,840 Suresh GP: 91 00:06:16,260 --> 00:06:29,520 Eveline Oehrlich: 92 00:06:29,520 --> 00:06:38,430 Suresh GP: 93 00:06:38,790 --> 00:06:58,110 Eveline Oehrlich: 94 00:07:00,390 --> 00:07:02,760 Suresh GP: Right. So I would call myself as a facilitator 95 00:07:02,790 --> 00:07:06,210 Evelynn rather than instructor I've been always passionate to 96 00:07:06,210 --> 00:07:09,660 teach marignan best practices and best practice framework 97 00:07:09,660 --> 00:07:13,620 since 2014. As a trainer or facilitator, I learned a lot 98 00:07:13,620 --> 00:07:16,920 from the participants, right, and the opportunity to deliver 99 00:07:16,950 --> 00:07:20,310 engagements, both physically and virtually remember, prior to 100 00:07:20,310 --> 00:07:24,060 COVID-19. Were doing a lot of those training programmes and 101 00:07:24,090 --> 00:07:27,600 was integrated workshop physically. And it's been an 102 00:07:27,600 --> 00:07:31,890 enriching experience, right. For me, it's also the passion of 103 00:07:31,890 --> 00:07:36,480 giving back, as I said in the earlier question, and it also 104 00:07:36,480 --> 00:07:40,860 reinforces when I was awarded the best coach or trainer award 105 00:07:40,860 --> 00:07:44,460 by the business relationship management institute in 2019, at 106 00:07:44,460 --> 00:07:48,240 New Orleans, and it was a testimonial to provide great 107 00:07:48,240 --> 00:07:51,990 value to participants. And for me, it is also to instil the 108 00:07:51,990 --> 00:07:55,710 habit of continuous learning, because one of the things that I 109 00:07:55,710 --> 00:08:01,770 believe truly as a facilitator is to keep ourselves on a 110 00:08:01,770 --> 00:08:07,080 continual learning spree. But also make sure that we are well 111 00:08:07,080 --> 00:08:10,650 aware and acute with all the latest trends. And you know 112 00:08:10,650 --> 00:08:13,800 better because you do a lot of research in terms of providing 113 00:08:13,800 --> 00:08:18,060 value added content for people in the industry. So make it a 114 00:08:18,060 --> 00:08:21,780 practice to execute myself with industry leading certifications, 115 00:08:22,050 --> 00:08:24,870 that has helped me to connect the dots over various aspects. 116 00:08:25,560 --> 00:08:28,350 This is particularly important because a lot of these training 117 00:08:28,350 --> 00:08:31,170 programmes or workshops, you get people from different 118 00:08:31,170 --> 00:08:35,130 backgrounds who come there and connect. So you will have people 119 00:08:35,130 --> 00:08:39,030 from development, infrastructure operations, testing, project 120 00:08:39,030 --> 00:08:44,010 management, ci organisations, so it has helped me to connect the 121 00:08:44,850 --> 00:08:49,200 dots with various leading best practices and frameworks, 122 00:08:49,860 --> 00:08:52,380 including DevOps, ITIL, app engineering, observability, and 123 00:08:52,380 --> 00:08:53,010 EOPS. 124 00:08:54,149 --> 00:08:58,079 Eveline Oehrlich: And in the AI ops, we have a common passion. 125 00:08:58,619 --> 00:09:02,219 As you might remember, maybe in one or the other meetings, we 126 00:09:02,219 --> 00:09:05,399 discussed AI ops, I've been researching and advising in my 127 00:09:05,399 --> 00:09:09,089 previous career at Forrester Research on the topic of 128 00:09:09,089 --> 00:09:12,809 application performance management. And this topic, 129 00:09:12,809 --> 00:09:17,969 interestingly, has changed in morphed into multiple topics 130 00:09:17,969 --> 00:09:22,709 today. It's actually there's an entire new paths, in particular 131 00:09:22,709 --> 00:09:29,339 growth and adoption around AI in IT operations. And if we think 132 00:09:29,339 --> 00:09:33,839 about AI ops, and it's, it's, it's origine really was defined 133 00:09:33,839 --> 00:09:38,939 by a analyst friend of mine at Gartner. And it really was a 134 00:09:38,939 --> 00:09:42,539 simpler definition at the time in terms of AI ops was the 135 00:09:42,539 --> 00:09:46,799 adoption of AI in terms and in ways IT operations to make it 136 00:09:46,799 --> 00:09:52,169 much easier for folks in IT ops to analyse and predict things 137 00:09:52,169 --> 00:09:56,879 before they could cause impact. And that's kind of the backdrop 138 00:09:56,879 --> 00:10:01,079 I wanted to share. But before we get into a AI ops, you've been 139 00:10:01,079 --> 00:10:04,829 doing work around this. And you've, I'm sure have some 140 00:10:04,829 --> 00:10:08,579 thoughts and on the expansion of APM into AI ops and 141 00:10:08,639 --> 00:10:13,829 observability. Were