54c6cb4d-6902-4b63-a9b7-45fc9a76667b/5-0
00:00:03.414 --> 00:00:06.082
Brian Shea,
the CIO of MedOne Healthcare Partners.

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00:00:06.082 --> 00:00:08.174
Brian, thank you so much for joining us.

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00:00:08.574 --> 00:00:10.094
Thank you. Thanks for having me again.

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00:00:10.494 --> 00:00:14.383
For our listeners,
Brian is a repeat guest on Healthy Data

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/8-1
00:00:14.383 --> 00:00:19.656
Podcast. He was here a year ago. Today,
we'll be discussing finding alternative

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/8-2
00:00:19.656 --> 00:00:23.084
revenue streams.
But a word of background on MedOne

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/8-3
00:00:23.084 --> 00:00:27.961
Healthcare Partners. Founded in 2000,
they've grown to become the largest

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/8-4
00:00:27.961 --> 00:00:30.334
physician practice exclusively based

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/9-0
00:00:30.614 --> 00:00:35.760
to hospital medicine in central Ohio.
They're based in Columbus, Ohio. And yeah,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/9-1
00:00:35.760 --> 00:00:40.651
so they've developed an interesting
product. And Brian, I'd like to ask you,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/9-2
00:00:40.651 --> 00:00:45.415
we covered it on the last episode,
but just to bring our listeners back up

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/9-3
00:00:45.415 --> 00:00:48.718
to speed,
could you provide a brief overview of One

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/9-4
00:00:48.718 --> 00:00:53.546
Connect, how a physician practice,
a physician-owned practice developed One

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/9-5
00:00:53.546 --> 00:00:54.054
Connect?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/10-0
00:00:54.414 --> 00:00:58.254
who owns it now and the whole journey of
getting from A to B.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/13-0
00:00:59.134 --> 00:01:02.253
Sure. Yeah,
so I know our last conversation we met a

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/13-1
00:01:02.253 --> 00:01:05.312
year ago,
we actually were describing the tool that

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/13-2
00:01:05.312 --> 00:01:09.961
we've created internally for MedOne,
which was really helped with two areas of

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/11-0
00:01:07.534 --> 00:01:07.654
Yeah.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/13-3
00:01:09.961 --> 00:01:12.785
focus.
I know you mentioned we're a hospitalist

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/13-4
00:01:12.785 --> 00:01:14.962
group,
but we're the state's largest

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00:01:14.962 --> 00:01:17.374
physician-owned post-acute care provider.

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00:01:17.534 --> 00:01:23.195
as well as now in primary care as well.
So that tool that we created that we

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/12-0
00:01:17.694 --> 00:01:18.174
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/15-1
00:01:23.195 --> 00:01:26.651
talked about last time was called One
Connect.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/15-2
00:01:26.651 --> 00:01:31.209
It was an internal tool developed by
providers for providers,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/15-3
00:01:31.209 --> 00:01:36.209
really to help in two areas.
One was the workflow of our post-acute

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/15-4
00:01:36.209 --> 00:01:38.414
care providers, documentation,

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00:01:38.534 --> 00:01:41.421
within it,
it has integrations with EMRs that were

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/16-1
00:01:41.421 --> 00:01:45.158
at those facility sites.
Then we also talked about how we created

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/16-2
00:01:45.158 --> 00:01:48.101
a product,
a bed board product that was used in our

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/16-3
00:01:48.101 --> 00:01:51.102
acute side.
And when you were a patient that kind of

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/16-4
00:01:51.102 --> 00:01:55.857
transitioned from the post-acute world or
one of the long-term care facilities into

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/16-5
00:01:55.857 --> 00:01:58.574
one of our hospital facilities that we
managed,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/18-0
00:01:58.894 --> 00:02:03.270
it would pop up and we could actually see
and have instant access to all that

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/18-1
00:02:03.270 --> 00:02:07.869
information on those patients across from
the post-acute care facilities into the

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/17-0
00:02:04.774 --> 00:02:04.894
Yeah.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/18-2
00:02:07.869 --> 00:02:11.179
acute side, which was, you know,
a game changer, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/18-3
00:02:11.179 --> 00:02:15.554
for our providers to have that real-time
data and notes and interact back and

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/18-4
00:02:15.554 --> 00:02:18.863
forth with the providers across.
So kind of where we went,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/18-5
00:02:18.863 --> 00:02:21.948
fast forward a little bit,
is that product, as I said,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/18-6
00:02:21.948 --> 00:02:23.294
was developed by MedOne.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/19-0
00:02:23.934 --> 00:02:27.388
you know,
all in-house using third-party developers

