14b11ab6-c146-47f8-8f14-702666e780c2/28-0 00:00:03.229 --> 00:00:08.371 <v Jordan Cooper>Hey, the CIO of Med, one health partners, for those who aren't aware Med one</v>

14b11ab6-c146-47f8-8f14-702666e780c2/28-1 00:00:08.371 --> 00:00:10.709 <v Jordan Cooper>HealthPartners was founded in 2000.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/46-0 00:00:10.829 --> 00:00:15.179 <v Jordan Cooper>They are the largest physician practice, exclusively dedicated to hospital</v>

14b11ab6-c146-47f8-8f14-702666e780c2/46-1 00:00:15.179 --> 00:00:16.629 <v Jordan Cooper>medicine in central Ohio.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/52-0 00:00:17.099 --> 00:00:18.859 <v Jordan Cooper>Brian, thank you so much for joining us today.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/53-0 00:00:19.239 --> 00:00:19.799 <v Brian Shea>Thanks Jordan.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/55-0 00:00:19.829 --> 00:00:20.469 <v Brian Shea>Thanks for having me.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/91-0 00:00:21.209 --> 00:00:25.762 <v Jordan Cooper>So today we're going to talk about connectivity of care between acute and</v>

14b11ab6-c146-47f8-8f14-702666e780c2/91-1 00:00:25.762 --> 00:00:30.991 <v Jordan Cooper>post acute care with the one Connect tool. I'd like to just ask if you could give us</v>

14b11ab6-c146-47f8-8f14-702666e780c2/91-2 00:00:30.991 --> 00:00:34.929 <v Jordan Cooper>some background on what one connect is and we'll go from there.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/98-0 00:00:35.969 --> 00:00:37.489 <v Brian Shea>Sure, one connect.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/139-0 00:00:37.489 --> 00:00:42.101 <v Brian Shea>Actually we created one connect because there was kind of what we saw a gap in</v>

14b11ab6-c146-47f8-8f14-702666e780c2/139-1 00:00:42.101 --> 00:00:46.538 <v Brian Shea>the the space in the post acute care side of things especially with our our</v>

14b11ab6-c146-47f8-8f14-702666e780c2/139-2 00:00:46.538 --> 00:00:49.515 <v Brian Shea>interaction with those post acute care facilities.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/139-3 00:00:49.515 --> 00:00:53.369 <v Brian Shea>So traditionally in post acute care sites, they have EHR such as.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/149-0 00:00:53.369 --> 00:00:55.729 <v Brian Shea>Point click care or matrix care I think.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/170-0 00:00:55.729 --> 00:00:59.587 <v Brian Shea>Point click care kind of being the predominant one that's in those</v>

14b11ab6-c146-47f8-8f14-702666e780c2/160-0 00:00:59.569 --> 00:00:59.769 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/170-1 00:00:59.587 --> 00:01:03.849 <v Brian Shea>facilities and as a practice that's providing providers or clinicians to.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/176-0 00:01:04.639 --> 00:01:06.119 <v Brian Shea>Have oversight at those facilities.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/188-0 00:01:06.829 --> 00:01:10.709 <v Brian Shea>We're talking about hundreds of diverse Emrs, right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/198-0 00:01:10.709 --> 00:01:15.429 <v Brian Shea>You know that that are at these facilities and to have a dedicated.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/225-0 00:01:16.879 --> 00:01:23.236 <v Brian Shea>Really linking together a census of our patients across all those diverse,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/225-1 00:01:23.236 --> 00:01:27.390 <v Brian Shea>you know, disparate I guess Ehrs was where there</v>

14b11ab6-c146-47f8-8f14-702666e780c2/225-2 00:01:27.390 --> 00:01:29.679 <v Brian Shea>was a gap that that we saw.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/245-0 00:01:29.799 --> 00:01:33.189 <v Brian Shea>So a couple years ago, we went on the mission to develop our own</v>

14b11ab6-c146-47f8-8f14-702666e780c2/245-1 00:01:33.189 --> 00:01:36.319 <v Brian Shea>tool in this in this space that was developed by providers.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/291-0 00:01:36.629 --> 00:01:42.471 <v Brian Shea>Or providers to create a workflow that allowed them to pull in the appropriate</v>

14b11ab6-c146-47f8-8f14-702666e780c2/291-1 00:01:42.471 --> 00:01:47.279 <v Brian Shea>patient information from all these disparate sites in real time.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/291-2 00:01:47.279 --> 00:01:51.346 <v Brian Shea>So as we know, a lot of these connect up to clinic and</v>

14b11ab6-c146-47f8-8f14-702666e780c2/291-3 00:01:51.346 --> 00:01:55.784 <v Brian Shea>other integration platforms or health, you know, exchanges.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/287-0 00:01:55.229 --> 00:01:55.429 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/291-4 00:01:55.784 --> 00:01:57.559 <v Brian Shea>This allowed us to have.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/310-0 00:01:57.669 --> 00:02:00.897 <v Brian Shea>A real time pulling of that information in a bidirectional,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/310-1 00:02:00.897 --> 00:02:03.749 <v Brian Shea>you know kind of feed with all those separate sites.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/338-0 00:02:04.149 --> 00:02:08.856 <v Brian Shea>Instead of having physicians log into all of these separate Ehrs as part of their</v>

14b11ab6-c146-47f8-8f14-702666e780c2/332-0 00:02:08.569 --> 00:02:09.289 <v Jordan Cooper>Right.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/338-1 00:02:08.856 --> 00:02:11.669 <v Brian Shea>workflow, it really kind of was an overlay tool.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/371-0 00:02:12.189 --> 00:02:17.387 <v Brian Shea>And that tool allowed us to really kind of bridge the gap between the acute care</v>

14b11ab6-c146-47f8-8f14-702666e780c2/371-1 00:02:17.387 --> 00:02:20.916 <v Brian Shea>we provide in our hospital sites as well as, you know,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/371-2 00:02:20.916 --> 00:02:24.189 <v Brian Shea>the access for the the post acute care facilities.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/404-0 00:02:24.529 --> 00:02:28.904 <v Jordan Cooper>So I'm interested in or. Our listeners are often interested in the</v>

14b11ab6-c146-47f8-8f14-702666e780c2/404-1 00:02:28.904 --> 00:02:31.646 <v Jordan Cooper>tech, like how you're technically able to</v>

14b11ab6-c146-47f8-8f14-702666e780c2/404-2 00:02:31.646 --> 00:02:36.609 <v Jordan Cooper>achieve this real time connectivity of information between disparate sites.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/408-0 00:02:36.609 --> 00:02:37.729 <v Jordan Cooper>Different ehrs.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/415-0 00:02:38.329 --> 00:02:41.689 <v Jordan Cooper>Do you have fire repositories and fire connectivity?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/422-0 00:02:41.689 --> 00:02:45.089 <v Jordan Cooper>How are you able to facilitate this real time data exchange?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/430-0 00:02:46.189 --> 00:02:48.149 <v Brian Shea>One HealthCare Partners is 100% in the cloud.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/471-0 00:02:48.149 --> 00:02:53.883 <v Brian Shea>We leverage the Microsoft Azure infrastructure is really the underlying</v>

14b11ab6-c146-47f8-8f14-702666e780c2/471-1 00:02:53.883 --> 00:02:59.936 <v Brian Shea>infrastructure for one connect and how we're doing the connectivity between</v>