in it. This couple of questions here. So 142 00:10:13,949 --> 00:10:18,809 give us your thoughts on this entire APM into AI ops and 143 00:10:18,809 --> 00:10:23,429 observability. And then where in it? Are these new approaches to 144 00:10:23,429 --> 00:10:27,869 monitoring us to are these users who are the target audience for 145 00:10:28,319 --> 00:10:32,189 AI ops APM does still exist? observability? What are your 146 00:10:32,189 --> 00:10:33,449 thoughts around all of that? 147 00:10:34,049 --> 00:10:36,209 Suresh GP: That's a great question, Evelyn. So I think 148 00:10:36,209 --> 00:10:38,609 thanks a lot for your work around the application 149 00:10:38,609 --> 00:10:41,879 performance management space, that has revolutionised the way 150 00:10:41,879 --> 00:10:45,779 we look at the whole ecosystem today, right? Today, if you look 151 00:10:45,779 --> 00:10:48,929 at a lot of our customers, they are looking at the end user 152 00:10:48,929 --> 00:10:51,659 experience, right. So today, we are living in an attention 153 00:10:51,659 --> 00:10:55,379 deficient syndrome, and even a single minute of downtime is 154 00:10:55,379 --> 00:10:58,619 going to make them make people paranoid about it. Now, we are 155 00:10:58,649 --> 00:11:02,519 traditionally focused on monitoring this at a server 156 00:11:02,519 --> 00:11:08,429 level. But then I think this whole proliferation of devices 157 00:11:08,429 --> 00:11:11,489 that we are dealing with tablets, desktops, mobile 158 00:11:11,489 --> 00:11:14,879 devices, has brought us the whole client specific 159 00:11:14,879 --> 00:11:19,109 information. And I think APM does a great job to look at 160 00:11:19,709 --> 00:11:22,679 providing us great insights towards user experience from the 161 00:11:22,679 --> 00:11:30,629 client side part. It is only logical for APM. aspect to go 162 00:11:30,629 --> 00:11:34,199 into the predictive aspects. Remember, in the earlier word, 163 00:11:34,199 --> 00:11:37,229 we used to do reactive from an incident management standpoint, 164 00:11:37,229 --> 00:11:40,289 everything some happened, something broke down an accident 165 00:11:40,289 --> 00:11:44,159 server going off, we actually did something to fix that. So it 166 00:11:44,159 --> 00:11:46,889 was more reactive as part of incident management, then we 167 00:11:46,889 --> 00:11:51,119 started to move towards event monitoring, as well as the 168 00:11:51,149 --> 00:11:53,969 overall correlation engine, where we kind of becoming a 169 00:11:53,969 --> 00:11:57,059 little more proactive, determining the thresholds and 170 00:11:57,629 --> 00:12:00,899 aspects in which we wanted to start with. But now the world is 171 00:12:00,899 --> 00:12:03,599 changing. A lot of our customers that we are dealing with are 172 00:12:03,599 --> 00:12:07,259 saying how can you be more predictive? We don't want to be 173 00:12:07,349 --> 00:12:09,989 the same level of reactive and proactive because we have 174 00:12:09,989 --> 00:12:12,569 invested a lot of time and efforts on processes, best 175 00:12:12,569 --> 00:12:16,379 practices, tools, and also on the skill side. So can you help 176 00:12:16,379 --> 00:12:19,829 us to move into that predictive space? Now, that's where the 177 00:12:19,829 --> 00:12:24,239 real genesis of AI ops becomes very important, because APM 178 00:12:24,269 --> 00:12:27,779 tools give you a little bit of an understanding around what's 179 00:12:27,779 --> 00:12:31,679 good, what is the probably the problematic areas and you're 180 00:12:31,679 --> 00:12:34,859 able to nail down. But I think we need to move towards that 181 00:12:34,889 --> 00:12:39,659 element of predictability. So a lot of people do ask us about 182 00:12:39,659 --> 00:12:42,539 difference between monitoring and observability, just for all 183 00:12:42,539 --> 00:12:45,419 our viewers monitoring is telling you the symptoms, right? 