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/19-1
00:02:27.388 --> 00:02:30.443
and some internal developers for the
product.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/19-2
00:02:30.443 --> 00:02:35.822
And we were kind of at a crossroads with
many organizations that developing your

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/19-3
00:02:35.822 --> 00:02:40.670
own software can be daunting,
can be expensive. And as I said, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/19-4
00:02:40.670 --> 00:02:44.654
we're physician-owned,
so our shareholders are our doctors.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/22-0
00:02:44.974 --> 00:02:48.970
And, you know, in many cases,
not all shareholders or doctors want to

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/22-1
00:02:48.970 --> 00:02:52.338
be a software company, you know, as well,
right? You know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/20-0
00:02:49.974 --> 00:02:50.574
Mm-hmm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/22-2
00:02:52.338 --> 00:02:56.163
they want to focus on clinical care.
Some do. You know, as MedOne,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/22-3
00:02:56.163 --> 00:03:00.673
we also looked at how do you continue to
diversify, you know, revenue streams,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/22-4
00:03:00.673 --> 00:03:03.584
you know,
all those different things came into the

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/22-5
00:03:03.584 --> 00:03:06.438
equation.
We actually brought in a third party to

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/22-6
00:03:06.438 --> 00:03:07.694
evaluate our software.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/24-0
00:03:07.974 --> 00:03:12.095
It's one of those things of, you know,
no one thinks their own baby is ugly,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/21-0
00:03:11.254 --> 00:03:11.774
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/24-1
00:03:12.095 --> 00:03:15.306
right? You know,
until someone comes in and tells you that.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/24-2
00:03:15.306 --> 00:03:19.426
So it was important for us to have a
third party set of eyes to evaluate our

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/24-3
00:03:19.426 --> 00:03:22.958
product that it wasn't just another EMR,
you know, in that space.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/23-0
00:03:21.494 --> 00:03:21.974
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/24-4
00:03:22.958 --> 00:03:25.847
Is it competitive?
Do we have a differentiator there?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/24-5
00:03:25.847 --> 00:03:27.934
Is there something really special here?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/28-0
00:03:28.414 --> 00:03:32.646
And it was determined that it is unique,
you know, enough because it covers,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/28-1
00:03:32.646 --> 00:03:35.339
you know,
I think the biggest thing we always go

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/28-2
00:03:35.339 --> 00:03:37.483
back,
it was designed by providers for

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/28-3
00:03:37.483 --> 00:03:40.725
providers, right?
It wasn't a tech company that, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/28-4
00:03:40.725 --> 00:03:45.122
could leverage technology and tried to
force something down into this is how we

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/25-0
00:03:43.854 --> 00:03:44.094
6.

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00:03:45.122 --> 00:03:49.134
think a provider should operate.
This was actually designed by providers

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/26-0
00:03:47.014 --> 00:03:47.494
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/30-0
00:03:49.374 --> 00:03:52.870
to help improve the, you know,
their workflow, right? You know, and,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/30-1
00:03:52.870 --> 00:03:56.265
you know, we always focus a lot,
especially being physician-owned,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/27-0
00:03:53.254 --> 00:03:53.734
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/30-2
00:03:56.265 --> 00:03:59.609
on physician experience, you know,
patient experience, of course,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/30-3
00:03:59.609 --> 00:04:03.004
but physician experience,
because if the physicians aren't healthy

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/30-4
00:04:03.004 --> 00:04:05.537
and able to operate and do their job
effectively,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/30-5
00:04:05.537 --> 00:04:09.134
there's a trickle-down effect, right,
you know, to, you know, to that.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/29-0
00:04:08.174 --> 00:04:08.574
Right.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/31-0
00:04:09.614 --> 00:04:12.669
So the determination was made to proceed,
you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/31-1
00:04:12.669 --> 00:04:17.310
with spinning this off into a separate
organization. And I could get into the,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/31-2
00:04:17.310 --> 00:04:21.774
you know, a little bit more details there,
but I'll let you ask a question.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/32-0
00:04:21.454 --> 00:04:24.264
Yeah, so, okay, interesting. So,
because again,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/32-1
00:04:24.264 --> 00:04:28.127
a lot of our listeners to this episode
right now may think, well,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/32-2
00:04:28.127 --> 00:04:31.171
I work at a large healthcare delivery
organization.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/32-3
00:04:31.171 --> 00:04:35.853
I know that our margins are compressed.
Often, most integrated delivery system,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/32-4
00:04:35.853 --> 00:04:39.365
network systems in the United States have
a 1 to 3% margin.