14b11ab6-c146-47f8-8f14-702666e780c2/448-0 00:02:55.019 --> 00:02:55.099 <v Jordan Cooper>Mm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/471-2 00:02:59.936 --> 00:03:05.989 <v Brian Shea>these separate Emrs really is through AP is that they have available to us.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/469-0 00:03:05.499 --> 00:03:05.699 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/488-0 00:03:06.189 --> 00:03:09.865 <v Brian Shea>So we're leveraging those AP is to do the calls, pulling data,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/488-1 00:03:09.865 --> 00:03:13.309 <v Brian Shea>pushing data back and forth between between those systems.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/497-0 00:03:14.519 --> 00:03:16.119 <v Brian Shea>And that's how we're kinda pulling it together.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/516-0 00:03:16.309 --> 00:03:19.970 <v Brian Shea>Now when we get into the acute care space where I think where we have an issue,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/516-1 00:03:19.970 --> 00:03:21.709 <v Brian Shea>there's lots of Ehrs out there, right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/524-0 00:03:21.549 --> 00:03:22.149 <v Jordan Cooper>Right.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/549-0 00:03:21.789 --> 00:03:25.036 <v Brian Shea>And there's a lot of, you know, the big players, of course, you know,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/549-1 00:03:25.036 --> 00:03:27.912 <v Brian Shea>in the acute world, like being epic or in primary care being,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/549-2 00:03:27.912 --> 00:03:30.834 <v Brian Shea>you know, Athena potentially. But in the post acute care side,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/549-3 00:03:30.834 --> 00:03:33.989 <v Brian Shea>we talked about point click care and matrix care kind of being big.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/566-0 00:03:33.989 --> 00:03:36.079 <v Brian Shea>Players, but there's a lot of other ones that that</v>

14b11ab6-c146-47f8-8f14-702666e780c2/566-1 00:03:36.079 --> 00:03:38.949 <v Brian Shea>are there and there's a lot of them that allow that interoperability.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/580-0 00:03:38.989 --> 00:03:43.022 <v Brian Shea>But where we thought ours is unique, where we kind of provide is since we are</v>

14b11ab6-c146-47f8-8f14-702666e780c2/580-1 00:03:43.022 --> 00:03:45.349 <v Brian Shea>both in that acute care space, the hospital.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/586-0 00:03:46.239 --> 00:03:47.559 <v Brian Shea>Is as well as the post acute care.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/598-0 00:03:47.669 --> 00:03:50.702 <v Brian Shea>Care. And here in the future, in primary care,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/598-1 00:03:50.702 --> 00:03:53.349 <v Brian Shea>we can actually see patients information.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/645-0 00:03:54.999 --> 00:03:59.474 <v Brian Shea>When they're going into a hospital setting, we actually, if they were a Med,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/645-1 00:03:59.474 --> 00:04:04.123 <v Brian Shea>one patient and a Med one post acute care facility that we provide services to,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/645-2 00:04:04.123 --> 00:04:08.191 <v Brian Shea>it actually identifies those patients and we could see their history.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/645-3 00:04:08.191 --> 00:04:11.039 <v Brian Shea>Like I said in real time which today that doesn.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/653-0 00:04:11.039 --> 00:04:12.919 <v Brian Shea>Really happen in most in most systems.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/664-0 00:04:12.999 --> 00:04:16.777 <v Brian Shea>So the hospitals may not even know that those patients were seen in a posted</v>

14b11ab6-c146-47f8-8f14-702666e780c2/664-1 00:04:16.777 --> 00:04:17.759 <v Brian Shea>acute care facility.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/688-0 00:04:18.109 --> 00:04:23.142 <v Brian Shea>Or even why they're showing up in the ER. We actually have access to those notes</v>

14b11ab6-c146-47f8-8f14-702666e780c2/688-1 00:04:23.142 --> 00:04:27.429 <v Brian Shea>right away to see where they've kind of transitioned from from care.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/680-0 00:04:23.979 --> 00:04:24.179 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/712-0 00:04:27.429 --> 00:04:30.221 <v Brian Shea>And then if you think about into the primary care space,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/712-1 00:04:30.221 --> 00:04:33.993 <v Brian Shea>they have no idea that those patients a lot of times when they're coming in,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/712-2 00:04:33.993 --> 00:04:36.589 <v Brian Shea>maybe came from a post op kid care facility as well.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/734-0 00:04:36.589 --> 00:04:40.269 <v Brian Shea>So the way we're leveraging this tool is it kind of is that overlay,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/734-1 00:04:40.269 --> 00:04:42.775 <v Brian Shea>but it allows us to have that visibility into,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/734-2 00:04:42.775 --> 00:04:45.229 <v Brian Shea>you know both sides of the system especially.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/739-0 00:04:46.279 --> 00:04:47.479 <v Brian Shea>When they're met, one patient.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/763-0 00:04:48.469 --> 00:04:52.933 <v Jordan Cooper>I'd like to zoom out for a second to focus on the implications of having</v>

14b11ab6-c146-47f8-8f14-702666e780c2/763-1 00:04:52.933 --> 00:04:55.869 <v Jordan Cooper>visibility into both acute and post acute care.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/776-0 00:04:55.869 --> 00:05:00.589 <v Jordan Cooper>Many of Healthy data podcast guests and listeners tend to focus on acute care.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/784-0 00:05:00.589 --> 00:05:03.389 <v Jordan Cooper>That's also where a lot of the EHR market is focused.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/790-0 00:05:03.389 --> 00:05:06.509 <v Jordan Cooper>That's just where most of the business is in America.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/811-0 00:05:06.549 --> 00:05:12.799 <v Jordan Cooper>But many of the most acute care patients, the the highest need patients,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/811-1 00:05:12.799 --> 00:05:16.909 <v Jordan Cooper>are discharged into post acute care facilities.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/815-0 00:05:17.869 --> 00:05:18.469 <v Jordan Cooper>I'm interested.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/825-0 00:05:18.779 --> 00:05:21.379 <v Jordan Cooper>And how the extent to which Med?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/851-0 00:05:21.379 --> 00:05:27.104 <v Jordan Cooper>One is responsible for providing care to this population outside of the acute care</v>

14b11ab6-c146-47f8-8f14-702666e780c2/851-1 00:05:27.104 --> 00:05:31.933 <v Jordan Cooper>from a perspective of population, health is Med one at risk for these</v>

14b11ab6-c146-47f8-8f14-702666e780c2/851-2 00:05:31.933 --> 00:05:32.899 <v Jordan Cooper>patient lives?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/857-0 00:05:32.899 --> 00:05:36.499 <v Jordan Cooper>Is there a value based payment system or their ecq?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/882-0 00:05:38.189 --> 00:05:42.739 <v Jordan Cooper>Quality measures that Med one is being held accountable for by payers or by</v>

14b11ab6-c146-47f8-8f14-702666e780c2/882-1 00:05:42.739 --> 00:05:46.511 <v Jordan Cooper>third party rating agencies. I guess what is the financial and</v>

14b11ab6-c146-47f8-8f14-702666e780c2/882-2 00:05:46.511 --> 00:05:47.709 <v Jordan Cooper>clinical motivation?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/904-0 00:05:48.299 --> 00:05:52.782 <v Jordan Cooper>For Med one to want to track these patients across multiple settings of care,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/904-1 00:05:52.782 --> 00:05:56.174 <v Jordan Cooper>number one and two, what are the benefits now that you are</v>