184 00:12:45,419 --> 00:12:48,179 It tells you something is broken, but it doesn't tell you 185 00:12:48,179 --> 00:12:51,569 exactly what is broken. So but observability, on the other 186 00:12:51,569 --> 00:12:55,769 hand, is able to give you a little bit of identifying root 187 00:12:55,769 --> 00:12:59,039 causes, right? And root causes is not just one to one, there 188 00:12:59,039 --> 00:13:02,129 could be one too many reasons why something failed. And that's 189 00:13:02,159 --> 00:13:06,239 an area that I think is important to assimilate to make 190 00:13:06,239 --> 00:13:09,509 that work. So that probably answers your first question. The 191 00:13:09,509 --> 00:13:13,799 second one, where he talked about who is the user of these 192 00:13:13,799 --> 00:13:17,669 automation? Or where are we applying it? I'm a big fan of 193 00:13:17,669 --> 00:13:20,429 cycle app engineering, right? I do a lot of work on consulting 194 00:13:20,429 --> 00:13:23,309 coaching on site allottee engineers. And I, as I start 195 00:13:23,309 --> 00:13:26,609 with a lot of the operations teams support teams and SR ease, 196 00:13:26,789 --> 00:13:30,209 they are leveraging these new approaches, because reliability 197 00:13:30,209 --> 00:13:33,959 is becoming the most important question at a board level. 198 00:13:33,989 --> 00:13:37,439 Right? So gone are the days that we were just talking about 199 00:13:37,439 --> 00:13:41,279 keeping the lights on Bau that is gone off, right people are 200 00:13:41,279 --> 00:13:44,099 looking at now to become reliability is the most 201 00:13:44,099 --> 00:13:47,549 important first class citizen. Now if you're asking reliability 202 00:13:47,549 --> 00:13:50,279 to be the first class citizen, how are we going to even make 203 00:13:50,279 --> 00:13:55,109 this work? So this requires us to have new approaches to move 204 00:13:55,109 --> 00:13:58,199 towards that predictive service management option. And for me, 205 00:13:58,319 --> 00:14:02,819 all the saris and operations team are looking at what can I 206 00:14:02,819 --> 00:14:05,939 do to self heal and auto remediation options because at 207 00:14:05,939 --> 00:14:09,509 the end of the day, we talk a lot about these style, right, we 208 00:14:09,509 --> 00:14:12,719 spent way too much time on resolving incidents. So we are 209 00:14:12,719 --> 00:14:16,439 not leveraging the power of a ops. So hopefully, with a ops 210 00:14:16,439 --> 00:14:19,829 with predictability, can we actually bring in that level of 211 00:14:19,829 --> 00:14:23,489 runbook automation self scripts, which will help us to do self 212 00:14:23,489 --> 00:14:25,709 healing and auto remediation because it will do two things, 213 00:14:25,739 --> 00:14:29,309 it will reduce recoil, it will improve my productivity, and we 214 00:14:29,309 --> 00:14:33,359 can focus on things that really makes the most important sense. 215 00:14:33,359 --> 00:14:37,769 So for me, those are the real people who are really looking 216 00:14:37,769 --> 00:14:41,129 out for leveraging AI ops to make their life and the 217 00:14:41,129 --> 00:14:42,029 organisation better. 218 00:14:42,210 --> 00:14:46,410 Narrator: SKILup Days and SKILup Hours are the perfect way to 219 00:14:46,410 --> 00:14:49,440 stay on top of the latest DevOps trends and improve your skills 220 00:14:49,440 --> 00:14:53,190 from the comfort of your own home or office. Our virtual 221 00:14:53,190 --> 00:14:56,820 micro conferences and webinars focused on DevOps and the tech 222 00:14:56,820 --> 00:14:59,850 industry and feature experts because from both the DevOps 223 00:14:59,850 --> 00:15:03,990 where And top it companies at our skillup days, you will get 224 00:15:03,990 --> 00:15:06,360 everything you'd expect at traditional conference, 225 00:15:06,420 --> 00:15:09,360 including virtual sponsor booths, competitions, and 226 00:15:09,360 --> 00:15:12,720 networking opportunities with other attendees and speakers, 227 00:15:12,990 --> 00:15:15,990 don't miss out, check out our lineup of upcoming events on 228 00:15:15,990 --> 00:15:18,510 DevOps institute.com. And register now. 229 00:15:19,620 --> 00:15:23,670 Eveline Oehrlich: You know, as a literally old IT ops person, I 230 00:15:23,670 --> 00:15:27,630 would just want to go back to my role I had many years back, 231 00:15:27,840 --> 00:15:32,940 leveraging this type of technology. So very exciting. 232 00:15:33,150 --> 00:15:37,410 Thank you. Let's get to the meat of our conversation, which is 233 00:15:37,410 --> 00:15:41,700 your work on the AI ops certification? today. So people 234 00:15:41,700 --> 00:15:45,630 sorted in DevOps Institute, one can get certified for AI ops 235 00:15:45,990 --> 00:15:48,990 tell us shores? What does that entail? Are there any 236 00:15:48,990 --> 00:15:53,910 prerequisites one has to go and have before that? How difficult 237 00:15:53,910 --> 00:15:57,690 is it what we'll want to learn? Tell us a little bit about the 238 00:15:57,690 --> 00:16:00,510 certification course because I really would like the audience 239 00:16:00,510 --> 00:16:04,680 to get excited about it. And of course, take and get certified 240 00:16:04,680 --> 