14b11ab6-c146-47f8-8f14-702666e780c2/28-0
00:00:03.229 --> 00:00:08.371
Hey, the CIO of Med, one health partners,
for those who aren't aware Med one
14b11ab6-c146-47f8-8f14-702666e780c2/28-1
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HealthPartners was founded in 2000.
14b11ab6-c146-47f8-8f14-702666e780c2/46-0
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They are the largest physician practice,
exclusively dedicated to hospital
14b11ab6-c146-47f8-8f14-702666e780c2/46-1
00:00:15.179 --> 00:00:16.629
medicine in central Ohio.
14b11ab6-c146-47f8-8f14-702666e780c2/52-0
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Brian,
thank you so much for joining us today.
14b11ab6-c146-47f8-8f14-702666e780c2/53-0
00:00:19.239 --> 00:00:19.799
Thanks Jordan.
14b11ab6-c146-47f8-8f14-702666e780c2/55-0
00:00:19.829 --> 00:00:20.469
Thanks for having me.
14b11ab6-c146-47f8-8f14-702666e780c2/91-0
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So today we're going to talk about
connectivity of care between acute and
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00:00:25.762 --> 00:00:30.991
post acute care with the one Connect tool.
I'd like to just ask if you could give us
14b11ab6-c146-47f8-8f14-702666e780c2/91-2
00:00:30.991 --> 00:00:34.929
some background on what one connect is
and we'll go from there.
14b11ab6-c146-47f8-8f14-702666e780c2/98-0
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Sure, one connect.
14b11ab6-c146-47f8-8f14-702666e780c2/139-0
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Actually we created one connect because
there was kind of what we saw a gap in
14b11ab6-c146-47f8-8f14-702666e780c2/139-1
00:00:42.101 --> 00:00:46.538
the the space in the post acute care side
of things especially with our our
14b11ab6-c146-47f8-8f14-702666e780c2/139-2
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interaction with those post acute care
facilities.
14b11ab6-c146-47f8-8f14-702666e780c2/139-3
00:00:49.515 --> 00:00:53.369
So traditionally in post acute care sites,
they have EHR such as.
14b11ab6-c146-47f8-8f14-702666e780c2/149-0
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Point click care or matrix care I think.
14b11ab6-c146-47f8-8f14-702666e780c2/170-0
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Point click care kind of being the
predominant one that's in those
14b11ab6-c146-47f8-8f14-702666e780c2/160-0
00:00:59.569 --> 00:00:59.769
Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/170-1
00:00:59.587 --> 00:01:03.849
facilities and as a practice that's
providing providers or clinicians to.
14b11ab6-c146-47f8-8f14-702666e780c2/176-0
00:01:04.639 --> 00:01:06.119
Have oversight at those facilities.
14b11ab6-c146-47f8-8f14-702666e780c2/188-0
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We're talking about hundreds of diverse
Emrs, right?
14b11ab6-c146-47f8-8f14-702666e780c2/198-0
00:01:10.709 --> 00:01:15.429
You know that that are at these
facilities and to have a dedicated.
14b11ab6-c146-47f8-8f14-702666e780c2/225-0
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Really linking together a census of our
patients across all those diverse,
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00:01:23.236 --> 00:01:27.390
you know,
disparate I guess Ehrs was where there
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was a gap that that we saw.
14b11ab6-c146-47f8-8f14-702666e780c2/245-0
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So a couple years ago,
we went on the mission to develop our own
14b11ab6-c146-47f8-8f14-702666e780c2/245-1
00:01:33.189 --> 00:01:36.319
tool in this in this space that was
developed by providers.
14b11ab6-c146-47f8-8f14-702666e780c2/291-0
00:01:36.629 --> 00:01:42.471
Or providers to create a workflow that
allowed them to pull in the appropriate
14b11ab6-c146-47f8-8f14-702666e780c2/291-1
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patient information from all these
disparate sites in real time.
14b11ab6-c146-47f8-8f14-702666e780c2/291-2
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So as we know,
a lot of these connect up to clinic and
14b11ab6-c146-47f8-8f14-702666e780c2/291-3
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other integration platforms or health,
you know, exchanges.
14b11ab6-c146-47f8-8f14-702666e780c2/287-0
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Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/291-4
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This allowed us to have.
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A real time pulling of that information
in a bidirectional,
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you know kind of feed with all those
separate sites.
14b11ab6-c146-47f8-8f14-702666e780c2/338-0
00:02:04.149 --> 00:02:08.856
Instead of having physicians log into all
of these separate Ehrs as part of their
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00:02:08.569 --> 00:02:09.289
Right.
14b11ab6-c146-47f8-8f14-702666e780c2/338-1
00:02:08.856 --> 00:02:11.669
workflow,
it really kind of was an overlay tool.
14b11ab6-c146-47f8-8f14-702666e780c2/371-0
00:02:12.189 --> 00:02:17.387
And that tool allowed us to really kind
of bridge the gap between the acute care
14b11ab6-c146-47f8-8f14-702666e780c2/371-1
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we provide in our hospital sites as well
as, you know,
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the access for the the post acute care
facilities.
14b11ab6-c146-47f8-8f14-702666e780c2/404-0
00:02:24.529 --> 00:02:28.904
So I'm interested in or.
Our listeners are often interested in the
14b11ab6-c146-47f8-8f14-702666e780c2/404-1
00:02:28.904 --> 00:02:31.646
tech,
like how you're technically able to
14b11ab6-c146-47f8-8f14-702666e780c2/404-2
00:02:31.646 --> 00:02:36.609
achieve this real time connectivity of
information between disparate sites.
14b11ab6-c146-47f8-8f14-702666e780c2/408-0
00:02:36.609 --> 00:02:37.729
Different ehrs.
14b11ab6-c146-47f8-8f14-702666e780c2/415-0
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Do you have fire repositories and fire
connectivity?
14b11ab6-c146-47f8-8f14-702666e780c2/422-0
00:02:41.689 --> 00:02:45.089
How are you able to facilitate this real
time data exchange?
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00:02:46.189 --> 00:02:48.149
One HealthCare Partners is 100% in the
cloud.
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We leverage the Microsoft Azure
infrastructure is really the underlying
14b11ab6-c146-47f8-8f14-702666e780c2/471-1
00:02:53.883 --> 00:02:59.936
infrastructure for one connect and how
we're doing the connectivity between
14b11ab6-c146-47f8-8f14-702666e780c2/448-0
00:02:55.019 --> 00:02:55.099
Mm.
14b11ab6-c146-47f8-8f14-702666e780c2/471-2
00:02:59.936 --> 00:03:05.989
these separate Emrs really is through AP
is that they have available to us.
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00:03:05.499 --> 00:03:05.699
Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/488-0
00:03:06.189 --> 00:03:09.865
So we're leveraging those AP is to do the
calls, pulling data,
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00:03:09.865 --> 00:03:13.309
pushing data back and forth between
between those systems.
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00:03:14.519 --> 00:03:16.119
And that's how we're kinda pulling it
together.
14b11ab6-c146-47f8-8f14-702666e780c2/516-0
00:03:16.309 --> 00:03:19.970
Now when we get into the acute care space
where I think where we have an issue,
14b11ab6-c146-47f8-8f14-702666e780c2/516-1
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there's lots of Ehrs out there, right?
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00:03:21.549 --> 00:03:22.149
Right.
14b11ab6-c146-47f8-8f14-702666e780c2/549-0
00:03:21.789 --> 00:03:25.036
And there's a lot of, you know,
the big players, of course, you know,
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00:03:25.036 --> 00:03:27.912
in the acute world,
like being epic or in primary care being,
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00:03:27.912 --> 00:03:30.834
you know, Athena potentially.
But in the post acute care side,
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we talked about point click care and
matrix care kind of being big.
14b11ab6-c146-47f8-8f14-702666e780c2/566-0
00:03:33.989 --> 00:03:36.079
Players,
but there's a lot of other ones that that
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are there and there's a lot of them that
allow that interoperability.
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But where we thought ours is unique,
where we kind of provide is since we are
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both in that acute care space,
the hospital.
14b11ab6-c146-47f8-8f14-702666e780c2/586-0
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Is as well as the post acute care.
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Care. And here in the future,
in primary care,
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we can actually see patients information.
14b11ab6-c146-47f8-8f14-702666e780c2/645-0
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When they're going into a hospital
setting, we actually, if they were a Med,
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one patient and a Med one post acute care
facility that we provide services to,
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it actually identifies those patients and
we could see their history.
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00:04:08.191 --> 00:04:11.039
Like I said in real time which today that
doesn.
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Really happen in most in most systems.
14b11ab6-c146-47f8-8f14-702666e780c2/664-0
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So the hospitals may not even know that
those patients were seen in a posted
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00:04:16.777 --> 00:04:17.759
acute care facility.
14b11ab6-c146-47f8-8f14-702666e780c2/688-0
00:04:18.109 --> 00:04:23.142
Or even why they're showing up in the ER.