14b11ab6-c146-47f8-8f14-702666e780c2/904-2 00:05:56.174 --> 00:05:56.979 <v Jordan Cooper>able to do so?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/919-0 00:05:58.029 --> 00:06:02.110 <v Brian Shea>Our mission is we want to make you know healthcare better right at the end of the</v>

14b11ab6-c146-47f8-8f14-702666e780c2/917-0 00:06:01.079 --> 00:06:01.279 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/919-1 00:06:02.110 --> 00:06:02.309 <v Brian Shea>day.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/954-0 00:06:02.309 --> 00:06:05.926 <v Brian Shea>So there's not only the clinical aspect of doing this, but,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/954-1 00:06:05.926 --> 00:06:09.303 <v Brian Shea>but also from the operational aspect of it. We are Med.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/954-2 00:06:09.303 --> 00:06:13.041 <v Brian Shea>One is part of an ACO for the post acute care side of things.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/954-3 00:06:13.041 --> 00:06:16.719 <v Brian Shea>So value based care we are part of that and I don't want to.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/972-0 00:06:16.719 --> 00:06:19.336 <v Brian Shea>Speak out of my terms of expertise, you know,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/972-1 00:06:19.336 --> 00:06:23.149 <v Brian Shea>necessarily through through all of this, but since we are part of.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/969-0 00:06:21.019 --> 00:06:21.219 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/983-0 00:06:24.559 --> 00:06:27.719 <v Brian Shea>A NACO we, we have certain things of course.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1023-0 00:06:28.149 --> 00:06:32.767 <v Brian Shea>That we have to report upon, you know, from a quality perspective around those</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1023-1 00:06:32.767 --> 00:06:36.801 <v Brian Shea>patients that are attributed patients you know for you know for U.S.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1007-0 00:06:36.459 --> 00:06:36.659 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1023-2 00:06:36.801 --> 00:06:41.362 <v Brian Shea>hospitals on the acute care side of course they want to you know they want to</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1023-3 00:06:41.362 --> 00:06:44.519 <v Brian Shea>keep their readmissions down of patients, right, you.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1044-0 00:06:44.519 --> 00:06:48.471 <v Brian Shea>Know patients that may be discharged from a hospital site and they're going to post</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1044-1 00:06:48.471 --> 00:06:48.989 <v Brian Shea>acute care.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1066-0 00:06:48.989 --> 00:06:53.674 <v Brian Shea>They lose visibility of those and we're able to now bridge that gap and see the</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1066-1 00:06:53.674 --> 00:06:57.189 <v Brian Shea>patients that may be coming back in or getting re-admitted.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1098-0 00:06:57.309 --> 00:07:00.459 <v Brian Shea>To a hospital and we have had our fingertips. You know,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1098-1 00:07:00.459 --> 00:07:03.665 <v Brian Shea>if they were again a Med one facility of what? You know,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1098-2 00:07:03.665 --> 00:07:08.052 <v Brian Shea>all those notes and information about those about those patients in real time</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1098-3 00:07:08.052 --> 00:07:12.159 <v Brian Shea>to be able to provide the the appropriate care, you know levels of care.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1103-0 00:07:12.159 --> 00:07:13.389 <v Brian Shea>There so.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1133-0 00:07:13.429 --> 00:07:16.652 <v Brian Shea>So yes, we are part of a value based care on the</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1133-1 00:07:16.652 --> 00:07:20.599 <v Brian Shea>post acute care side. Our hospitals you have certain things</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1133-2 00:07:20.599 --> 00:07:24.875 <v Brian Shea>that that they are also trying to accomplish both clinically and</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1133-3 00:07:24.875 --> 00:07:27.309 <v Brian Shea>operationally and Med one is able to.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1142-0 00:07:27.549 --> 00:07:31.309 <v Brian Shea>As a service provider in both of those spaces, kind of the bridge that gap.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1149-0 00:07:31.879 --> 00:07:35.359 <v Jordan Cooper>So how does one connect?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1176-0 00:07:35.359 --> 00:07:38.316 <v Jordan Cooper>I like for, I think a lot of times our listeners</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1176-1 00:07:38.316 --> 00:07:42.722 <v Jordan Cooper>appreciate hearing anecdotes of particular patients and how they've been</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1176-2 00:07:42.722 --> 00:07:45.559 <v Jordan Cooper>affected by this by by a certain intervention.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1207-0 00:07:45.639 --> 00:07:51.429 <v Jordan Cooper>So I think it'd be interesting if you could tell our listeners how one connect</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1207-1 00:07:51.429 --> 00:07:57.439 <v Jordan Cooper>assists populations that are at risk for being readmitted to acute care settings.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1212-0 00:07:58.189 --> 00:07:59.389 <v Jordan Cooper>How does one connect assist?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1214-0 00:08:01.069 --> 00:08:01.269 <v Jordan Cooper>Med one.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1227-0 00:08:01.379 --> 00:08:05.344 <v Jordan Cooper>On providers with managing that population and preventing that</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1227-1 00:08:05.344 --> 00:08:06.099 <v Jordan Cooper>readmission.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1232-0 00:08:07.659 --> 00:08:09.299 <v Brian Shea>Yeah, that's a good question.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1257-0 00:08:09.379 --> 00:08:12.767 <v Brian Shea>And again, you know, I'm not on the clinical operations you</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1257-1 00:08:12.767 --> 00:08:16.268 <v Brian Shea>know side of things, but some of the examples that we're able</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1257-2 00:08:16.268 --> 00:08:18.019 <v Brian Shea>to do is so we we have created.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1258-0 00:08:18.019 --> 00:08:18.819 <v Brian Shea>We're again.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1268-0 00:08:18.819 --> 00:08:21.259 <v Brian Shea>We brought things together as we created a patient.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1287-0 00:08:21.539 --> 00:08:24.559 <v Brian Shea>We have a bed, but what we call the bed board and the</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1287-1 00:08:24.559 --> 00:08:28.699 <v Brian Shea>bed board was originally developed for the acute hospital setting, right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1294-0 00:08:28.699 --> 00:08:31.699 <v Brian Shea>So that's where as Med one we're able to see the.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1306-0 00:08:32.479 --> 00:08:36.634 <v Brian Shea>The emissions and then those, you know, those patients that are getting admitted</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1306-1 00:08:36.634 --> 00:08:37.199 <v Brian Shea>to Med one.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1308-0 00:08:38.059 --> 00:08:38.259 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1325-0 00:08:39.389 --> 00:08:42.126 <v Brian Shea>It's basically a, you know, a board and those patients can be picked</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1325-1 00:08:42.126 --> 00:08:44.229 <v Brian Shea>up and we, you know, we can understand their status.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1369-0 00:08:44.229 --> 00:08:47.692 <v Brian Shea>So now that we've integrated those two with one connect,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1369-1 00:08:47.692 --> 00:08:52.554 <v Brian Shea>we've brought that solution over into the one Connect solution and that's where</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1369-2 00:08:52.554 --> 00:08:57.354 <v Brian Shea>when patients get admitted in the in a hospital setting or maybe in the Ed and</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1369-3 00:08:57.354 --> 00:09:00.879 <v Brian Shea>they're getting transferred over to Med 1S care, we inst.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1380-0 00:09:00.949 --> 00:09:04.909 <v Brian Shea>Get different badging and flags that show that this patient.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1390-0 00:09:05.639 --> 00:09:08.759 <v Brian Shea>Is an ACO patient or you know from our post acute care?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1401-0 00:09:09.149 --> 00:09:11.949 <v Brian Shea>Your site which then gives them that instant visibility.