00:16:07,830 so that they can actually do some very amazing things in 241 00:16:07,830 --> 00:16:08,400 their role. 242 00:16:09,539 --> 00:16:12,989 Suresh GP: Absolutely. I think AI Ops is pretty hot on the on 243 00:16:12,989 --> 00:16:16,169 the block, I call is that a opsis? That new kid on the block 244 00:16:16,169 --> 00:16:20,639 with DevOps Institute peoplecert certifications? It's a two day 245 00:16:20,639 --> 00:16:24,839 course. It's well curated by experienced practitioners 246 00:16:24,869 --> 00:16:29,489 telling us, what is the value of AOPs? But your first question, 247 00:16:30,359 --> 00:16:35,759 this is a two day course delivered by people sir DevOps 248 00:16:35,759 --> 00:16:38,579 Institute partners. So top solutions is one of the elite 249 00:16:38,579 --> 00:16:43,679 partners of the DevOps Institute. So who can be 250 00:16:43,739 --> 00:16:47,039 attending this session like anyone from IT support IT 251 00:16:47,039 --> 00:16:51,359 operations predominantly, because it's talking about AI in 252 00:16:51,359 --> 00:16:54,779 the, in the view of Operation setup, right. So if you are from 253 00:16:54,809 --> 00:16:57,539 it servicemen background, if you are from an IT operations 254 00:16:57,539 --> 00:17:00,779 background, you want to leverage the power of air ops to reduce 255 00:17:00,779 --> 00:17:04,319 incidents, because that's going to be a very important key era 256 00:17:04,949 --> 00:17:08,759 that has that would become a much more important exercise. 257 00:17:09,059 --> 00:17:12,809 Now, one of the things we are very passionate about as top 258 00:17:12,809 --> 00:17:16,019 solutions is that we offer a range of certification courses, 259 00:17:16,229 --> 00:17:19,409 that fits very logically. Now, I'm trying to bring this because 260 00:17:19,409 --> 00:17:21,059 you've asked this question of what are some of the 261 00:17:21,059 --> 00:17:25,739 prerequisites. Now what we have seen in the last eight to nine 262 00:17:25,739 --> 00:17:29,699 years, as we have started to work with the DevOps Institute 263 00:17:29,789 --> 00:17:34,259 products, we we have a big fan following when we started off 264 00:17:34,259 --> 00:17:37,469 with site lab engineering foundation, then they actually 265 00:17:37,589 --> 00:17:40,709 enhance their career options towards Cipherlab engineering 266 00:17:40,709 --> 00:17:44,249 practitioner. And then we moved on to observability Foundation, 267 00:17:44,249 --> 00:17:48,029 because in SRE practitioner, we only focused on one module on 268 00:17:48,029 --> 00:17:51,119 observability. And they wanted to have a dedicated aspect of 269 00:17:51,119 --> 00:17:53,819 observability, because the whole trend of moving from monitoring 270 00:17:53,819 --> 00:17:57,899 and observability became more more important sense. So as 271 00:17:57,899 --> 00:18:01,019 people went on through the observatory Foundation, they 272 00:18:01,019 --> 00:18:03,749 understand in the maturity model, one of the important 273 00:18:03,749 --> 00:18:07,349 aspects of the maturity model is becoming more towards 274 00:18:07,349 --> 00:18:12,269 predictability. And that's where the aiops really fits in, very 275 00:18:12,269 --> 00:18:15,629 logically. And that's how this AOPs foundation course is being 276 00:18:15,629 --> 00:18:19,019 structured. So as far as the content is concerned, I want to 277 00:18:19,019 --> 00:18:22,049 give you a high level topics of what we cover in the two day 278 00:18:22,049 --> 00:18:25,829 programme. So we first set the context of what is a ops in the 279 00:18:25,829 --> 00:18:28,979 organisational context, right? What are the core technologies? 280 00:18:28,979 --> 00:18:31,799 So we talk a little bit about data, we talk about machine 281 00:18:31,799 --> 00:18:36,269 learning, we also start to focus on what are your operation 282 00:18:36,269 --> 00:18:40,109 metrics, because typically, the operations team have the first 283 00:18:40,109 --> 00:18:42,929 call resolution, they look at response time resolution time, 284 00:18:43,139 --> 00:18:48,209 MTTR, NT TD. Now, how does that all play out with the advent of 285 00:18:48,239 --> 00:18:52,139 AI ops, because we need to make sure that this is helping them 286 00:18:52,139 --> 00:18:56,789 to make an impact in the way that they solve incidents. It's 287 00:18:56,789 --> 00:19:00,089 becoming more proactive. So we also share some of those 288 00:19:00,119 --> 00:19:05,159 practical use cases of how AI ops can be beneficial because 289 00:19:05,159 --> 00:19:08,459 