We actually have access to those notes
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00:04:23.142 --> 00:04:27.429
right away to see where they've kind of
transitioned from from care.
14b11ab6-c146-47f8-8f14-702666e780c2/680-0
00:04:23.979 --> 00:04:24.179
Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/712-0
00:04:27.429 --> 00:04:30.221
And then if you think about into the
primary care space,
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00:04:30.221 --> 00:04:33.993
they have no idea that those patients a
lot of times when they're coming in,
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00:04:33.993 --> 00:04:36.589
maybe came from a post op kid care
facility as well.
14b11ab6-c146-47f8-8f14-702666e780c2/734-0
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So the way we're leveraging this tool is
it kind of is that overlay,
14b11ab6-c146-47f8-8f14-702666e780c2/734-1
00:04:40.269 --> 00:04:42.775
but it allows us to have that visibility
into,
14b11ab6-c146-47f8-8f14-702666e780c2/734-2
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you know both sides of the system
especially.
14b11ab6-c146-47f8-8f14-702666e780c2/739-0
00:04:46.279 --> 00:04:47.479
When they're met, one patient.
14b11ab6-c146-47f8-8f14-702666e780c2/763-0
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I'd like to zoom out for a second to
focus on the implications of having
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visibility into both acute and post acute
care.
14b11ab6-c146-47f8-8f14-702666e780c2/776-0
00:04:55.869 --> 00:05:00.589
Many of Healthy data podcast guests and
listeners tend to focus on acute care.
14b11ab6-c146-47f8-8f14-702666e780c2/784-0
00:05:00.589 --> 00:05:03.389
That's also where a lot of the EHR market
is focused.
14b11ab6-c146-47f8-8f14-702666e780c2/790-0
00:05:03.389 --> 00:05:06.509
That's just where most of the business is
in America.
14b11ab6-c146-47f8-8f14-702666e780c2/811-0
00:05:06.549 --> 00:05:12.799
But many of the most acute care patients,
the the highest need patients,
14b11ab6-c146-47f8-8f14-702666e780c2/811-1
00:05:12.799 --> 00:05:16.909
are discharged into post acute care
facilities.
14b11ab6-c146-47f8-8f14-702666e780c2/815-0
00:05:17.869 --> 00:05:18.469
I'm interested.
14b11ab6-c146-47f8-8f14-702666e780c2/825-0
00:05:18.779 --> 00:05:21.379
And how the extent to which Med?
14b11ab6-c146-47f8-8f14-702666e780c2/851-0
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One is responsible for providing care to
this population outside of the acute care
14b11ab6-c146-47f8-8f14-702666e780c2/851-1
00:05:27.104 --> 00:05:31.933
from a perspective of population,
health is Med one at risk for these
14b11ab6-c146-47f8-8f14-702666e780c2/851-2
00:05:31.933 --> 00:05:32.899
patient lives?
14b11ab6-c146-47f8-8f14-702666e780c2/857-0
00:05:32.899 --> 00:05:36.499
Is there a value based payment system or
their ecq?
14b11ab6-c146-47f8-8f14-702666e780c2/882-0
00:05:38.189 --> 00:05:42.739
Quality measures that Med one is being
held accountable for by payers or by
14b11ab6-c146-47f8-8f14-702666e780c2/882-1
00:05:42.739 --> 00:05:46.511
third party rating agencies.
I guess what is the financial and
14b11ab6-c146-47f8-8f14-702666e780c2/882-2
00:05:46.511 --> 00:05:47.709
clinical motivation?
14b11ab6-c146-47f8-8f14-702666e780c2/904-0
00:05:48.299 --> 00:05:52.782
For Med one to want to track these
patients across multiple settings of care,
14b11ab6-c146-47f8-8f14-702666e780c2/904-1
00:05:52.782 --> 00:05:56.174
number one and two,
what are the benefits now that you are
14b11ab6-c146-47f8-8f14-702666e780c2/904-2
00:05:56.174 --> 00:05:56.979
able to do so?
14b11ab6-c146-47f8-8f14-702666e780c2/919-0
00:05:58.029 --> 00:06:02.110
Our mission is we want to make you know
healthcare better right at the end of the
14b11ab6-c146-47f8-8f14-702666e780c2/917-0
00:06:01.079 --> 00:06:01.279
Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/919-1
00:06:02.110 --> 00:06:02.309
day.
14b11ab6-c146-47f8-8f14-702666e780c2/954-0
00:06:02.309 --> 00:06:05.926
So there's not only the clinical aspect
of doing this, but,
14b11ab6-c146-47f8-8f14-702666e780c2/954-1
00:06:05.926 --> 00:06:09.303
but also from the operational aspect of
it. We are Med.
14b11ab6-c146-47f8-8f14-702666e780c2/954-2
00:06:09.303 --> 00:06:13.041
One is part of an ACO for the post acute
care side of things.
14b11ab6-c146-47f8-8f14-702666e780c2/954-3
00:06:13.041 --> 00:06:16.719
So value based care we are part of that
and I don't want to.
14b11ab6-c146-47f8-8f14-702666e780c2/972-0
00:06:16.719 --> 00:06:19.336
Speak out of my terms of expertise,
you know,
14b11ab6-c146-47f8-8f14-702666e780c2/972-1
00:06:19.336 --> 00:06:23.149
necessarily through through all of this,
but since we are part of.
14b11ab6-c146-47f8-8f14-702666e780c2/969-0
00:06:21.019 --> 00:06:21.219
Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/983-0
00:06:24.559 --> 00:06:27.719
A NACO we,
we have certain things of course.
14b11ab6-c146-47f8-8f14-702666e780c2/1023-0
00:06:28.149 --> 00:06:32.767
That we have to report upon, you know,
from a quality perspective around those
14b11ab6-c146-47f8-8f14-702666e780c2/1023-1
00:06:32.767 --> 00:06:36.801
patients that are attributed patients you
know for you know for U.S.
14b11ab6-c146-47f8-8f14-702666e780c2/1007-0
00:06:36.459 --> 00:06:36.659
Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/1023-2
00:06:36.801 --> 00:06:41.362
hospitals on the acute care side of
course they want to you know they want to
14b11ab6-c146-47f8-8f14-702666e780c2/1023-3
00:06:41.362 --> 00:06:44.519
keep their readmissions down of patients,
right, you.
14b11ab6-c146-47f8-8f14-702666e780c2/1044-0
00:06:44.519 --> 00:06:48.471
Know patients that may be discharged from
a hospital site and they're going to post
14b11ab6-c146-47f8-8f14-702666e780c2/1044-1
00:06:48.471 --> 00:06:48.989
acute care.
14b11ab6-c146-47f8-8f14-702666e780c2/1066-0
00:06:48.989 --> 00:06:53.674
They lose visibility of those and we're
able to now bridge that gap and see the
14b11ab6-c146-47f8-8f14-702666e780c2/1066-1
00:06:53.674 --> 00:06:57.189
patients that may be coming back in or
getting re-admitted.
14b11ab6-c146-47f8-8f14-702666e780c2/1098-0
00:06:57.309 --> 00:07:00.459
To a hospital and we have had our
fingertips. You know,
14b11ab6-c146-47f8-8f14-702666e780c2/1098-1
00:07:00.459 --> 00:07:03.665
if they were again a Med one facility of
what? You know,
14b11ab6-c146-47f8-8f14-702666e780c2/1098-2
00:07:03.665 --> 00:07:08.052
all those notes and information about
those about those patients in real time
14b11ab6-c146-47f8-8f14-702666e780c2/1098-3
00:07:08.052 --> 00:07:12.159
to be able to provide the the appropriate
care, you know levels of care.
14b11ab6-c146-47f8-8f14-702666e780c2/1103-0
00:07:12.159 --> 00:07:13.389
There so.
14b11ab6-c146-47f8-8f14-702666e780c2/1133-0
00:07:13.429 --> 00:07:16.652
So yes,
we are part of a value based care on the
14b11ab6-c146-47f8-8f14-702666e780c2/1133-1
00:07:16.652 --> 00:07:20.599
post acute care side.
Our hospitals you have certain things
14b11ab6-c146-47f8-8f14-702666e780c2/1133-2
00:07:20.599 --> 00:07:24.875
that that they are also trying to
accomplish both clinically and
14b11ab6-c146-47f8-8f14-702666e780c2/1133-3
00:07:24.875 --> 00:07:27.309
operationally and Med one is able to.
14b11ab6-c146-47f8-8f14-702666e780c2/1142-0
00:07:27.549 --> 00:07:31.309
As a service provider in both of those
spaces, kind of the bridge that gap.
14b11ab6-c146-47f8-8f14-702666e780c2/1149-0
00:07:31.879 --> 00:07:35.359
So how does one connect?