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1432-0 00:09:12.149 --> 00:09:15.930 <v Brian Shea>Visibility I guess of, hey, this is a Med one patient and then we</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1432-1 00:09:15.930 --> 00:09:19.825 <v Brian Shea>could go back, they could, they could see right there the notes and</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1432-2 00:09:19.825 --> 00:09:24.237 <v Brian Shea>the information that's coming across where maybe a patient is coming into an</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1432-3 00:09:24.237 --> 00:09:25.669 <v Brian Shea>Ed without this solution.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1438-0 00:09:25.709 --> 00:09:27.669 <v Brian Shea>They're they don't know why they're in the Ed.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1456-0 00:09:27.669 --> 00:09:30.446 <v Brian Shea>They don't know how they ended up, you know, maybe in the Ed,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1456-1 00:09:30.446 --> 00:09:34.029 <v Brian Shea>maybe from another post acute, you know, maybe from a post acute care facility.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1462-0 00:09:34.029 --> 00:09:35.469 <v Brian Shea>And they don't have any of that history.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1466-0 00:09:35.469 --> 00:09:36.789 <v Brian Shea>So you're starting over again.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1471-0 00:09:36.789 --> 00:09:38.189 <v Brian Shea>Unless they're in the EMR.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1480-0 00:09:38.389 --> 00:09:41.469 <v Brian Shea>Of that hospital setting, you know already.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1487-0 00:09:41.829 --> 00:09:45.589 <v Brian Shea>So this allows the patients that maybe are coming from one of those.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1521-0 00:09:46.669 --> 00:09:50.575 <v Brian Shea>Post acute care sites that in transit, they don't have all that necessarily</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1521-1 00:09:50.575 --> 00:09:53.197 <v Brian Shea>information, but as soon as they get to the Ed and</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1521-2 00:09:53.197 --> 00:09:56.692 <v Brian Shea>they show up on our board, we quickly see is that a patient that is</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1521-3 00:09:56.692 --> 00:09:59.519 <v Brian Shea>comes from one of those post acute care sites and has.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1529-0 00:09:59.519 --> 00:10:02.229 <v Brian Shea>That data real time, you know, at our hands.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1559-0 00:10:02.299 --> 00:10:05.644 <v Brian Shea>I don't know if that necessary answers your question completely,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1559-1 00:10:05.644 --> 00:10:08.371 <v Brian Shea>but you know as a from the technical side of things,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1559-2 00:10:08.371 --> 00:10:11.819 <v Brian Shea>that's kind of how I get appropriately. Bring that example across.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1596-0 00:10:12.379 --> 00:10:17.225 <v Jordan Cooper>Right. Do you have, I guess as you're able to provide enable</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1596-1 00:10:17.225 --> 00:10:23.343 <v Jordan Cooper>as data becomes more available to providers that previously was unavailable.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1596-2 00:10:23.343 --> 00:10:29.779 <v Jordan Cooper>Do you have any I guess how has that been impacting operations or clinical care?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1606-0 00:10:29.779 --> 00:10:34.619 <v Jordan Cooper>How has providing increased visibility into where the patient is?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1608-0 00:10:36.069 --> 00:10:36.149 <v Jordan Cooper>I.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1615-0 00:10:36.149 --> 00:10:41.789 <v Jordan Cooper>I guess what's been the biggest impact or what what?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1630-0 00:10:42.099 --> 00:10:46.107 <v Jordan Cooper>Has been some feedback you've heard from providers about having access to one</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1630-1 00:10:46.107 --> 00:10:48.419 <v Jordan Cooper>connect and how it has affected their lives.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1673-0 00:10:48.779 --> 00:10:51.370 <v Brian Shea>Sure. So that's a good question. And as I said,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1673-1 00:10:51.370 --> 00:10:55.744 <v Brian Shea>as we you know have now bridged that bed board from the acute care side into one</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1673-2 00:10:55.744 --> 00:10:59.253 <v Brian Shea>connect being one solution. The biggest feedback we get from our</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1673-3 00:10:59.253 --> 00:11:02.277 <v Brian Shea>providers is WOW, I have visibility into these patients</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1673-4 00:11:02.277 --> 00:11:02.979 <v Brian Shea>that I would.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1679-0 00:11:02.979 --> 00:11:04.499 <v Brian Shea>Not have otherwise right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1693-0 00:11:04.499 --> 00:11:09.739 <v Brian Shea>So they have a better holistic picture of the care spectrum for that patient, right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1696-0 00:11:09.739 --> 00:11:10.339 <v Brian Shea>You know, kind of what?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1720-0 00:11:10.339 --> 00:11:14.024 <v Brian Shea>Their journey has been that they may have not ever had right, you know,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1720-1 00:11:14.024 --> 00:11:17.965 <v Brian Shea>because when they come into a hospital, if they did not have that historical</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1720-2 00:11:17.965 --> 00:11:18.579 <v Brian Shea>information.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1735-0 00:11:19.169 --> 00:11:24.422 <v Brian Shea>They're just getting whatever is in that EMR at that acute facility at that moment</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1735-1 00:11:24.422 --> 00:11:24.929 <v Brian Shea>in time.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1771-0 00:11:24.929 --> 00:11:27.802 <v Brian Shea>So now if you think about having all those notes,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1771-1 00:11:27.802 --> 00:11:32.399 <v Brian Shea>having the information about that patient and what their care journey has been,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1771-2 00:11:32.399 --> 00:11:36.536 <v Brian Shea>that will really tailor from a, you know I think a lot of organizations</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1771-3 00:11:36.536 --> 00:11:39.409 <v Brian Shea>are trying to get to a personalized patient care.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1779-0 00:11:40.939 --> 00:11:43.899 <v Brian Shea>For you know, for each patient, you know each patient.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1783-0 00:11:44.419 --> 00:11:44.619 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1792-0 00:11:44.459 --> 00:11:48.219 <v Brian Shea>It just gives more data at their fingertips to to provide better care.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1800-0 00:11:48.449 --> 00:11:50.474 <v Brian Shea>You know, I think at the at the end of the day too,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1800-1 00:11:50.474 --> 00:11:51.409 <v Brian Shea>and that's the feedback.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1833-0 00:11:51.409 --> 00:11:55.902 <v Brian Shea>I think that we've had from the providers that have used this in seeing now that</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1833-1 00:11:55.902 --> 00:12:00.561 <v Brian Shea>connectivity of the patient coming across from a post acute care site showing up in</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1833-2 00:12:00.561 --> 00:12:03.612 <v Brian Shea>their bedboard, they know that it's a patient that has</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1833-3 00:12:03.612 --> 00:12:06.219 <v Brian Shea>been seen at one of these facilities you know.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1856-0 00:12:06.219 --> 00:12:10.373 <v Brian Shea>That we provide services to and they could get instant access to those notes</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1856-1 00:12:10.373 --> 00:12:12.369 <v Brian Shea>which didn't exist before, right? So.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1865-0 00:12:11.859 --> 00:12:14.143 <v Jordan Cooper>I'm one, I think some of our listeners would be</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1865-1 00:12:14.143 --> 00:12:14.619 <v Jordan Cooper>listening.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1876-0 00:12:14.619 --> 00:12:18.100 <v Jordan Cooper>I appreciate the provider feedback in a provider perspective,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1876-1 00:12:18.100 --> 00:12:20.459 <v Jordan Cooper>but you're in the C-Suite over at Med one.