what I've seen is a lot of people are asking for what kind 290 00:19:08,459 --> 00:19:12,329 of use cases can I pick up that we can start implementing 291 00:19:12,359 --> 00:19:14,819 because this certification programme is not just to give 292 00:19:14,819 --> 00:19:18,299 you the principles, the philosophy, the practices, but 293 00:19:18,299 --> 00:19:23,909 also instilling a level of curiosity, of how can I pick up 294 00:19:23,909 --> 00:19:25,979 some of these learnings that I've had in the two day 295 00:19:25,979 --> 00:19:30,329 workshop? Back to your workplace, and it's also about 296 00:19:30,539 --> 00:19:33,599 the mindset and we you and I know very much as part of 297 00:19:33,629 --> 00:19:36,689 transformations. It's also a bringing up the cultural 298 00:19:36,689 --> 00:19:40,589 mindset, the cultural nuances of thinking, how can we work as a 299 00:19:40,589 --> 00:19:44,429 team to holistically fullest facilitate this whole 300 00:19:44,429 --> 00:19:47,789 transformation? So we talk a little bit about evaluating the 301 00:19:47,789 --> 00:19:53,699 aiops impact. And finally, the proof is on the on the pudding. 302 00:19:53,699 --> 00:19:56,459 Right? So we talk about implementing AI ops in the 303 00:19:56,459 --> 00:19:59,969 organisation. So what we also do, Evelyn as part of this work 304 00:19:59,999 --> 00:20:02,369 workshop because we have designed it, we give some 305 00:20:02,399 --> 00:20:06,659 practical use cases and demo how we went about implementing AI 306 00:20:06,659 --> 00:20:10,019 ops in organisation that is very fascinating for people because 307 00:20:10,019 --> 00:20:14,159 you can learn a lot of theory about people process technology. 308 00:20:14,339 --> 00:20:18,149 But how does it all work together in tandem? And how can 309 00:20:18,149 --> 00:20:21,329 we make that more practical? And that's where I think there's a 310 00:20:21,329 --> 00:20:26,699 lot of value in people getting that benefit of AI ops and 311 00:20:26,699 --> 00:20:28,049 relating it to the workplace. 312 00:20:28,800 --> 00:20:31,890 Eveline Oehrlich: Sounds like an exciting two days, certainly, I 313 00:20:31,890 --> 00:20:36,240 think. Now, the next question, you've already alluded a little 314 00:20:36,240 --> 00:20:39,630 bit towards it, but I'll ask it again, it's, it's in two parts. 315 00:20:40,230 --> 00:20:44,670 We know it's not just done to have a certification right as a 316 00:20:44,670 --> 00:20:48,570 single person, because the approach of AI Ops is actually 317 00:20:48,570 --> 00:20:52,800 beyond what one person potentially can do relative to 318 00:20:52,800 --> 00:20:58,230 automation of the challenges around services and software and 319 00:20:58,230 --> 00:21:01,710 availability. And as you stated so beautifully the reliability 320 00:21:02,070 --> 00:21:06,000 as a first class citizen, I love that, by the way, it's certainly 321 00:21:06,000 --> 00:21:08,610 a great opportunity for people out there who are wanting to 322 00:21:08,610 --> 00:21:11,850 advance their careers. But so here comes the question, What 323 00:21:11,850 --> 00:21:15,600 can one expect as a once a person has gone through the 324 00:21:15,600 --> 00:21:20,400 certification? Is this worth a promotion? Is this a change in 325 00:21:20,400 --> 00:21:24,210 role is the more money? Other benefits? I think you like I 326 00:21:24,210 --> 00:21:28,140 said, You alluded to a few of those things already. So that's 327 00:21:28,140 --> 00:21:31,260 the part one of the question. I'll pause, and then we'll go to 328 00:21:31,260 --> 00:21:33,300 part two. Sure. 329 00:21:33,330 --> 00:21:35,910 Suresh GP: So that's a great question. Because at the end of 330 00:21:35,910 --> 00:21:39,720 the day, Evelyn, you and I know very well, right, people are 331 00:21:39,720 --> 00:21:42,630 investing time and effort and money, right? What is the return 332 00:21:42,630 --> 00:21:46,110 on investment? Let's be very clear, right? So a lot of times 333 00:21:46,110 --> 00:21:49,080 we do this intake process, Evelyn, where we ask these 334 00:21:49,080 --> 00:21:51,150 questions, you know, why are we attending this course, you know, 335 00:21:51,150 --> 00:21:53,820 sometimes they say that my manager asked to attend this 336 00:21:53,820 --> 00:21:56,580 course, that's why I'm doing it, or I want to go to a career 337 00:21:56,580 --> 00:22:00,450 progression. So we really want to understand the needs of your 338 00:22:00,690 --> 00:22:03,180 audience. And I think that's very important, because each