14b11ab6-c146-47f8-8f14-702666e780c2/1176-0
00:07:35.359 --> 00:07:38.316
I like for,
I think a lot of times our listeners
14b11ab6-c146-47f8-8f14-702666e780c2/1176-1
00:07:38.316 --> 00:07:42.722
appreciate hearing anecdotes of
particular patients and how they've been
14b11ab6-c146-47f8-8f14-702666e780c2/1176-2
00:07:42.722 --> 00:07:45.559
affected by this by by a certain
intervention.
14b11ab6-c146-47f8-8f14-702666e780c2/1207-0
00:07:45.639 --> 00:07:51.429
So I think it'd be interesting if you
could tell our listeners how one connect
14b11ab6-c146-47f8-8f14-702666e780c2/1207-1
00:07:51.429 --> 00:07:57.439
assists populations that are at risk for
being readmitted to acute care settings.
14b11ab6-c146-47f8-8f14-702666e780c2/1212-0
00:07:58.189 --> 00:07:59.389
How does one connect assist?
14b11ab6-c146-47f8-8f14-702666e780c2/1214-0
00:08:01.069 --> 00:08:01.269
Med one.
14b11ab6-c146-47f8-8f14-702666e780c2/1227-0
00:08:01.379 --> 00:08:05.344
On providers with managing that
population and preventing that
14b11ab6-c146-47f8-8f14-702666e780c2/1227-1
00:08:05.344 --> 00:08:06.099
readmission.
14b11ab6-c146-47f8-8f14-702666e780c2/1232-0
00:08:07.659 --> 00:08:09.299
Yeah, that's a good question.
14b11ab6-c146-47f8-8f14-702666e780c2/1257-0
00:08:09.379 --> 00:08:12.767
And again, you know,
I'm not on the clinical operations you
14b11ab6-c146-47f8-8f14-702666e780c2/1257-1
00:08:12.767 --> 00:08:16.268
know side of things,
but some of the examples that we're able
14b11ab6-c146-47f8-8f14-702666e780c2/1257-2
00:08:16.268 --> 00:08:18.019
to do is so we we have created.
14b11ab6-c146-47f8-8f14-702666e780c2/1258-0
00:08:18.019 --> 00:08:18.819
We're again.
14b11ab6-c146-47f8-8f14-702666e780c2/1268-0
00:08:18.819 --> 00:08:21.259
We brought things together as we created
a patient.
14b11ab6-c146-47f8-8f14-702666e780c2/1287-0
00:08:21.539 --> 00:08:24.559
We have a bed,
but what we call the bed board and the
14b11ab6-c146-47f8-8f14-702666e780c2/1287-1
00:08:24.559 --> 00:08:28.699
bed board was originally developed for
the acute hospital setting, right?
14b11ab6-c146-47f8-8f14-702666e780c2/1294-0
00:08:28.699 --> 00:08:31.699
So that's where as Med one we're able to
see the.
14b11ab6-c146-47f8-8f14-702666e780c2/1306-0
00:08:32.479 --> 00:08:36.634
The emissions and then those, you know,
those patients that are getting admitted
14b11ab6-c146-47f8-8f14-702666e780c2/1306-1
00:08:36.634 --> 00:08:37.199
to Med one.
14b11ab6-c146-47f8-8f14-702666e780c2/1308-0
00:08:38.059 --> 00:08:38.259
Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/1325-0
00:08:39.389 --> 00:08:42.126
It's basically a, you know,
a board and those patients can be picked
14b11ab6-c146-47f8-8f14-702666e780c2/1325-1
00:08:42.126 --> 00:08:44.229
up and we, you know,
we can understand their status.
14b11ab6-c146-47f8-8f14-702666e780c2/1369-0
00:08:44.229 --> 00:08:47.692
So now that we've integrated those two
with one connect,
14b11ab6-c146-47f8-8f14-702666e780c2/1369-1
00:08:47.692 --> 00:08:52.554
we've brought that solution over into the
one Connect solution and that's where
14b11ab6-c146-47f8-8f14-702666e780c2/1369-2
00:08:52.554 --> 00:08:57.354
when patients get admitted in the in a
hospital setting or maybe in the Ed and
14b11ab6-c146-47f8-8f14-702666e780c2/1369-3
00:08:57.354 --> 00:09:00.879
they're getting transferred over to Med
1S care, we inst.
14b11ab6-c146-47f8-8f14-702666e780c2/1380-0
00:09:00.949 --> 00:09:04.909
Get different badging and flags that show
that this patient.
14b11ab6-c146-47f8-8f14-702666e780c2/1390-0
00:09:05.639 --> 00:09:08.759
Is an ACO patient or you know from our
post acute care?
14b11ab6-c146-47f8-8f14-702666e780c2/1401-0
00:09:09.149 --> 00:09:11.949
Your site which then gives them that
instant visibility.
14b11ab6-c146-47f8-8f14-702666e780c2/1432-0
00:09:12.149 --> 00:09:15.930
Visibility I guess of, hey,
this is a Med one patient and then we
14b11ab6-c146-47f8-8f14-702666e780c2/1432-1
00:09:15.930 --> 00:09:19.825
could go back, they could,
they could see right there the notes and
14b11ab6-c146-47f8-8f14-702666e780c2/1432-2
00:09:19.825 --> 00:09:24.237
the information that's coming across
where maybe a patient is coming into an
14b11ab6-c146-47f8-8f14-702666e780c2/1432-3
00:09:24.237 --> 00:09:25.669
Ed without this solution.
14b11ab6-c146-47f8-8f14-702666e780c2/1438-0
00:09:25.709 --> 00:09:27.669
They're they don't know why they're in
the Ed.
14b11ab6-c146-47f8-8f14-702666e780c2/1456-0
00:09:27.669 --> 00:09:30.446
They don't know how they ended up,
you know, maybe in the Ed,
14b11ab6-c146-47f8-8f14-702666e780c2/1456-1
00:09:30.446 --> 00:09:34.029
maybe from another post acute, you know,
maybe from a post acute care facility.
14b11ab6-c146-47f8-8f14-702666e780c2/1462-0
00:09:34.029 --> 00:09:35.469
And they don't have any of that history.
14b11ab6-c146-47f8-8f14-702666e780c2/1466-0
00:09:35.469 --> 00:09:36.789
So you're starting over again.
14b11ab6-c146-47f8-8f14-702666e780c2/1471-0
00:09:36.789 --> 00:09:38.189
Unless they're in the EMR.
14b11ab6-c146-47f8-8f14-702666e780c2/1480-0
00:09:38.389 --> 00:09:41.469
Of that hospital setting,
you know already.
14b11ab6-c146-47f8-8f14-702666e780c2/1487-0
00:09:41.829 --> 00:09:45.589
So this allows the patients that maybe
are coming from one of those.
14b11ab6-c146-47f8-8f14-702666e780c2/1521-0
00:09:46.669 --> 00:09:50.575
Post acute care sites that in transit,
they don't have all that necessarily
14b11ab6-c146-47f8-8f14-702666e780c2/1521-1
00:09:50.575 --> 00:09:53.197
information,
but as soon as they get to the Ed and
14b11ab6-c146-47f8-8f14-702666e780c2/1521-2
00:09:53.197 --> 00:09:56.692
they show up on our board,
we quickly see is that a patient that is
14b11ab6-c146-47f8-8f14-702666e780c2/1521-3
00:09:56.692 --> 00:09:59.519
comes from one of those post acute care
sites and has.
14b11ab6-c146-47f8-8f14-702666e780c2/1529-0
00:09:59.519 --> 00:10:02.229
That data real time, you know,
at our hands.
14b11ab6-c146-47f8-8f14-702666e780c2/1559-0
00:10:02.299 --> 00:10:05.644
I don't know if that necessary answers
your question completely,
14b11ab6-c146-47f8-8f14-702666e780c2/1559-1
00:10:05.644 --> 00:10:08.371
but you know as a from the technical side
of things,
14b11ab6-c146-47f8-8f14-702666e780c2/1559-2
00:10:08.371 --> 00:10:11.819
that's kind of how I get appropriately.
Bring that example across.
14b11ab6-c146-47f8-8f14-702666e780c2/1596-0
00:10:12.379 --> 00:10:17.225
Right. Do you have,
I guess as you're able to provide enable
14b11ab6-c146-47f8-8f14-702666e780c2/1596-1
00:10:17.225 --> 00:10:23.343
as data becomes more available to
providers that previously was unavailable.
14b11ab6-c146-47f8-8f14-702666e780c2/1596-2
00:10:23.343 --> 00:10:29.779
Do you have any I guess how has that been
impacting operations or clinical care?
14b11ab6-c146-47f8-8f14-702666e780c2/1606-0
00:10:29.779 --> 00:10:34.619
How has providing increased visibility
into where the patient is?
14b11ab6-c146-47f8-8f14-702666e780c2/1608-0
00:10:36.069 --> 00:10:36.149
I.
14b11ab6-c146-47f8-8f14-702666e780c2/1615-0
00:10:36.149 --> 00:10:41.789
I guess what's been the biggest impact or
what what?