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1886-0 00:12:20.579 --> 00:12:23.219 <v Jordan Cooper>What is it like when you're speaking with the CEO?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1892-0 00:12:23.219 --> 00:12:25.619 <v Jordan Cooper>The CFO and the CEO and saying.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1896-0 00:12:25.739 --> 00:12:26.299 <v Jordan Cooper>Hey, we.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1907-0 00:12:26.299 --> 00:12:29.939 <v Jordan Cooper>I asked you for budget in order to help build this one connect tool.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1919-0 00:12:29.979 --> 00:12:34.019 <v Jordan Cooper>Now we have it, and they're saying, you know, what's the ROI?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1923-0 00:12:34.019 --> 00:12:36.219 <v Jordan Cooper>What are those conversations look like?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1932-0 00:12:37.099 --> 00:12:39.939 <v Brian Shea>Yeah. So another great question, especially different.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1941-0 00:12:39.939 --> 00:12:43.684 <v Brian Shea>Wearing a different hat, you know, in, in that conversation of things,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1941-1 00:12:43.684 --> 00:12:44.739 <v Brian Shea>anytime you develop.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1967-0 00:12:46.099 --> 00:12:48.727 <v Brian Shea>We originally said just to give you a little background,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1967-1 00:12:48.727 --> 00:12:52.139 <v Brian Shea>Med one was actually founded by a doctor and a software developer, right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1980-0 00:12:52.139 --> 00:12:56.196 <v Brian Shea>So Med one had technology roots from the very beginning 25 years ago as an</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1980-1 00:12:56.196 --> 00:12:56.899 <v Brian Shea>organization.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/1983-0 00:12:57.799 --> 00:12:57.879 <v Jordan Cooper>Mm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2003-0 00:12:58.699 --> 00:13:02.034 <v Brian Shea>Part of that process I've been working with the group for a little bit over 11</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2003-1 00:13:02.034 --> 00:13:04.145 <v Brian Shea>years, four years as their as their employed CIO,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2003-2 00:13:04.145 --> 00:13:06.299 <v Brian Shea>but have consulted with the group for a long time.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2043-0 00:13:06.609 --> 00:13:09.490 <v Brian Shea>So they've always had a very innovative approach,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2043-1 00:13:09.490 --> 00:13:13.870 <v Brian Shea>two things and sometimes you know it, you put the hat on of they're they're</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2043-2 00:13:13.870 --> 00:13:18.537 <v Brian Shea>looking since it's provider owned group, they're looking at how do they make you</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2043-3 00:13:18.537 --> 00:13:21.188 <v Brian Shea>know, patient care better as well as provider</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2043-4 00:13:21.188 --> 00:13:22.629 <v Brian Shea>life better, right. So a.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2047-0 00:13:21.899 --> 00:13:22.099 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2068-0 00:13:22.619 --> 00:13:26.526 <v Brian Shea>Lot of times you jump into those different things of of how how you do</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2068-1 00:13:26.526 --> 00:13:30.983 <v Brian Shea>that necessarily not looking at the ROI of operationally what it takes to manage</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2068-2 00:13:30.983 --> 00:13:31.809 <v Brian Shea>an application.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2095-0 00:13:32.539 --> 00:13:35.903 <v Brian Shea>So part of my goal was taking a look at all the different things that we were</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2095-1 00:13:35.903 --> 00:13:38.447 <v Brian Shea>doing as a group, determining like putting a different hat</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2095-2 00:13:38.447 --> 00:13:40.259 <v Brian Shea>on our, you know, are we a provider group?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2110-0 00:13:40.259 --> 00:13:43.579 <v Brian Shea>Are we a software company or are we both right, you know,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2110-1 00:13:43.579 --> 00:13:46.099 <v Brian Shea>so that's a lens that we had to put on one.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2136-0 00:13:46.099 --> 00:13:50.430 <v Brian Shea>Connect is one of those products. As we went through our portfolio of like</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2136-1 00:13:50.430 --> 00:13:55.050 <v Brian Shea>our tools is one that we saw really made a difference not only again to patient</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2136-2 00:13:55.050 --> 00:13:55.859 <v Brian Shea>care but also.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2139-0 00:13:56.979 --> 00:13:57.859 <v Brian Shea>Our providers.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2142-0 00:13:59.539 --> 00:14:00.499 <v Brian Shea>Happiness and workflow.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2154-0 00:14:00.769 --> 00:14:03.175 <v Brian Shea>Right. You know of of having a tool at their at</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2154-1 00:14:03.175 --> 00:14:04.529 <v Brian Shea>their fingertips like this.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2161-0 00:14:06.019 --> 00:14:07.499 <v Brian Shea>So the cell was easy, right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2171-0 00:14:07.499 --> 00:14:11.139 <v Brian Shea>Because the providers kinda saw it as a tool that helps them.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2178-0 00:14:11.499 --> 00:14:13.659 <v Brian Shea>The ROI of running your own application.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2210-0 00:14:13.659 --> 00:14:16.432 <v Brian Shea>You have your pros and cons and challenges of,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2210-1 00:14:16.432 --> 00:14:21.153 <v Brian Shea>I think the biggest thing is you know, we're not necessarily a software company</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2210-2 00:14:21.153 --> 00:14:23.926 <v Brian Shea>today, but how do we maintain this application</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2210-3 00:14:23.926 --> 00:14:25.579 <v Brian Shea>and keep it relevant, right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2221-0 00:14:25.579 --> 00:14:28.210 <v Brian Shea>You know, so as new technologies are coming out,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2213-0 00:14:25.779 --> 00:14:25.979 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2221-1 00:14:28.210 --> 00:14:29.499 <v Brian Shea>of course AI is Gen. AI.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2269-0 00:14:29.929 --> 00:14:32.539 <v Brian Shea>All that's been thrown around now, of course,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2269-1 00:14:32.539 --> 00:14:37.193 <v Brian Shea>every day we're hearing about it and how do we make sure that if we leverage this</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2269-2 00:14:37.193 --> 00:14:40.598 <v Brian Shea>tool effectively, how do we make sure that we're continuing</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2269-3 00:14:40.598 --> 00:14:45.308 <v Brian Shea>to improve it and making it relevant that something else just doesn't leapfrog it,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2269-4 00:14:45.308 --> 00:14:45.649 <v Brian Shea>right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2272-0 00:14:45.649 --> 00:14:46.809 <v Brian Shea>And and leave it.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2288-0 00:14:48.339 --> 00:14:51.327 <v Brian Shea>Antiquated. So everything from how do we integrate</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2288-1 00:14:51.327 --> 00:14:54.139 <v Brian Shea>ambient listening tools into our documentation?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2301-0 00:14:54.259 --> 00:14:58.036 <v Brian Shea>Because documentation burnout is one of the biggest things that providers of</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2301-1 00:14:58.036 --> 00:14:59.459 <v Brian Shea>course are are talking about.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2334-0 00:14:59.929 --> 00:15:03.012 <v Brian Shea>You know today, so we have to continually look at what</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2334-1 00:15:03.012 --> 00:15:06.545 <v Brian Shea>tools are out there, what makes sense for us to develop on our</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2334-2 00:15:06.545 --> 00:15:10.974 <v Brian Shea>own right and build it ourselves versus partnering with somebody where there's</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2334-3 00:15:10.974 --> 00:15:14.899 <v Brian Shea>products that we can plug into it to make our product even more. Rob.