and 339 00:22:03,180 --> 00:22:08,550 every one has got their own expectations, in involvement, 340 00:22:08,550 --> 00:22:11,850 interest, and stuff like that. So but what I've seen over and 341 00:22:11,880 --> 00:22:15,750 beyond, in the last six, seven years that I've actually been in 342 00:22:15,750 --> 00:22:19,530 the training space, one of the most important reasons people 343 00:22:19,530 --> 00:22:22,230 attend these workshops is to become relevant in the digital 344 00:22:22,230 --> 00:22:25,470 age, you and I know with all this chat, GPT and generative 345 00:22:25,470 --> 00:22:29,520 AI, there's a huge push, and people are trying to reevaluate 346 00:22:29,520 --> 00:22:32,490 themselves to see whether I still remain relevant. Do I know 347 00:22:32,490 --> 00:22:35,130 things that are making me competent to be at the 348 00:22:35,130 --> 00:22:38,760 workplace, because there is always a threat to humanity in 349 00:22:38,760 --> 00:22:44,370 terms of whether the robots and AI is will replace people. But I 350 00:22:44,370 --> 00:22:48,000 always believe that there's a lot of work that human beings 351 00:22:48,000 --> 00:22:51,180 can do. And that's why we do this episode of humans of 352 00:22:51,180 --> 00:22:54,840 DevOps, but how to make one productive, right? Because with 353 00:22:54,840 --> 00:22:57,870 a lot of things that people are juggling day today, it's 354 00:22:57,870 --> 00:23:01,050 important for people to be more productive to focus on things 355 00:23:01,050 --> 00:23:04,980 that really matter the most, which means we need to leverage 356 00:23:05,010 --> 00:23:07,530 technology advancement to make it more impactful to the 357 00:23:07,530 --> 00:23:10,560 business at the end of the day, or to be harnessed the business 358 00:23:10,560 --> 00:23:13,980 doesn't care about whether it's DevOps, SRE, a ops machine 359 00:23:13,980 --> 00:23:17,040 learning observability, they want to really look at 360 00:23:17,040 --> 00:23:20,460 profitability, improve market share, ensuring reliability, 361 00:23:20,490 --> 00:23:24,180 improving customer experience. So we need to understand various 362 00:23:24,180 --> 00:23:28,350 scenarios and use cases. And for me, this will become a very 363 00:23:28,350 --> 00:23:32,160 important part of addressing the needs of the business. Because 364 00:23:32,250 --> 00:23:35,070 to be honest, if you want to get your promotions, if you want to 365 00:23:35,070 --> 00:23:38,460 have a pay raise, you have to solve real world problems. If 366 00:23:38,460 --> 00:23:41,100 you want to solve real world problems, it also means that we 367 00:23:41,100 --> 00:23:44,910 need to understand what's the burning or challenge that your 368 00:23:45,000 --> 00:23:48,300 organisation faces. And I tell jokingly, if you want to get 369 00:23:48,300 --> 00:23:51,720 promoted, you need to solve your boss problem. And then you get 370 00:23:51,720 --> 00:23:54,180 advanced in your career ahead. So that's my thought around this 371 00:23:54,180 --> 00:23:57,900 whole space of what people gain stand to gain. What is it for 372 00:23:57,900 --> 00:24:00,960 me, when they go about these certification programmes? 373 00:24:01,290 --> 00:24:04,680 Perhaps one caveat is attend these courses with someone who 374 00:24:04,680 --> 00:24:07,560 is practitioner, right? So we are not teaching a course by 375 00:24:07,560 --> 00:24:09,930 death by PowerPoint. But bringing in the real world 376 00:24:09,930 --> 00:24:13,410 experience, people can interface and understand how we can apply. 377 00:24:14,040 --> 00:24:17,550 Eveline Oehrlich: Well said, now take that up one level and share 378 00:24:17,580 --> 00:24:22,560 with us a little bit about the bigger approach for the team. 379 00:24:22,590 --> 00:24:26,130 You already said that for the business. But I think what I'd 380 00:24:26,130 --> 00:24:31,170 love to see is a little bit more around, what can I do to bring 381 00:24:31,170 --> 00:24:36,420 the team along right? And how can I impact the rest of the 382 00:24:36,420 --> 00:24:40,860 site reliability engineers or others, beyond my own career? 383 00:24:41,010 --> 00:24:42,420 What are your thoughts there? 384 00:24:42,780 --> 00:24:45,600 Suresh GP: That's a great one, right? So I always want to start 385 00:24:45,600 --> 00:24:50,280 with a quote, right if you want to move faster, walk alone, but 386 00:24:50,280 --> 00:24:52,950 if you want to move farther, walk along with your team. So 387 00:24:52,950 --> 00:24:56,850 it's absolutely important to carry your team along and I call 388 00:24:56,850 --> 00:24:59,820 this as a cohort, pod squad, whatever you call it is right 389 00:24:59,820 --> 00:25:02,790 because As at the end of the day, it's the team that matters. 