14b11ab6-c146-47f8-8f14-702666e780c2/1630-0
00:10:42.099 --> 00:10:46.107
Has been some feedback you've heard from
providers about having access to one
14b11ab6-c146-47f8-8f14-702666e780c2/1630-1
00:10:46.107 --> 00:10:48.419
connect and how it has affected their
lives.
14b11ab6-c146-47f8-8f14-702666e780c2/1673-0
00:10:48.779 --> 00:10:51.370
Sure. So that's a good question.
And as I said,
14b11ab6-c146-47f8-8f14-702666e780c2/1673-1
00:10:51.370 --> 00:10:55.744
as we you know have now bridged that bed
board from the acute care side into one
14b11ab6-c146-47f8-8f14-702666e780c2/1673-2
00:10:55.744 --> 00:10:59.253
connect being one solution.
The biggest feedback we get from our
14b11ab6-c146-47f8-8f14-702666e780c2/1673-3
00:10:59.253 --> 00:11:02.277
providers is WOW,
I have visibility into these patients
14b11ab6-c146-47f8-8f14-702666e780c2/1673-4
00:11:02.277 --> 00:11:02.979
that I would.
14b11ab6-c146-47f8-8f14-702666e780c2/1679-0
00:11:02.979 --> 00:11:04.499
Not have otherwise right?
14b11ab6-c146-47f8-8f14-702666e780c2/1693-0
00:11:04.499 --> 00:11:09.739
So they have a better holistic picture of
the care spectrum for that patient, right?
14b11ab6-c146-47f8-8f14-702666e780c2/1696-0
00:11:09.739 --> 00:11:10.339
You know, kind of what?
14b11ab6-c146-47f8-8f14-702666e780c2/1720-0
00:11:10.339 --> 00:11:14.024
Their journey has been that they may have
not ever had right, you know,
14b11ab6-c146-47f8-8f14-702666e780c2/1720-1
00:11:14.024 --> 00:11:17.965
because when they come into a hospital,
if they did not have that historical
14b11ab6-c146-47f8-8f14-702666e780c2/1720-2
00:11:17.965 --> 00:11:18.579
information.
14b11ab6-c146-47f8-8f14-702666e780c2/1735-0
00:11:19.169 --> 00:11:24.422
They're just getting whatever is in that
EMR at that acute facility at that moment
14b11ab6-c146-47f8-8f14-702666e780c2/1735-1
00:11:24.422 --> 00:11:24.929
in time.
14b11ab6-c146-47f8-8f14-702666e780c2/1771-0
00:11:24.929 --> 00:11:27.802
So now if you think about having all
those notes,
14b11ab6-c146-47f8-8f14-702666e780c2/1771-1
00:11:27.802 --> 00:11:32.399
having the information about that patient
and what their care journey has been,
14b11ab6-c146-47f8-8f14-702666e780c2/1771-2
00:11:32.399 --> 00:11:36.536
that will really tailor from a,
you know I think a lot of organizations
14b11ab6-c146-47f8-8f14-702666e780c2/1771-3
00:11:36.536 --> 00:11:39.409
are trying to get to a personalized
patient care.
14b11ab6-c146-47f8-8f14-702666e780c2/1779-0
00:11:40.939 --> 00:11:43.899
For you know, for each patient,
you know each patient.
14b11ab6-c146-47f8-8f14-702666e780c2/1783-0
00:11:44.419 --> 00:11:44.619
Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/1792-0
00:11:44.459 --> 00:11:48.219
It just gives more data at their
fingertips to to provide better care.
14b11ab6-c146-47f8-8f14-702666e780c2/1800-0
00:11:48.449 --> 00:11:50.474
You know,
I think at the at the end of the day too,
14b11ab6-c146-47f8-8f14-702666e780c2/1800-1
00:11:50.474 --> 00:11:51.409
and that's the feedback.
14b11ab6-c146-47f8-8f14-702666e780c2/1833-0
00:11:51.409 --> 00:11:55.902
I think that we've had from the providers
that have used this in seeing now that
14b11ab6-c146-47f8-8f14-702666e780c2/1833-1
00:11:55.902 --> 00:12:00.561
connectivity of the patient coming across
from a post acute care site showing up in
14b11ab6-c146-47f8-8f14-702666e780c2/1833-2
00:12:00.561 --> 00:12:03.612
their bedboard,
they know that it's a patient that has
14b11ab6-c146-47f8-8f14-702666e780c2/1833-3
00:12:03.612 --> 00:12:06.219
been seen at one of these facilities you
know.
14b11ab6-c146-47f8-8f14-702666e780c2/1856-0
00:12:06.219 --> 00:12:10.373
That we provide services to and they
could get instant access to those notes
14b11ab6-c146-47f8-8f14-702666e780c2/1856-1
00:12:10.373 --> 00:12:12.369
which didn't exist before, right? So.
14b11ab6-c146-47f8-8f14-702666e780c2/1865-0
00:12:11.859 --> 00:12:14.143
I'm one,
I think some of our listeners would be
14b11ab6-c146-47f8-8f14-702666e780c2/1865-1
00:12:14.143 --> 00:12:14.619
listening.
14b11ab6-c146-47f8-8f14-702666e780c2/1876-0
00:12:14.619 --> 00:12:18.100
I appreciate the provider feedback in a
provider perspective,
14b11ab6-c146-47f8-8f14-702666e780c2/1876-1
00:12:18.100 --> 00:12:20.459
but you're in the C-Suite over at Med one.
14b11ab6-c146-47f8-8f14-702666e780c2/1886-0
00:12:20.579 --> 00:12:23.219
What is it like when you're speaking with
the CEO?
14b11ab6-c146-47f8-8f14-702666e780c2/1892-0
00:12:23.219 --> 00:12:25.619
The CFO and the CEO and saying.
14b11ab6-c146-47f8-8f14-702666e780c2/1896-0
00:12:25.739 --> 00:12:26.299
Hey, we.
14b11ab6-c146-47f8-8f14-702666e780c2/1907-0
00:12:26.299 --> 00:12:29.939
I asked you for budget in order to help
build this one connect tool.
14b11ab6-c146-47f8-8f14-702666e780c2/1919-0
00:12:29.979 --> 00:12:34.019
Now we have it, and they're saying,
you know, what's the ROI?
14b11ab6-c146-47f8-8f14-702666e780c2/1923-0
00:12:34.019 --> 00:12:36.219
What are those conversations look like?
14b11ab6-c146-47f8-8f14-702666e780c2/1932-0
00:12:37.099 --> 00:12:39.939
Yeah. So another great question,
especially different.
14b11ab6-c146-47f8-8f14-702666e780c2/1941-0
00:12:39.939 --> 00:12:43.684
Wearing a different hat, you know, in,
in that conversation of things,
14b11ab6-c146-47f8-8f14-702666e780c2/1941-1
00:12:43.684 --> 00:12:44.739
anytime you develop.
14b11ab6-c146-47f8-8f14-702666e780c2/1967-0
00:12:46.099 --> 00:12:48.727
We originally said just to give you a
little background,
14b11ab6-c146-47f8-8f14-702666e780c2/1967-1
00:12:48.727 --> 00:12:52.139
Med one was actually founded by a doctor
and a software developer, right?
14b11ab6-c146-47f8-8f14-702666e780c2/1980-0
00:12:52.139 --> 00:12:56.196
So Med one had technology roots from the
very beginning 25 years ago as an
14b11ab6-c146-47f8-8f14-702666e780c2/1980-1
00:12:56.196 --> 00:12:56.899
organization.
14b11ab6-c146-47f8-8f14-702666e780c2/1983-0
00:12:57.799 --> 00:12:57.879
Mm.
14b11ab6-c146-47f8-8f14-702666e780c2/2003-0
00:12:58.699 --> 00:13:02.034
Part of that process I've been working
with the group for a little bit over 11
14b11ab6-c146-47f8-8f14-702666e780c2/2003-1
00:13:02.034 --> 00:13:04.145
years,
four years as their as their employed CIO,
14b11ab6-c146-47f8-8f14-702666e780c2/2003-2
00:13:04.145 --> 00:13:06.299
but have consulted with the group for a
long time.
14b11ab6-c146-47f8-8f14-702666e780c2/2043-0
00:13:06.609 --> 00:13:09.490
So they've always had a very innovative
approach,
14b11ab6-c146-47f8-8f14-702666e780c2/2043-1
00:13:09.490 --> 00:13:13.870
two things and sometimes you know it,
you put the hat on of they're they're
14b11ab6-c146-47f8-8f14-702666e780c2/2043-2
00:13:13.870 --> 00:13:18.537
looking since it's provider owned group,
they're looking at how do they make you
14b11ab6-c146-47f8-8f14-702666e780c2/2043-3
00:13:18.537 --> 00:13:21.188
know,
patient care better as well as provider
14b11ab6-c146-47f8-8f14-702666e780c2/2043-4
00:13:21.188 --> 00:13:22.629
life better, right. So a.