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2362-0 00:15:15.409 --> 00:15:19.522 <v Brian Shea>With it so challenging, costs scalability with it staffing you</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2362-1 00:15:19.522 --> 00:15:24.877 <v Brian Shea>know and expertise maintaining levels of expertise to be able to continue to grow</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2362-2 00:15:24.877 --> 00:15:27.489 <v Brian Shea>it again and maintain relevance with it.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2386-0 00:15:27.569 --> 00:15:31.944 <v Brian Shea>Those are all challenges that we have to be able to take forward to our leadership</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2386-1 00:15:31.944 --> 00:15:35.529 <v Brian Shea>team and our board in explaining here is our spend for one connect.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2394-0 00:15:35.809 --> 00:15:37.449 <v Brian Shea>What do we where do we want to take one?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2398-0 00:15:37.449 --> 00:15:38.369 <v Brian Shea>Connect, you know, is one.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2401-0 00:15:38.369 --> 00:15:39.729 <v Brian Shea>Connect a Med one tool.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2421-0 00:15:39.809 --> 00:15:42.343 <v Brian Shea>Is it something we offer? Is software as a service,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2421-1 00:15:42.343 --> 00:15:45.609 <v Brian Shea>you know to other provider groups to leverage a tool such as this?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2429-0 00:15:45.649 --> 00:15:48.609 <v Brian Shea>Those are all questions that we're having at the leadership level all the time.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2436-0 00:15:50.459 --> 00:15:52.939 <v Jordan Cooper>I love that one.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2450-0 00:15:52.939 --> 00:15:56.373 <v Jordan Cooper>Connect is not just an acute care setting tool,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2450-1 00:15:56.373 --> 00:16:00.379 <v Jordan Cooper>but also but it connects acute care to post acute care.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2477-0 00:16:00.419 --> 00:16:05.319 <v Jordan Cooper>I wonder what data source challenges you found in a post acute care setting that</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2477-1 00:16:05.319 --> 00:16:08.163 <v Jordan Cooper>hasn't necessarily been an issue in hospitals,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2477-2 00:16:08.163 --> 00:16:12.459 <v Jordan Cooper>or what is unique about providing care in the post acute care setting?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2488-0 00:16:13.699 --> 00:16:15.979 <v Brian Shea>I think it, yeah.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2489-0 00:16:13.909 --> 00:16:15.869 <v Jordan Cooper>From a data perspective, not a care.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2526-0 00:16:15.979 --> 00:16:20.979 <v Brian Shea>So for my so for my data perspective, as I said, these are all disparate Ehrs.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2526-1 00:16:20.979 --> 00:16:24.649 <v Brian Shea>Now. Fortunately, the majority of the sites that we're at</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2526-2 00:16:24.649 --> 00:16:29.839 <v Brian Shea>have one or two of those two big players that we've talked about that are in that</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2526-3 00:16:29.839 --> 00:16:30.219 <v Brian Shea>space.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2545-0 00:16:30.339 --> 00:16:34.807 <v Brian Shea>So once you establish what those APIs need to look like from a connectivity</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2545-1 00:16:34.807 --> 00:16:38.099 <v Brian Shea>perspective, it's easy to carry that over site to site.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2555-0 00:16:38.099 --> 00:16:42.499 <v Brian Shea>There might be some differentiators in what systems they integrate with.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2558-0 00:16:42.739 --> 00:16:42.939 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2571-0 00:16:43.489 --> 00:16:46.970 <v Brian Shea>You know when you start getting into, you know, E prescribing or whatever,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2571-1 00:16:46.970 --> 00:16:47.249 <v Brian Shea>right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2581-0 00:16:47.249 --> 00:16:51.009 <v Brian Shea>You know that in in there of how do we make sure again?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2600-0 00:16:52.249 --> 00:16:56.509 <v Brian Shea>From a data perspective, what they're using at this facilities,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2600-1 00:16:56.509 --> 00:17:00.169 <v Brian Shea>we can pull, pull across and making sure Data's clean,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2600-2 00:17:00.169 --> 00:17:00.569 <v Brian Shea>right.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2615-0 00:17:00.569 --> 00:17:04.249 <v Brian Shea>I mean, as we know, garbage in, garbage out, you know, kind kind of thing.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2655-0 00:17:04.249 --> 00:17:08.181 <v Brian Shea>So we need to make sure that we're receiving good data from from those Ehrs</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2655-1 00:17:08.181 --> 00:17:11.596 <v Brian Shea>and then how is it pulled into our systems, into patient records,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2630-0 00:17:08.609 --> 00:17:08.809 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2655-2 00:17:11.596 --> 00:17:15.477 <v Brian Shea>making sure it's the appropriate patient information being pulled into the</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2655-3 00:17:15.477 --> 00:17:19.099 <v Brian Shea>appropriate patient in one connect as well. And those checks and Bal?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2661-0 00:17:19.689 --> 00:17:19.889 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2662-0 00:17:19.939 --> 00:17:20.899 <v Brian Shea>Just from, you know, a safety.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2668-0 00:17:22.249 --> 00:17:23.209 <v Brian Shea>You know, perspective.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2672-0 00:17:23.209 --> 00:17:26.329 <v Brian Shea>So I would say it's challenging because.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2685-0 00:17:27.739 --> 00:17:30.659 <v Brian Shea>As they change, those Ehrs change as well.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2719-0 00:17:31.259 --> 00:17:34.533 <v Brian Shea>And those APIs may change. We could see things that break right</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2719-1 00:17:34.533 --> 00:17:37.398 <v Brian Shea>because we're dependent upon these third party systems,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2719-2 00:17:37.398 --> 00:17:40.979 <v Brian Shea>we integrate it with faxin solutions and other things as well, right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2738-0 00:17:40.979 --> 00:17:44.435 <v Brian Shea>So as they as organizations change their tools,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2738-1 00:17:44.435 --> 00:17:47.891 <v Brian Shea>we have to be prepared and watch for, you know,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2738-2 00:17:47.891 --> 00:17:50.699 <v Brian Shea>is something not passing appropriately.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2744-0 00:17:51.049 --> 00:17:52.569 <v Brian Shea>Correctly? And how do we fix that?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2784-0 00:17:53.299 --> 00:17:58.748 <v Jordan Cooper>So it sounds like an integration engine that could ensure clean data and and and</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2784-1 00:17:58.748 --> 00:18:03.995 <v Jordan Cooper>keep up with the latest upgrades and updates from Ehrs and and make sure that</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2784-2 00:18:03.995 --> 00:18:07.157 <v Jordan Cooper>the API is the the latest and incorporate Gen.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2784-3 00:18:07.157 --> 00:18:11.059 <v Jordan Cooper>AI and you know ambient listening that that that kind of.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2794-0 00:18:11.059 --> 00:18:13.219 <v Jordan Cooper>Solution is something that would be useful.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2806-0 00:18:13.219 --> 00:18:17.539 <v Jordan Cooper>What are you seeing in terms of integration or an integration engine at</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2806-1 00:18:17.539 --> 00:18:18.619 <v Jordan Cooper>your organization?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2816-0 00:18:19.269 --> 00:18:22.069 <v Jordan Cooper>And what were you looking for when you selected that engine?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2852-0 00:18:22.509 --> 00:18:26.977 <v Brian Shea>Yeah. So, Jordan, that's a that's a, that's a hot topic here at the moment for</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2852-1 00:18:26.977 --> 00:18:31.558 <v Brian Shea>me from a technical perspective today, we do not have an integrations engine per</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2852-2 00:18:31.558 --> 00:18:33.029 <v Brian Shea>SE or an interface engine.