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00:04:39.365 --> 00:04:42.174
Sometimes they fall below that,
and you've seen

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00:04:42.894 --> 00:04:47.163
various large health systems.
One just last year went into bankruptcy.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/33-1
00:04:47.163 --> 00:04:51.853
And so you're always seeing how do these
health care systems find new revenue

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/33-2
00:04:51.853 --> 00:04:54.438
streams?
I think a lot of listeners may be

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/33-3
00:04:54.438 --> 00:04:57.565
interested in, all right,
so you develop this tool.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/33-4
00:04:57.565 --> 00:05:01.834
You're A physician-owned practice.
This tool is useful for yourselves.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/33-5
00:05:01.834 --> 00:05:02.254
And now

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/34-0
00:05:02.414 --> 00:05:04.978
you're thinking,
is there a way to monetize it?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/34-1
00:05:04.978 --> 00:05:08.075
And the idea is either you own it and you
license it out,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/34-2
00:05:08.075 --> 00:05:11.973
or you spin it off and get a one-time
infusion or potentially royalties.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/34-3
00:05:11.973 --> 00:05:14.430
And then there's also the agreement of,
well,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/34-4
00:05:14.430 --> 00:05:18.488
can our providers continue to use the
tool that we developed for ourselves?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/34-5
00:05:18.488 --> 00:05:22.814
Are we going to have to now license our
own thing from somebody else who we sold

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/34-6
00:05:22.814 --> 00:05:23.134
it to?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/35-0
00:05:23.494 --> 00:05:27.662
Can you talk about the business
implications of now you have this one

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/35-1
00:05:27.662 --> 00:05:30.579
connect tool,
you have a lot of provider buy-in,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/35-2
00:05:30.579 --> 00:05:34.926
you have physician experience improving
and high physician satisfaction.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/35-3
00:05:34.926 --> 00:05:37.724
What are kind of,
when you're at a crossroads,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/35-4
00:05:37.724 --> 00:05:40.820
what are the business implications and
how did you,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/35-5
00:05:40.820 --> 00:05:44.094
how did your team decide to go one way
versus another?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/39-0
00:05:45.214 --> 00:05:47.952
Yeah, that's a lot, right? You know,
but sure,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/36-0
00:05:46.854 --> 00:05:47.214
Yeah.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/39-1
00:05:47.952 --> 00:05:51.389
and let me try to tackle this a little
bit. And, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/39-2
00:05:51.389 --> 00:05:54.709
we're right in the middle of all of this
as well, right?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/39-3
00:05:54.709 --> 00:05:57.854
So this is relatively fresh to us as an
organization.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/37-0
00:05:55.054 --> 00:05:55.534
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/39-4
00:05:57.854 --> 00:06:02.223
Once it was determined that the best
direction for the continuation of our

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/39-5
00:06:02.223 --> 00:06:04.494
product to make it something different,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/38-0
00:06:05.014 --> 00:06:05.494
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/41-0
00:06:05.374 --> 00:06:10.285
and take it to really to the world,
was spinning it off as a separate

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/41-1
00:06:10.285 --> 00:06:13.863
organization.
Our initial plan wasn't necessarily,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/41-2
00:06:13.863 --> 00:06:17.792
you know, of course,
diversifying cash flow and revenue

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/41-3
00:06:17.792 --> 00:06:23.614
sources and different things like that is
always, you know, comes comes into play.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/40-0
00:06:20.774 --> 00:06:21.254
Mmh.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/42-0
00:06:24.094 --> 00:06:27.595
First and foremost,
we were also trying to look at how do we

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/42-1
00:06:27.595 --> 00:06:32.415
have a tool that MedOne can use that is a
differentiator. So I kind of wear 2 hats,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/42-2
00:06:32.415 --> 00:06:35.572
right? You know,
so I am the CIO for MedOne Healthcare

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/42-3
00:06:35.572 --> 00:06:39.531
Partners. And I, of course,
am helping as part of this transition of

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/42-4
00:06:39.531 --> 00:06:42.974
our spin-off company.
Our product was already in the cloud.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/46-0
00:06:43.054 --> 00:06:46.124
right? You know,
so it was already 100% cloud-based.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/46-1
00:06:46.124 --> 00:06:50.816
It was an easy transition for us to think
of creating a SaaS-based type solution

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/46-2
00:06:50.816 --> 00:06:55.160
that could be a subscription-based model
and MedOne becomes the very first

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/43-0
00:06:51.014 --> 00:06:51.494
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/46-3
00:06:55.160 --> 00:06:58.809
customer, right, you know, of that.
So it's kind of a win-win.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/44-0
00:06:57.414 --> 00:06:57.894
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/46-4
00:06:58.809 --> 00:07:02.574
We have a solution that we can continue
to have life of its own.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/45-0
00:07:01.094 --> 00:07:01.214
Yeah.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/47-0
00:07:02.894 --> 00:07:07.692
right, you know, and be built out.
And where we even envisioned all these