14b11ab6-c146-47f8-8f14-702666e780c2/2047-0
00:13:21.899 --> 00:13:22.099
Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/2068-0
00:13:22.619 --> 00:13:26.526
Lot of times you jump into those
different things of of how how you do
14b11ab6-c146-47f8-8f14-702666e780c2/2068-1
00:13:26.526 --> 00:13:30.983
that necessarily not looking at the ROI
of operationally what it takes to manage
14b11ab6-c146-47f8-8f14-702666e780c2/2068-2
00:13:30.983 --> 00:13:31.809
an application.
14b11ab6-c146-47f8-8f14-702666e780c2/2095-0
00:13:32.539 --> 00:13:35.903
So part of my goal was taking a look at
all the different things that we were
14b11ab6-c146-47f8-8f14-702666e780c2/2095-1
00:13:35.903 --> 00:13:38.447
doing as a group,
determining like putting a different hat
14b11ab6-c146-47f8-8f14-702666e780c2/2095-2
00:13:38.447 --> 00:13:40.259
on our, you know, are we a provider group?
14b11ab6-c146-47f8-8f14-702666e780c2/2110-0
00:13:40.259 --> 00:13:43.579
Are we a software company or are we both
right, you know,
14b11ab6-c146-47f8-8f14-702666e780c2/2110-1
00:13:43.579 --> 00:13:46.099
so that's a lens that we had to put on
one.
14b11ab6-c146-47f8-8f14-702666e780c2/2136-0
00:13:46.099 --> 00:13:50.430
Connect is one of those products.
As we went through our portfolio of like
14b11ab6-c146-47f8-8f14-702666e780c2/2136-1
00:13:50.430 --> 00:13:55.050
our tools is one that we saw really made
a difference not only again to patient
14b11ab6-c146-47f8-8f14-702666e780c2/2136-2
00:13:55.050 --> 00:13:55.859
care but also.
14b11ab6-c146-47f8-8f14-702666e780c2/2139-0
00:13:56.979 --> 00:13:57.859
Our providers.
14b11ab6-c146-47f8-8f14-702666e780c2/2142-0
00:13:59.539 --> 00:14:00.499
Happiness and workflow.
14b11ab6-c146-47f8-8f14-702666e780c2/2154-0
00:14:00.769 --> 00:14:03.175
Right.
You know of of having a tool at their at
14b11ab6-c146-47f8-8f14-702666e780c2/2154-1
00:14:03.175 --> 00:14:04.529
their fingertips like this.
14b11ab6-c146-47f8-8f14-702666e780c2/2161-0
00:14:06.019 --> 00:14:07.499
So the cell was easy, right?
14b11ab6-c146-47f8-8f14-702666e780c2/2171-0
00:14:07.499 --> 00:14:11.139
Because the providers kinda saw it as a
tool that helps them.
14b11ab6-c146-47f8-8f14-702666e780c2/2178-0
00:14:11.499 --> 00:14:13.659
The ROI of running your own application.
14b11ab6-c146-47f8-8f14-702666e780c2/2210-0
00:14:13.659 --> 00:14:16.432
You have your pros and cons and
challenges of,
14b11ab6-c146-47f8-8f14-702666e780c2/2210-1
00:14:16.432 --> 00:14:21.153
I think the biggest thing is you know,
we're not necessarily a software company
14b11ab6-c146-47f8-8f14-702666e780c2/2210-2
00:14:21.153 --> 00:14:23.926
today,
but how do we maintain this application
14b11ab6-c146-47f8-8f14-702666e780c2/2210-3
00:14:23.926 --> 00:14:25.579
and keep it relevant, right?
14b11ab6-c146-47f8-8f14-702666e780c2/2221-0
00:14:25.579 --> 00:14:28.210
You know,
so as new technologies are coming out,
14b11ab6-c146-47f8-8f14-702666e780c2/2213-0
00:14:25.779 --> 00:14:25.979
Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/2221-1
00:14:28.210 --> 00:14:29.499
of course AI is Gen. AI.
14b11ab6-c146-47f8-8f14-702666e780c2/2269-0
00:14:29.929 --> 00:14:32.539
All that's been thrown around now,
of course,
14b11ab6-c146-47f8-8f14-702666e780c2/2269-1
00:14:32.539 --> 00:14:37.193
every day we're hearing about it and how
do we make sure that if we leverage this
14b11ab6-c146-47f8-8f14-702666e780c2/2269-2
00:14:37.193 --> 00:14:40.598
tool effectively,
how do we make sure that we're continuing
14b11ab6-c146-47f8-8f14-702666e780c2/2269-3
00:14:40.598 --> 00:14:45.308
to improve it and making it relevant that
something else just doesn't leapfrog it,
14b11ab6-c146-47f8-8f14-702666e780c2/2269-4
00:14:45.308 --> 00:14:45.649
right?
14b11ab6-c146-47f8-8f14-702666e780c2/2272-0
00:14:45.649 --> 00:14:46.809
And and leave it.
14b11ab6-c146-47f8-8f14-702666e780c2/2288-0
00:14:48.339 --> 00:14:51.327
Antiquated.
So everything from how do we integrate
14b11ab6-c146-47f8-8f14-702666e780c2/2288-1
00:14:51.327 --> 00:14:54.139
ambient listening tools into our
documentation?
14b11ab6-c146-47f8-8f14-702666e780c2/2301-0
00:14:54.259 --> 00:14:58.036
Because documentation burnout is one of
the biggest things that providers of
14b11ab6-c146-47f8-8f14-702666e780c2/2301-1
00:14:58.036 --> 00:14:59.459
course are are talking about.
14b11ab6-c146-47f8-8f14-702666e780c2/2334-0
00:14:59.929 --> 00:15:03.012
You know today,
so we have to continually look at what
14b11ab6-c146-47f8-8f14-702666e780c2/2334-1
00:15:03.012 --> 00:15:06.545
tools are out there,
what makes sense for us to develop on our
14b11ab6-c146-47f8-8f14-702666e780c2/2334-2
00:15:06.545 --> 00:15:10.974
own right and build it ourselves versus
partnering with somebody where there's
14b11ab6-c146-47f8-8f14-702666e780c2/2334-3
00:15:10.974 --> 00:15:14.899
products that we can plug into it to make
our product even more. Rob.
14b11ab6-c146-47f8-8f14-702666e780c2/2362-0
00:15:15.409 --> 00:15:19.522
With it so challenging,
costs scalability with it staffing you
14b11ab6-c146-47f8-8f14-702666e780c2/2362-1
00:15:19.522 --> 00:15:24.877
know and expertise maintaining levels of
expertise to be able to continue to grow
14b11ab6-c146-47f8-8f14-702666e780c2/2362-2
00:15:24.877 --> 00:15:27.489
it again and maintain relevance with it.
14b11ab6-c146-47f8-8f14-702666e780c2/2386-0
00:15:27.569 --> 00:15:31.944
Those are all challenges that we have to
be able to take forward to our leadership
14b11ab6-c146-47f8-8f14-702666e780c2/2386-1
00:15:31.944 --> 00:15:35.529
team and our board in explaining here is
our spend for one connect.
14b11ab6-c146-47f8-8f14-702666e780c2/2394-0
00:15:35.809 --> 00:15:37.449
What do we where do we want to take one?
14b11ab6-c146-47f8-8f14-702666e780c2/2398-0
00:15:37.449 --> 00:15:38.369
Connect, you know, is one.
14b11ab6-c146-47f8-8f14-702666e780c2/2401-0
00:15:38.369 --> 00:15:39.729
Connect a Med one tool.
14b11ab6-c146-47f8-8f14-702666e780c2/2421-0
00:15:39.809 --> 00:15:42.343
Is it something we offer?
Is software as a service,
14b11ab6-c146-47f8-8f14-702666e780c2/2421-1
00:15:42.343 --> 00:15:45.609
you know to other provider groups to
leverage a tool such as this?
14b11ab6-c146-47f8-8f14-702666e780c2/2429-0
00:15:45.649 --> 00:15:48.609
Those are all questions that we're having
at the leadership level all the time.
14b11ab6-c146-47f8-8f14-702666e780c2/2436-0
00:15:50.459 --> 00:15:52.939
I love that one.
14b11ab6-c146-47f8-8f14-702666e780c2/2450-0
00:15:52.939 --> 00:15:56.373
Connect is not just an acute care setting
tool,
14b11ab6-c146-47f8-8f14-702666e780c2/2450-1
00:15:56.373 --> 00:16:00.379
but also but it connects acute care to
post acute care.
14b11ab6-c146-47f8-8f14-702666e780c2/2477-0
00:16:00.419 --> 00:16:05.319
I wonder what data source challenges you
found in a post acute care setting that
14b11ab6-c146-47f8-8f14-702666e780c2/2477-1
00:16:05.319 --> 00:16:08.163
hasn't necessarily been an issue in
hospitals,
14b11ab6-c146-47f8-8f14-702666e780c2/2477-2
00:16:08.163 --> 00:16:12.459
or what is unique about providing care in
the post acute care setting?