390 00:25:02,790 --> 00:25:06,090 Right? So having said that, I think each and every one in the 391 00:25:06,090 --> 00:25:09,000 value chain will have to play that infinite game like what 392 00:25:09,000 --> 00:25:12,180 Simon Sinek plays, right? So you need to continuously improve 393 00:25:12,420 --> 00:25:15,000 yourself to be a better version of yourself, call it as version 394 00:25:15,000 --> 00:25:18,750 two, version three, or version 2023 in a way that we can 395 00:25:18,780 --> 00:25:22,950 improvise the whole aspect of doing it. So I asked and, and 396 00:25:22,950 --> 00:25:25,380 request a lot of people who go through the certification, 397 00:25:25,380 --> 00:25:28,200 whether your individual start thinking about the big picture, 398 00:25:28,230 --> 00:25:33,240 right? What is your role? And what is your overall focus as a 399 00:25:33,240 --> 00:25:37,020 company as a product as a service company? As a cohort? 400 00:25:37,140 --> 00:25:39,750 What do you want to achieve? Right? How are your roles 401 00:25:39,900 --> 00:25:42,360 typically fitting, so it could be a sight lap engineer, you 402 00:25:42,360 --> 00:25:45,900 could be a DevOps engineer, you could be an operational 403 00:25:45,900 --> 00:25:49,140 specialist, think about what is your current role that you're 404 00:25:49,140 --> 00:25:52,890 playing in? So what is the focus of end goal? So you can call it 405 00:25:52,890 --> 00:25:56,550 as k RAS? You can call it as OKRs. You can call it as KPIs, 406 00:25:56,550 --> 00:25:58,920 whatever you call, what is your end objective? What's the 407 00:25:58,950 --> 00:26:02,130 outcome that we are envisioning to keep this done? Now, you all 408 00:26:02,130 --> 00:26:05,820 know that the whole landscape is changing pretty fast. And we 409 00:26:05,820 --> 00:26:10,560 have to adapt and adapt to the changing lifecycle, right? So we 410 00:26:10,560 --> 00:26:13,500 call it the Guca. World of volatile, uncertain, complex, 411 00:26:13,500 --> 00:26:16,920 ambiguous word. So what it means is that we have to reevaluate 412 00:26:16,920 --> 00:26:19,740 our processes look at process reengineering, look at the tool 413 00:26:19,740 --> 00:26:22,800 stack of tool chain that we are having, and seeing what does it 414 00:26:22,800 --> 00:26:27,450 take us for making this shift moving forward? So I ask people 415 00:26:27,450 --> 00:26:30,630 to come with a curious and inquisitive mindset, because 416 00:26:30,630 --> 00:26:32,790 when it comes to the programme, you're not just coming up for 417 00:26:32,790 --> 00:26:35,730 the ticking the box to get yourself certified, but start 418 00:26:35,730 --> 00:26:38,550 thinking about what problems should I address going back to 419 00:26:38,550 --> 00:26:42,030 the workplace. So please make a note of having your questions 420 00:26:42,030 --> 00:26:44,550 listed down when you come from this programme, because you 421 00:26:44,550 --> 00:26:47,280 might not get all the answers immediately. But at least you 422 00:26:47,280 --> 00:26:49,560 will start thinking on those lines. That's the first thing, 423 00:26:49,740 --> 00:26:53,040 understand the big picture. And for me, it's also about 424 00:26:53,040 --> 00:26:55,110 continuous learning and improvement, you don't learn 425 00:26:55,110 --> 00:26:58,560 just by doing certification programme or reading books, 426 00:26:58,710 --> 00:27:03,900 attend meetups, this DevOps meetups, the skill updates, the 427 00:27:03,900 --> 00:27:06,750 podcast that we are all talking about, because you get a lot of 428 00:27:06,750 --> 00:27:09,930 wisdom from these people who are passionately sharing day in and 429 00:27:09,930 --> 00:27:14,130 day out. And more importantly, think about how you can 430 00:27:14,130 --> 00:27:17,400 contribute back to the workplace because there's no much fun, 431 00:27:17,430 --> 00:27:20,790 even if they don't contribute back, because then I feel a 432 00:27:20,790 --> 00:27:24,060 sense of belonging, that I'm not just worried about my career, my 433 00:27:24,060 --> 00:27:27,030 progression, I'm not selfish enough. But I want to give back 434 00:27:27,030 --> 00:27:29,610 to the team. And if everybody in the value chain resonates with 435 00:27:29,610 --> 00:27:33,930 that philosophy, then how can I make my life my job my business 436 00:27:33,930 --> 00:27:36,390 a lot more productive? Effectively? You think it's 437 00:27:36,390 --> 00:27:40,200 gonna be magical? I think that's a man, one of my final code is 438 00:27:40,200 --> 00:27:44,010 that you don't think like, how do you build high performing 439 00:27:44,010 --> 00:27:47,520 teams, high performing teams are not built by high performers. 