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2859-0 00:18:33.029 --> 00:18:37.589 <v Brian Shea>We're doing direct AP is and leveraging the AP is that those providers?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2886-0 00:18:39.059 --> 00:18:43.207 <v Brian Shea>Allow us to leverage, right, which could cause some challenges of how</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2886-1 00:18:43.207 --> 00:18:48.008 <v Brian Shea>those AP is are written or and we take some things out of our control. You know,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2886-2 00:18:48.008 --> 00:18:48.779 <v Brian Shea>a little bit.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2889-0 00:18:48.899 --> 00:18:51.459 <v Brian Shea>So we're currently heavily investigating.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2920-0 00:18:52.209 --> 00:18:55.112 <v Brian Shea>You know this, this this year as we want to integrate</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2920-1 00:18:55.112 --> 00:18:59.522 <v Brian Shea>with these other tools as as well and we as we add more sites and more facilities</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2920-2 00:18:59.522 --> 00:19:03.878 <v Brian Shea>and more service lines and potentially you know integrating with other Ehrs that</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2920-3 00:19:03.878 --> 00:19:06.459 <v Brian Shea>we don't integrate with today, we find that it.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2946-0 00:19:06.459 --> 00:19:11.322 <v Brian Shea>Going to be very important for us to have some sort of integrations layer,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2946-1 00:19:11.322 --> 00:19:15.603 <v Brian Shea>engine interface engine where we can use that as the traffic cop,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2946-2 00:19:15.603 --> 00:19:17.289 <v Brian Shea>right between one connect.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2955-0 00:19:17.979 --> 00:19:21.425 <v Brian Shea>And all those, you know, disparate systems that we're integrating</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2955-1 00:19:21.425 --> 00:19:21.739 <v Brian Shea>a web.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2972-0 00:19:22.129 --> 00:19:26.569 <v Brian Shea>I don't think just the direct AP is that we have today is scalable, right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/2974-0 00:19:26.399 --> 00:19:26.599 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3010-0 00:19:26.569 --> 00:19:29.364 <v Brian Shea>You know, in the model of what we have one connect</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3010-1 00:19:29.364 --> 00:19:32.982 <v Brian Shea>we have to add that layer that integrations engine layer into our</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3010-2 00:19:32.982 --> 00:19:37.148 <v Brian Shea>organization to to be more effective. I think with it and managing the data</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3010-3 00:19:37.148 --> 00:19:40.985 <v Brian Shea>flows and you know all those notifications and alerts and things like</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3010-4 00:19:40.985 --> 00:19:41.259 <v Brian Shea>that.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3023-0 00:19:41.259 --> 00:19:45.728 <v Brian Shea>That come along with it and having better visibility in the data flow side of</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3023-1 00:19:45.728 --> 00:19:46.129 <v Brian Shea>things.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3033-0 00:19:46.939 --> 00:19:51.659 <v Brian Shea>We're gonna need to invest and and put that that technology is part of our stack.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3069-0 00:19:52.519 --> 00:19:54.942 <v Jordan Cooper>Got it. And is that something that you would be</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3069-1 00:19:54.942 --> 00:19:58.678 <v Jordan Cooper>interested in hosting and managing yourself since you're so, do you know,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3069-2 00:19:58.678 --> 00:20:02.717 <v Jordan Cooper>hands on shop or is that something that more you'd be looking to get out of the</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3069-3 00:20:02.717 --> 00:20:05.999 <v Jordan Cooper>data center management piece and have someone else manage it in?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3072-0 00:20:06.109 --> 00:20:08.389 <v Jordan Cooper>Azure or some other cloud environment.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3080-0 00:20:08.429 --> 00:20:10.829 <v Brian Shea>Yeah. Initially I would see that.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3101-0 00:20:10.829 --> 00:20:14.829 <v Brian Shea>I would look to a partner you know for that somebody that has I like to call my</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3101-1 00:20:14.829 --> 00:20:17.029 <v Brian Shea>it we run a pretty lean it for for Med one.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3142-0 00:20:17.029 --> 00:20:20.611 <v Brian Shea>I like to call our internal it specialized it and then we leverage</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3142-1 00:20:20.611 --> 00:20:24.728 <v Brian Shea>service partners and things like that where it makes sense for us for either</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3142-2 00:20:24.728 --> 00:20:28.310 <v Brian Shea>tool, stack or expertise. I would say definitely initially that we</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3142-3 00:20:28.310 --> 00:20:31.679 <v Brian Shea>would be looking to you know a partner that somebody has that.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3159-0 00:20:31.679 --> 00:20:36.104 <v Brian Shea>Level of expertise to manage that for us as you scale of course and as your</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3149-0 00:20:33.119 --> 00:20:33.319 <v Jordan Cooper>Mm hmm.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3159-1 00:20:36.104 --> 00:20:37.909 <v Brian Shea>internal team grows and change.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3191-0 00:20:38.509 --> 00:20:42.628 <v Brian Shea>Changes you can potentially bring some of those things more in house with</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3191-1 00:20:42.628 --> 00:20:46.303 <v Brian Shea>management side of things. I would always look for more of a SaaS</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3191-2 00:20:46.303 --> 00:20:49.309 <v Brian Shea>based type offering from a tech stack side of things.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3227-0 00:20:49.309 --> 00:20:54.546 <v Brian Shea>As I said, we're 100% in the cloud today, which is unique from a healthcare</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3206-0 00:20:52.789 --> 00:20:53.269 <v Jordan Cooper>Is it?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3227-1 00:20:54.546 --> 00:20:57.786 <v Brian Shea>organization, but we saw how it can, you know,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3227-2 00:20:57.786 --> 00:21:01.025 <v Brian Shea>benefit us from managing our resources, again,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3227-3 00:21:01.025 --> 00:21:05.229 <v Brian Shea>appropriately what we're focusing on from an IT perspective.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3237-0 00:21:05.959 --> 00:21:08.439 <v Brian Shea>And then allowing us to grow the way that we have.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3249-0 00:21:08.949 --> 00:21:12.600 <v Brian Shea>Is leveraging those those different kind of software as a service type</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3249-1 00:21:12.600 --> 00:21:13.269 <v Brian Shea>partnerships?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3259-0 00:21:13.709 --> 00:21:15.863 <v Jordan Cooper>So Brian, we are approaching the end of this</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3259-1 00:21:15.863 --> 00:21:16.629 <v Jordan Cooper>podcast episode.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3292-0 00:21:16.629 --> 00:21:20.771 <v Jordan Cooper>I'd like to ask you a final question. If you if there was one thing that you</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3267-0 00:21:18.879 --> 00:21:19.039 <v Brian Shea>OK.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3292-1 00:21:20.771 --> 00:21:24.968 <v Jordan Cooper>could change or one thing that you would wish for or something that you would</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3292-2 00:21:24.968 --> 00:21:28.626 <v Jordan Cooper>recommend that someone approaching a similar problem in a different</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3292-3 00:21:28.626 --> 00:21:31.639 <v Jordan Cooper>organization should consider, what would that be? What?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3313-0 00:21:31.639 --> 00:21:35.853 <v Jordan Cooper>What one thing would are you looking to accomplish that that if you had a magic</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3313-1 00:21:35.853 --> 00:21:38.066 <v Jordan Cooper>wand, you could wave it and and make that</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3313-2 00:21:38.066 --> 00:21:38.909 <v Jordan Cooper>problem go away?