14b11ab6-c146-47f8-8f14-702666e780c2/2488-0
00:16:13.699 --> 00:16:15.979
I think it, yeah.
14b11ab6-c146-47f8-8f14-702666e780c2/2489-0
00:16:13.909 --> 00:16:15.869
From a data perspective, not a care.
14b11ab6-c146-47f8-8f14-702666e780c2/2526-0
00:16:15.979 --> 00:16:20.979
So for my so for my data perspective,
as I said, these are all disparate Ehrs.
14b11ab6-c146-47f8-8f14-702666e780c2/2526-1
00:16:20.979 --> 00:16:24.649
Now. Fortunately,
the majority of the sites that we're at
14b11ab6-c146-47f8-8f14-702666e780c2/2526-2
00:16:24.649 --> 00:16:29.839
have one or two of those two big players
that we've talked about that are in that
14b11ab6-c146-47f8-8f14-702666e780c2/2526-3
00:16:29.839 --> 00:16:30.219
space.
14b11ab6-c146-47f8-8f14-702666e780c2/2545-0
00:16:30.339 --> 00:16:34.807
So once you establish what those APIs
need to look like from a connectivity
14b11ab6-c146-47f8-8f14-702666e780c2/2545-1
00:16:34.807 --> 00:16:38.099
perspective,
it's easy to carry that over site to site.
14b11ab6-c146-47f8-8f14-702666e780c2/2555-0
00:16:38.099 --> 00:16:42.499
There might be some differentiators in
what systems they integrate with.
14b11ab6-c146-47f8-8f14-702666e780c2/2558-0
00:16:42.739 --> 00:16:42.939
Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/2571-0
00:16:43.489 --> 00:16:46.970
You know when you start getting into,
you know, E prescribing or whatever,
14b11ab6-c146-47f8-8f14-702666e780c2/2571-1
00:16:46.970 --> 00:16:47.249
right?
14b11ab6-c146-47f8-8f14-702666e780c2/2581-0
00:16:47.249 --> 00:16:51.009
You know that in in there of how do we
make sure again?
14b11ab6-c146-47f8-8f14-702666e780c2/2600-0
00:16:52.249 --> 00:16:56.509
From a data perspective,
what they're using at this facilities,
14b11ab6-c146-47f8-8f14-702666e780c2/2600-1
00:16:56.509 --> 00:17:00.169
we can pull,
pull across and making sure Data's clean,
14b11ab6-c146-47f8-8f14-702666e780c2/2600-2
00:17:00.169 --> 00:17:00.569
right.
14b11ab6-c146-47f8-8f14-702666e780c2/2615-0
00:17:00.569 --> 00:17:04.249
I mean, as we know, garbage in,
garbage out, you know, kind kind of thing.
14b11ab6-c146-47f8-8f14-702666e780c2/2655-0
00:17:04.249 --> 00:17:08.181
So we need to make sure that we're
receiving good data from from those Ehrs
14b11ab6-c146-47f8-8f14-702666e780c2/2655-1
00:17:08.181 --> 00:17:11.596
and then how is it pulled into our
systems, into patient records,
14b11ab6-c146-47f8-8f14-702666e780c2/2630-0
00:17:08.609 --> 00:17:08.809
Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/2655-2
00:17:11.596 --> 00:17:15.477
making sure it's the appropriate patient
information being pulled into the
14b11ab6-c146-47f8-8f14-702666e780c2/2655-3
00:17:15.477 --> 00:17:19.099
appropriate patient in one connect as
well. And those checks and Bal?
14b11ab6-c146-47f8-8f14-702666e780c2/2661-0
00:17:19.689 --> 00:17:19.889
Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/2662-0
00:17:19.939 --> 00:17:20.899
Just from, you know, a safety.
14b11ab6-c146-47f8-8f14-702666e780c2/2668-0
00:17:22.249 --> 00:17:23.209
You know, perspective.
14b11ab6-c146-47f8-8f14-702666e780c2/2672-0
00:17:23.209 --> 00:17:26.329
So I would say it's challenging because.
14b11ab6-c146-47f8-8f14-702666e780c2/2685-0
00:17:27.739 --> 00:17:30.659
As they change, those Ehrs change as well.
14b11ab6-c146-47f8-8f14-702666e780c2/2719-0
00:17:31.259 --> 00:17:34.533
And those APIs may change.
We could see things that break right
14b11ab6-c146-47f8-8f14-702666e780c2/2719-1
00:17:34.533 --> 00:17:37.398
because we're dependent upon these third
party systems,
14b11ab6-c146-47f8-8f14-702666e780c2/2719-2
00:17:37.398 --> 00:17:40.979
we integrate it with faxin solutions and
other things as well, right?
14b11ab6-c146-47f8-8f14-702666e780c2/2738-0
00:17:40.979 --> 00:17:44.435
So as they as organizations change their
tools,
14b11ab6-c146-47f8-8f14-702666e780c2/2738-1
00:17:44.435 --> 00:17:47.891
we have to be prepared and watch for,
you know,
14b11ab6-c146-47f8-8f14-702666e780c2/2738-2
00:17:47.891 --> 00:17:50.699
is something not passing appropriately.
14b11ab6-c146-47f8-8f14-702666e780c2/2744-0
00:17:51.049 --> 00:17:52.569
Correctly? And how do we fix that?
14b11ab6-c146-47f8-8f14-702666e780c2/2784-0
00:17:53.299 --> 00:17:58.748
So it sounds like an integration engine
that could ensure clean data and and and
14b11ab6-c146-47f8-8f14-702666e780c2/2784-1
00:17:58.748 --> 00:18:03.995
keep up with the latest upgrades and
updates from Ehrs and and make sure that
14b11ab6-c146-47f8-8f14-702666e780c2/2784-2
00:18:03.995 --> 00:18:07.157
the API is the the latest and incorporate
Gen.
14b11ab6-c146-47f8-8f14-702666e780c2/2784-3
00:18:07.157 --> 00:18:11.059
AI and you know ambient listening that
that that kind of.
14b11ab6-c146-47f8-8f14-702666e780c2/2794-0
00:18:11.059 --> 00:18:13.219
Solution is something that would be
useful.
14b11ab6-c146-47f8-8f14-702666e780c2/2806-0
00:18:13.219 --> 00:18:17.539
What are you seeing in terms of
integration or an integration engine at
14b11ab6-c146-47f8-8f14-702666e780c2/2806-1
00:18:17.539 --> 00:18:18.619
your organization?
14b11ab6-c146-47f8-8f14-702666e780c2/2816-0
00:18:19.269 --> 00:18:22.069
And what were you looking for when you
selected that engine?
14b11ab6-c146-47f8-8f14-702666e780c2/2852-0
00:18:22.509 --> 00:18:26.977
Yeah. So, Jordan, that's a that's a,
that's a hot topic here at the moment for
14b11ab6-c146-47f8-8f14-702666e780c2/2852-1
00:18:26.977 --> 00:18:31.558
me from a technical perspective today,
we do not have an integrations engine per
14b11ab6-c146-47f8-8f14-702666e780c2/2852-2
00:18:31.558 --> 00:18:33.029
SE or an interface engine.
14b11ab6-c146-47f8-8f14-702666e780c2/2859-0
00:18:33.029 --> 00:18:37.589
We're doing direct AP is and leveraging
the AP is that those providers?
14b11ab6-c146-47f8-8f14-702666e780c2/2886-0
00:18:39.059 --> 00:18:43.207
Allow us to leverage, right,
which could cause some challenges of how
14b11ab6-c146-47f8-8f14-702666e780c2/2886-1
00:18:43.207 --> 00:18:48.008
those AP is are written or and we take
some things out of our control. You know,
14b11ab6-c146-47f8-8f14-702666e780c2/2886-2
00:18:48.008 --> 00:18:48.779
a little bit.
14b11ab6-c146-47f8-8f14-702666e780c2/2889-0
00:18:48.899 --> 00:18:51.459
So we're currently heavily investigating.
14b11ab6-c146-47f8-8f14-702666e780c2/2920-0
00:18:52.209 --> 00:18:55.112
You know this,
this this year as we want to integrate
14b11ab6-c146-47f8-8f14-702666e780c2/2920-1
00:18:55.112 --> 00:18:59.522
with these other tools as as well and we
as we add more sites and more facilities
14b11ab6-c146-47f8-8f14-702666e780c2/2920-2
00:18:59.522 --> 00:19:03.878
and more service lines and potentially
you know integrating with other Ehrs that
14b11ab6-c146-47f8-8f14-702666e780c2/2920-3
00:19:03.878 --> 00:19:06.459
we don't integrate with today,
we find that it.