440 00:27:48,360 --> 00:27:51,210 Frankly, it's ordinary people doing ordinary things 441 00:27:51,240 --> 00:27:54,300 extraordinarily well. So how can you have ordinary people doing 442 00:27:54,300 --> 00:27:56,670 ordinary things extraordinary? Well, because you're driven by a 443 00:27:56,670 --> 00:27:59,160 purpose, you're driven by the big picture of making an impact. 444 00:27:59,370 --> 00:28:02,610 And if everybody starts to think with that purpose, how we can 445 00:28:02,610 --> 00:28:06,300 make the life of our customers of partners of our providers 446 00:28:06,300 --> 00:28:10,050 better, I think you would have had a definite impact and this 447 00:28:10,110 --> 00:28:15,060 certification will become a fuel to go in that journey of making 448 00:28:15,390 --> 00:28:16,140 things magical. 449 00:28:17,310 --> 00:28:19,530 Eveline Oehrlich: Very inspirational. I love listening 450 00:28:19,530 --> 00:28:25,050 to you, but we have to finish our podcasts. And I have one 451 00:28:25,050 --> 00:28:29,940 closing question for you. If you have time for doing something 452 00:28:29,940 --> 00:28:31,560 fun. What do you do? 453 00:28:32,940 --> 00:28:34,980 Suresh GP: Well, I love travelling across the globe and 454 00:28:34,980 --> 00:28:37,050 meeting people with different ethnicity, culture and 455 00:28:37,050 --> 00:28:39,900 diversified experience. I've had the opportunity to do it in 26 456 00:28:39,900 --> 00:28:42,630 different countries, and I'm still learning. I love reading 457 00:28:42,630 --> 00:28:45,360 books playing badminton, and I'm a fitness freak, so I do 458 00:28:45,360 --> 00:28:48,750 swimming regularly. Finally, I love posting content around 459 00:28:48,750 --> 00:28:50,940 productivity hacks and entrepreneurship because I think 460 00:28:50,970 --> 00:28:54,480 all work and no play makes Jack a dull boy. So I wanted to kind 461 00:28:54,480 --> 00:28:57,390 of bring in some of those aspects of people can think 462 00:28:57,390 --> 00:29:00,810 there is there is aspects beyond work and have fun around the 463 00:29:00,810 --> 00:29:01,200 journey. 464 00:29:02,070 --> 00:29:04,920 Eveline Oehrlich: You have been exceptional. This has been 465 00:29:04,920 --> 00:29:10,080 fantastic shores. Thank you so, so much for your time. Really 466 00:29:10,080 --> 00:29:10,800 appreciate it. 467 00:29:12,210 --> 00:29:15,750 Suresh GP: My pleasure even to have me on this podcast and hope 468 00:29:16,410 --> 00:29:19,110 the viewers get inspired to do this some of the certificate 469 00:29:19,110 --> 00:29:22,350 courses and enhance them in their career. And thank you so 470 00:29:22,350 --> 00:29:25,680 much for doing the great work for inspiring a lot of humans of 471 00:29:25,680 --> 00:29:28,560 DevOps, to take action and move forward in their career. 472 00:29:29,160 --> 00:29:32,580 Eveline Oehrlich: Fantastic. We have been talking to shores GP 473 00:29:32,610 --> 00:29:36,330 Managing Director at taupes solutions again, thank you for 474 00:29:36,330 --> 00:29:40,770 joining me today shortish on humans of DevOps podcast. Humans 475 00:29:40,770 --> 00:29:44,550 of DevOps podcast is produced by peoplecert and DevOps Institute. 476 00:29:44,730 --> 00:29:48,030 Our audio production team includes Daniel Newman shots and 477 00:29:48,030 --> 00:29:51,690 Ingrid sides. I am humans of DevOps podcast executive 478 00:29:51,690 --> 00:29:54,840 producer, evolutionarily, if you would like to join us on a 479 00:29:54,840 --> 00:29:59,520 podcast, just contact me or reach out to humans of DevOps 480 00:29:59,520 --> 00:30:03,360 podcast. asked at DevOps institute.com. I think that's 481 00:30:03,360 --> 00:30:07,800 the longest email, soil. I'm Evelyn early. Talk to you soon. 482 00:30:10,200 --> 00:30:12,330 Narrator: Thanks for listening to this episode of the humans of 483 00:30:12,330 --> 00:30:15,870 DevOps podcast. Don't forget to join our global community to get 484 00:30:15,870 --> 00:30:19,230 access to even more great resources like this. Until next 485 00:30:19,230 --> 00:30:22,650 time, remember, you are part of something bigger than yourself. 486 00:30:22,980 --> 00:30:23,760 You belong