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3315-0 00:21:38.909 --> 00:21:39.589 <v Jordan Cooper>What would that be?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3321-0 00:21:40.759 --> 00:21:43.639 <v Brian Shea>It would probably be as most.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3328-0 00:21:45.039 --> 00:21:46.279 <v Brian Shea>I that's a tough question, right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3350-0 00:21:46.279 --> 00:21:49.829 <v Brian Shea>Because there's a lot of things that I'd love to have, you know,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3350-1 00:21:49.829 --> 00:21:53.599 <v Brian Shea>but I think the biggest thing of if I were to reapproach this again.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3360-0 00:21:55.319 --> 00:21:58.319 <v Brian Shea>Is making sure that you lay out the blueprint of.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3370-0 00:22:00.999 --> 00:22:03.319 <v Brian Shea>What are you really trying to accomplish right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3393-0 00:22:03.319 --> 00:22:06.668 <v Brian Shea>You know, with with your tool as I, as I said, there's a lot of players,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3393-1 00:22:06.668 --> 00:22:09.879 <v Brian Shea>a lot of startup companies that are always coming out with different.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3403-0 00:22:10.149 --> 00:22:12.509 <v Brian Shea>Ways of doing things that invest very heavily.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3407-0 00:22:12.509 --> 00:22:13.989 <v Brian Shea>That may be VC backed, right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3415-0 00:22:13.989 --> 00:22:16.589 <v Brian Shea>You know or or dedicated software companies?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3449-0 00:22:18.119 --> 00:22:22.016 <v Brian Shea>I think our product is unique because it's again designed by providers for</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3449-1 00:22:22.016 --> 00:22:24.354 <v Brian Shea>providers, it's doing some things that other</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3449-2 00:22:24.354 --> 00:22:28.355 <v Brian Shea>products are not doing today in the market where it's bridging some of that,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3449-3 00:22:28.355 --> 00:22:29.239 <v Brian Shea>some of that gap.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3455-0 00:22:30.919 --> 00:22:31.719 <v Brian Shea>There. But how do we?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3460-0 00:22:31.759 --> 00:22:33.679 <v Brian Shea>How do we take this to the next level?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3471-0 00:22:33.719 --> 00:22:36.698 <v Brian Shea>Right. You know, and and how do we, you know,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3471-1 00:22:36.698 --> 00:22:39.159 <v Brian Shea>it's a differentiator for for Med one?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3481-0 00:22:39.469 --> 00:22:43.909 <v Brian Shea>You know which is, which is great, but you know, how do we?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3493-0 00:22:44.029 --> 00:22:48.549 <v Brian Shea>How do we leverage this in make healthcare better, more globally, right?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3521-0 00:22:48.549 --> 00:22:52.149 <v Brian Shea>Using a product like this and I think those are things that as a group,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3521-1 00:22:52.149 --> 00:22:55.999 <v Brian Shea>how do how do we do that effective, you know, how do we do that effectively,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3521-2 00:22:55.999 --> 00:22:58.099 <v Brian Shea>you know, making sure that we're spending</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3521-3 00:22:58.099 --> 00:23:00.149 <v Brian Shea>appropriately for the tool for ourselves.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3530-0 00:23:00.149 --> 00:23:03.372 <v Brian Shea>But as I said, if we could have taken a step back and</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3530-1 00:23:03.372 --> 00:23:04.029 <v Brian Shea>magic wand.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3542-0 00:23:04.799 --> 00:23:09.199 <v Brian Shea>Of what would have been that road map, you know, or what is the road map to?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3567-0 00:23:09.709 --> 00:23:12.639 <v Brian Shea>To make this, you know, more prevalent outside of even Med,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3567-1 00:23:12.639 --> 00:23:15.521 <v Brian Shea>you know Med one, because we do feel that it's special and</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3567-2 00:23:15.521 --> 00:23:19.429 <v Brian Shea>it is bridging the gap there and those are the conversations that we're having.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3591-0 00:23:19.429 --> 00:23:22.325 <v Brian Shea>So again, going back to the magic wand would be,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3591-1 00:23:22.325 --> 00:23:25.931 <v Brian Shea>how do I find a partner that can help us navigate, you know,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3591-2 00:23:25.931 --> 00:23:29.774 <v Brian Shea>navigate some of those? Some of those challenges to to take this</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3591-3 00:23:29.774 --> 00:23:31.429 <v Brian Shea>where we think it should be?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3604-0 00:23:31.559 --> 00:23:33.919 <v Jordan Cooper>Well, Brian, I really appreciate this interview.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3648-0 00:23:33.919 --> 00:23:38.447 <v Jordan Cooper>We've touched upon a number of topics that have emerged from other episodes you</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3648-1 00:23:38.447 --> 00:23:42.296 <v Jordan Cooper>just spoke about obliquely about the commercialization of software,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3648-2 00:23:42.296 --> 00:23:46.258 <v Jordan Cooper>looking at a healthcare delivery organization which across the United</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3648-3 00:23:46.258 --> 00:23:51.012 <v Jordan Cooper>States, at least from an acute care side, you're looking at margins often of one to</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3648-4 00:23:51.012 --> 00:23:51.239 <v Jordan Cooper>two.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3678-0 00:23:51.239 --> 00:23:54.649 <v Jordan Cooper>Percent. But when you're, you know, at Med one you say, look,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3678-1 00:23:54.649 --> 00:23:58.774 <v Jordan Cooper>we've developed their own software, many healthcare organizations have and</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3678-2 00:23:58.774 --> 00:24:01.359 <v Jordan Cooper>they're considering should we try to get into.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3708-0 00:24:01.469 --> 00:24:06.751 <v Jordan Cooper>Ware business and manage and upgrade all that and try to generate new revenue</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3708-1 00:24:06.751 --> 00:24:11.560 <v Jordan Cooper>streams and sell it as a SaaS software as a service product to similar</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3708-2 00:24:11.560 --> 00:24:14.269 <v Jordan Cooper>organizations and provide value to them.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3714-0 00:24:14.269 --> 00:24:16.749 <v Jordan Cooper>Should we be 100% cloud?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3731-0 00:24:16.789 --> 00:24:21.122 <v Jordan Cooper>How should we manage populations that are shifting among many different Ehr's and</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3731-1 00:24:21.122 --> 00:24:22.549 <v Jordan Cooper>different settings of care?</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3741-0 00:24:22.549 --> 00:24:26.758 <v Jordan Cooper>I think these are challenges that many organizations across the United States</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3741-1 00:24:26.758 --> 00:24:28.269 <v Jordan Cooper>are struggling with, and so.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3751-0 00:24:28.999 --> 00:24:32.439 <v Jordan Cooper>I think that what you're doing with one connect is exciting.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3769-0 00:24:33.109 --> 00:24:37.029 <v Jordan Cooper>And I appreciate the opportunity that you provided our listeners to hear more about</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3769-1 00:24:37.029 --> 00:24:38.149 <v Jordan Cooper>it. So thank you, Brian.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3771-0 00:24:38.469 --> 00:24:39.149 <v Brian Shea>Now, thank you, Jordan.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3794-0 00:24:39.639 --> 00:24:43.905 <v Jordan Cooper>So for our listeners has been Brian Shea, the Chief Information Officer of Med,</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3794-1 00:24:43.905 --> 00:24:46.039 <v Jordan Cooper>One HealthCare Partners in Columbus. OH.</v>

14b11ab6-c146-47f8-8f14-702666e780c2/3796-0 00:24:46.319 --> 00:24:48.199 <v Jordan Cooper>Thank you for joining us today.</v>