14b11ab6-c146-47f8-8f14-702666e780c2/2946-0
00:19:06.459 --> 00:19:11.322
Going to be very important for us to have
some sort of integrations layer,
14b11ab6-c146-47f8-8f14-702666e780c2/2946-1
00:19:11.322 --> 00:19:15.603
engine interface engine where we can use
that as the traffic cop,
14b11ab6-c146-47f8-8f14-702666e780c2/2946-2
00:19:15.603 --> 00:19:17.289
right between one connect.
14b11ab6-c146-47f8-8f14-702666e780c2/2955-0
00:19:17.979 --> 00:19:21.425
And all those, you know,
disparate systems that we're integrating
14b11ab6-c146-47f8-8f14-702666e780c2/2955-1
00:19:21.425 --> 00:19:21.739
a web.
14b11ab6-c146-47f8-8f14-702666e780c2/2972-0
00:19:22.129 --> 00:19:26.569
I don't think just the direct AP is that
we have today is scalable, right?
14b11ab6-c146-47f8-8f14-702666e780c2/2974-0
00:19:26.399 --> 00:19:26.599
Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/3010-0
00:19:26.569 --> 00:19:29.364
You know,
in the model of what we have one connect
14b11ab6-c146-47f8-8f14-702666e780c2/3010-1
00:19:29.364 --> 00:19:32.982
we have to add that layer that
integrations engine layer into our
14b11ab6-c146-47f8-8f14-702666e780c2/3010-2
00:19:32.982 --> 00:19:37.148
organization to to be more effective.
I think with it and managing the data
14b11ab6-c146-47f8-8f14-702666e780c2/3010-3
00:19:37.148 --> 00:19:40.985
flows and you know all those
notifications and alerts and things like
14b11ab6-c146-47f8-8f14-702666e780c2/3010-4
00:19:40.985 --> 00:19:41.259
that.
14b11ab6-c146-47f8-8f14-702666e780c2/3023-0
00:19:41.259 --> 00:19:45.728
That come along with it and having better
visibility in the data flow side of
14b11ab6-c146-47f8-8f14-702666e780c2/3023-1
00:19:45.728 --> 00:19:46.129
things.
14b11ab6-c146-47f8-8f14-702666e780c2/3033-0
00:19:46.939 --> 00:19:51.659
We're gonna need to invest and and put
that that technology is part of our stack.
14b11ab6-c146-47f8-8f14-702666e780c2/3069-0
00:19:52.519 --> 00:19:54.942
Got it.
And is that something that you would be
14b11ab6-c146-47f8-8f14-702666e780c2/3069-1
00:19:54.942 --> 00:19:58.678
interested in hosting and managing
yourself since you're so, do you know,
14b11ab6-c146-47f8-8f14-702666e780c2/3069-2
00:19:58.678 --> 00:20:02.717
hands on shop or is that something that
more you'd be looking to get out of the
14b11ab6-c146-47f8-8f14-702666e780c2/3069-3
00:20:02.717 --> 00:20:05.999
data center management piece and have
someone else manage it in?
14b11ab6-c146-47f8-8f14-702666e780c2/3072-0
00:20:06.109 --> 00:20:08.389
Azure or some other cloud environment.
14b11ab6-c146-47f8-8f14-702666e780c2/3080-0
00:20:08.429 --> 00:20:10.829
Yeah. Initially I would see that.
14b11ab6-c146-47f8-8f14-702666e780c2/3101-0
00:20:10.829 --> 00:20:14.829
I would look to a partner you know for
that somebody that has I like to call my
14b11ab6-c146-47f8-8f14-702666e780c2/3101-1
00:20:14.829 --> 00:20:17.029
it we run a pretty lean it for for Med
one.
14b11ab6-c146-47f8-8f14-702666e780c2/3142-0
00:20:17.029 --> 00:20:20.611
I like to call our internal it
specialized it and then we leverage
14b11ab6-c146-47f8-8f14-702666e780c2/3142-1
00:20:20.611 --> 00:20:24.728
service partners and things like that
where it makes sense for us for either
14b11ab6-c146-47f8-8f14-702666e780c2/3142-2
00:20:24.728 --> 00:20:28.310
tool, stack or expertise.
I would say definitely initially that we
14b11ab6-c146-47f8-8f14-702666e780c2/3142-3
00:20:28.310 --> 00:20:31.679
would be looking to you know a partner
that somebody has that.
14b11ab6-c146-47f8-8f14-702666e780c2/3159-0
00:20:31.679 --> 00:20:36.104
Level of expertise to manage that for us
as you scale of course and as your
14b11ab6-c146-47f8-8f14-702666e780c2/3149-0
00:20:33.119 --> 00:20:33.319
Mm hmm.
14b11ab6-c146-47f8-8f14-702666e780c2/3159-1
00:20:36.104 --> 00:20:37.909
internal team grows and change.
14b11ab6-c146-47f8-8f14-702666e780c2/3191-0
00:20:38.509 --> 00:20:42.628
Changes you can potentially bring some of
those things more in house with
14b11ab6-c146-47f8-8f14-702666e780c2/3191-1
00:20:42.628 --> 00:20:46.303
management side of things.
I would always look for more of a SaaS
14b11ab6-c146-47f8-8f14-702666e780c2/3191-2
00:20:46.303 --> 00:20:49.309
based type offering from a tech stack
side of things.
14b11ab6-c146-47f8-8f14-702666e780c2/3227-0
00:20:49.309 --> 00:20:54.546
As I said, we're 100% in the cloud today,
which is unique from a healthcare
14b11ab6-c146-47f8-8f14-702666e780c2/3206-0
00:20:52.789 --> 00:20:53.269
Is it?
14b11ab6-c146-47f8-8f14-702666e780c2/3227-1
00:20:54.546 --> 00:20:57.786
organization, but we saw how it can,
you know,
14b11ab6-c146-47f8-8f14-702666e780c2/3227-2
00:20:57.786 --> 00:21:01.025
benefit us from managing our resources,
again,
14b11ab6-c146-47f8-8f14-702666e780c2/3227-3
00:21:01.025 --> 00:21:05.229
appropriately what we're focusing on from
an IT perspective.
14b11ab6-c146-47f8-8f14-702666e780c2/3237-0
00:21:05.959 --> 00:21:08.439
And then allowing us to grow the way that
we have.
14b11ab6-c146-47f8-8f14-702666e780c2/3249-0
00:21:08.949 --> 00:21:12.600
Is leveraging those those different kind
of software as a service type
14b11ab6-c146-47f8-8f14-702666e780c2/3249-1
00:21:12.600 --> 00:21:13.269
partnerships?
14b11ab6-c146-47f8-8f14-702666e780c2/3259-0
00:21:13.709 --> 00:21:15.863
So Brian,
we are approaching the end of this
14b11ab6-c146-47f8-8f14-702666e780c2/3259-1
00:21:15.863 --> 00:21:16.629
podcast episode.
14b11ab6-c146-47f8-8f14-702666e780c2/3292-0
00:21:16.629 --> 00:21:20.771
I'd like to ask you a final question.
If you if there was one thing that you
14b11ab6-c146-47f8-8f14-702666e780c2/3267-0
00:21:18.879 --> 00:21:19.039
OK.
14b11ab6-c146-47f8-8f14-702666e780c2/3292-1
00:21:20.771 --> 00:21:24.968
could change or one thing that you would
wish for or something that you would
14b11ab6-c146-47f8-8f14-702666e780c2/3292-2
00:21:24.968 --> 00:21:28.626
recommend that someone approaching a
similar problem in a different
14b11ab6-c146-47f8-8f14-702666e780c2/3292-3
00:21:28.626 --> 00:21:31.639
organization should consider,
what would that be? What?
14b11ab6-c146-47f8-8f14-702666e780c2/3313-0
00:21:31.639 --> 00:21:35.853
What one thing would are you looking to
accomplish that that if you had a magic
14b11ab6-c146-47f8-8f14-702666e780c2/3313-1
00:21:35.853 --> 00:21:38.066
wand,
you could wave it and and make that
14b11ab6-c146-47f8-8f14-702666e780c2/3313-2
00:21:38.066 --> 00:21:38.909
problem go away?
14b11ab6-c146-47f8-8f14-702666e780c2/3315-0
00:21:38.909 --> 00:21:39.589
What would that be?
14b11ab6-c146-47f8-8f14-702666e780c2/3321-0
00:21:40.759 --> 00:21:43.639
It would probably be as most.
14b11ab6-c146-47f8-8f14-702666e780c2/3328-0
00:21:45.039 --> 00:21:46.279
I that's a tough question, right?
14b11ab6-c146-47f8-8f14-702666e780c2/3350-0
00:21:46.279 --> 00:21:49.829
Because there's a lot of things that I'd
love to have, you know,
14b11ab6-c146-47f8-8f14-702666e780c2/3350-1
00:21:49.829 --> 00:21:53.599
but I think the biggest thing of if I
were to reapproach this again.
14b11ab6-c146-47f8-8f14-702666e780c2/3360-0
00:21:55.319 --> 00:21:58.319
Is making sure that you lay out the
blueprint of.
14b11ab6-c146-47f8-8f14-702666e780c2/3370-0
00:22:00.999 --> 00:22:03.319
What are you really trying to accomplish
right?
14b11ab6-c146-47f8-8f14-702666e780c2/3393-0
00:22:03.319 --> 00:22:06.668
You know, with with your tool as I,
as I said, there's a lot of players,
14b11ab6-c146-47f8-8f14-702666e780c2/3393-1
00:22:06.668 --> 00:22:09.879
a lot of startup companies that are
always coming out with different.
14b11ab6-c146-47f8-8f14-702666e780c2/3403-0
00:22:10.149 --> 00:22:12.509
Ways of doing things that invest very
heavily.
14b11ab6-c146-47f8-8f14-702666e780c2/3407-0
00:22:12.509 --> 00:22:13.989
That may be VC backed, right?
14b11ab6-c146-47f8-8f14-702666e780c2/3415-0
00:22:13.989 --> 00:22:16.589
You know or or dedicated software
companies?
14b11ab6-c146-47f8-8f14-702666e780c2/3449-0
00:22:18.119 --> 00:22:22.016
I think our product is unique because
it's again designed by providers for
14b11ab6-c146-47f8-8f14-702666e780c2/3449-1
00:22:22.016 --> 00:22:24.354
providers,
it's doing some things that other
14b11ab6-c146-47f8-8f14-702666e780c2/3449-2
00:22:24.354 --> 00:22:28.355
products are not doing today in the
market where it's bridging some of that,
14b11ab6-c146-47f8-8f14-702666e780c2/3449-3
00:22:28.355 --> 00:22:29.239
some of that gap.
14b11ab6-c146-47f8-8f14-702666e780c2/3455-0
00:22:30.919 --> 00:22:31.719
There. But how do we?
14b11ab6-c146-47f8-8f14-702666e780c2/3460-0
00:22:31.759 --> 00:22:33.679
How do we take this to the next level?
14b11ab6-c146-47f8-8f14-702666e780c2/3471-0
00:22:33.719 --> 00:22:36.698
Right. You know, and and how do we,
you know,
14b11ab6-c146-47f8-8f14-702666e780c2/3471-1
00:22:36.698 --> 00:22:39.159
it's a differentiator for for Med one?
14b11ab6-c146-47f8-8f14-702666e780c2/3481-0
00:22:39.469 --> 00:22:43.909
You know which is, which is great,
but you know, how do we?
14b11ab6-c146-47f8-8f14-702666e780c2/3493-0
00:22:44.029 --> 00:22:48.549
How do we leverage this in make
healthcare better, more globally, right?
14b11ab6-c146-47f8-8f14-702666e780c2/3521-0
00:22:48.549 --> 00:22:52.149
Using a product like this and I think
those are things that as a group,
14b11ab6-c146-47f8-8f14-702666e780c2/3521-1
00:22:52.149 --> 00:22:55.999
how do how do we do that effective,
you know, how do we do that effectively,
14b11ab6-c146-47f8-8f14-702666e780c2/3521-2
00:22:55.999 --> 00:22:58.099
you know,
making sure that we're spending
14b11ab6-c146-47f8-8f14-702666e780c2/3521-3
00:22:58.099 --> 00:23:00.149
appropriately for the tool for ourselves.
14b11ab6-c146-47f8-8f14-702666e780c2/3530-0
00:23:00.149 --> 00:23:03.372
But as I said,
if we could have taken a step back and
14b11ab6-c146-47f8-8f14-702666e780c2/3530-1
00:23:03.372 --> 00:23:04.029
magic wand.
14b11ab6-c146-47f8-8f14-702666e780c2/3542-0
00:23:04.799 --> 00:23:09.199
Of what would have been that road map,
you know, or what is the road map to?
14b11ab6-c146-47f8-8f14-702666e780c2/3567-0
00:23:09.709 --> 00:23:12.639
To make this, you know,
more prevalent outside of even Med,
14b11ab6-c146-47f8-8f14-702666e780c2/3567-1
00:23:12.639 --> 00:23:15.521
you know Med one,
because we do feel that it's special and
14b11ab6-c146-47f8-8f14-702666e780c2/3567-2
00:23:15.521 --> 00:23:19.429
it is bridging the gap there and those
are the conversations that we're having.
14b11ab6-c146-47f8-8f14-702666e780c2/3591-0
00:23:19.429 --> 00:23:22.325
So again,
going back to the magic wand would be,
14b11ab6-c146-47f8-8f14-702666e780c2/3591-1
00:23:22.325 --> 00:23:25.931
how do I find a partner that can help us
navigate, you know,
14b11ab6-c146-47f8-8f14-702666e780c2/3591-2
00:23:25.931 --> 00:23:29.774
navigate some of those?
Some of those challenges to to take this
14b11ab6-c146-47f8-8f14-702666e780c2/3591-3
00:23:29.774 --> 00:23:31.429
where we think it should be?
14b11ab6-c146-47f8-8f14-702666e780c2/3604-0
00:23:31.559 --> 00:23:33.919
Well, Brian,
I really appreciate this interview.
14b11ab6-c146-47f8-8f14-702666e780c2/3648-0
00:23:33.919 --> 00:23:38.447
We've touched upon a number of topics
that have emerged from other episodes you
14b11ab6-c146-47f8-8f14-702666e780c2/3648-1
00:23:38.447 --> 00:23:42.296
just spoke about obliquely about the
commercialization of software,
14b11ab6-c146-47f8-8f14-702666e780c2/3648-2
00:23:42.296 --> 00:23:46.258
looking at a healthcare delivery
organization which across the United
14b11ab6-c146-47f8-8f14-702666e780c2/3648-3
00:23:46.258 --> 00:23:51.012
States, at least from an acute care side,
you're looking at margins often of one to
14b11ab6-c146-47f8-8f14-702666e780c2/3648-4
00:23:51.012 --> 00:23:51.239
two.
14b11ab6-c146-47f8-8f14-702666e780c2/3678-0
00:23:51.239 --> 00:23:54.649
Percent. But when you're, you know,
at Med one you say, look,
14b11ab6-c146-47f8-8f14-702666e780c2/3678-1
00:23:54.649 --> 00:23:58.774
we've developed their own software,
many healthcare organizations have and
14b11ab6-c146-47f8-8f14-702666e780c2/3678-2
00:23:58.774 --> 00:24:01.359
they're considering should we try to get
into.
14b11ab6-c146-47f8-8f14-702666e780c2/3708-0
00:24:01.469 --> 00:24:06.751
Ware business and manage and upgrade all
that and try to generate new revenue
14b11ab6-c146-47f8-8f14-702666e780c2/3708-1
00:24:06.751 --> 00:24:11.560
streams and sell it as a SaaS software as
a service product to similar
14b11ab6-c146-47f8-8f14-702666e780c2/3708-2
00:24:11.560 --> 00:24:14.269
organizations and provide value to them.
14b11ab6-c146-47f8-8f14-702666e780c2/3714-0
00:24:14.269 --> 00:24:16.749
Should we be 100% cloud?
14b11ab6-c146-47f8-8f14-702666e780c2/3731-0
00:24:16.789 --> 00:24:21.122
How should we manage populations that are
shifting among many different Ehr's and
14b11ab6-c146-47f8-8f14-702666e780c2/3731-1
00:24:21.122 --> 00:24:22.549
different settings of care?
14b11ab6-c146-47f8-8f14-702666e780c2/3741-0
00:24:22.549 --> 00:24:26.758
I think these are challenges that many
organizations across the United States
14b11ab6-c146-47f8-8f14-702666e780c2/3741-1
00:24:26.758 --> 00:24:28.269
are struggling with, and so.
14b11ab6-c146-47f8-8f14-702666e780c2/3751-0
00:24:28.999 --> 00:24:32.439
I think that what you're doing with one
connect is exciting.
14b11ab6-c146-47f8-8f14-702666e780c2/3769-0
00:24:33.109 --> 00:24:37.029
And I appreciate the opportunity that you
provided our listeners to hear more about
14b11ab6-c146-47f8-8f14-702666e780c2/3769-1
00:24:37.029 --> 00:24:38.149
it. So thank you, Brian.
14b11ab6-c146-47f8-8f14-702666e780c2/3771-0
00:24:38.469 --> 00:24:39.149
Now, thank you, Jordan.
14b11ab6-c146-47f8-8f14-702666e780c2/3794-0
00:24:39.639 --> 00:24:43.905
So for our listeners has been Brian Shea,
the Chief Information Officer of Med,
14b11ab6-c146-47f8-8f14-702666e780c2/3794-1
00:24:43.905 --> 00:24:46.039
One HealthCare Partners in Columbus. OH.
14b11ab6-c146-47f8-8f14-702666e780c2/3796-0
00:24:46.319 --> 00:24:48.199
Thank you for joining us today.
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