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/47-1
00:07:07.692 --> 00:07:11.064
other things with it can now become
reality, right?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/47-2
00:07:11.064 --> 00:07:16.445
Because the way that the structure of it
is going to be done and MedOne still have

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/47-3
00:07:16.445 --> 00:07:21.827
a lot of influence and guidance into this
product and make it that much better for

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/47-4
00:07:21.827 --> 00:07:22.734
our providers.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/50-0
00:07:23.054 --> 00:07:27.726
Of course, it reduces our overall expense,
right? You know, as MedOne,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/48-0
00:07:26.734 --> 00:07:27.214
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/50-1
00:07:27.726 --> 00:07:32.595
because we now move to a more defined
subscription-based model, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/50-2
00:07:32.595 --> 00:07:36.805
for the product itself,
like any other SaaS solution that I may

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/49-0
00:07:32.614 --> 00:07:33.214
Mm-hmm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/50-3
00:07:36.805 --> 00:07:41.674
use here at MedOne, right? So that piece,
it becomes completely separate.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/50-4
00:07:41.674 --> 00:07:44.174
The new company name is Memory Health.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/53-0
00:07:44.494 --> 00:07:49.696
and the product is called Memory.
And think of M, so it's spelled M-E-M-R-Y.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/53-1
00:07:49.696 --> 00:07:52.938
So think of the M and the Y, My EMR,
inside it.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/53-2
00:07:52.938 --> 00:07:58.208
We really love the One Connect name,
but as you go through expanding up a new

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/51-0
00:07:54.014 --> 00:07:54.254
Oh.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/53-3
00:07:58.208 --> 00:08:01.720
company,
there's a lot of things we learned, right,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/53-4
00:08:01.720 --> 00:08:03.814
as this as well as just because

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/54-0
00:08:03.934 --> 00:08:07.690
you like a name and you have a name,
doesn't mean that name's available,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/52-0
00:08:07.454 --> 00:08:07.774
Right.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/54-1
00:08:07.690 --> 00:08:10.469
you know, out there in the market,
you know, for you.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/54-2
00:08:10.469 --> 00:08:14.019
So we had to go through a transition of
letting go too of, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/54-3
00:08:14.019 --> 00:08:18.033
we have to call it something, you know,
something different, you know, to us.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/54-4
00:08:18.033 --> 00:08:20.966
So we did spin it out.
That was the decision to do that.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/54-5
00:08:20.966 --> 00:08:23.435
Med One will still have some form of,
you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/54-6
00:08:23.435 --> 00:08:27.294
equity within this organization and then
that's separate really investors.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/55-0
00:08:27.934 --> 00:08:30.894
That are brought in to invest into the
the.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/57-0
00:08:32.134 --> 00:08:35.333
the new memory, you know, memory health.
So it has life, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/57-1
00:08:35.333 --> 00:08:38.674
life of its life of its own.
So that's kind of where there's still a,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/56-0
00:08:37.854 --> 00:08:38.414
Got it.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/57-2
00:08:38.674 --> 00:08:42.063
there is some tie, right, you know,
between between the organizations,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/57-3
00:08:42.063 --> 00:08:45.548
but this is a continual transition,
you know, at this moment. As I said,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/57-4
00:08:45.548 --> 00:08:48.078
we've literally just stood up this
separate company.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/57-5
00:08:48.078 --> 00:08:50.847
We're going through the process of
standing up, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/57-6
00:08:50.847 --> 00:08:52.374
separate corporations, separate.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/59-0
00:08:52.574 --> 00:08:55.714
software. I mean,
there's a lot that goes into standing up

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/59-1
00:08:55.714 --> 00:08:59.173
a separate organization,
where we're working really closely with

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/58-0
00:08:56.814 --> 00:08:57.294
Right.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/59-2
00:08:59.173 --> 00:09:03.430
the consultants that we brought in to
help formulate what this new organization

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/59-3
00:09:03.430 --> 00:09:04.334
should look like.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/60-0
00:09:04.494 --> 00:09:07.380
So Brian,
you guys decided to stand up a separate

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/60-1
00:09:07.380 --> 00:09:11.188
organization and keep some kind of equity
stake in Memory Health.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/60-2
00:09:11.188 --> 00:09:15.516
How did you decide against selling the
product to another already existing

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/60-3
00:09:15.516 --> 00:09:18.574
corporation in which you don't have an
equity stake?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/62-0
00:09:19.214 --> 00:09:21.446
Yeah,
and I wouldn't tell you the end game,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/62-1
00:09:21.446 --> 00:09:24.388
you know, for things is always evolving,
right? You know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/62-2
00:09:24.388 --> 00:09:28.546
with when you do something like this and
when people spin off software companies,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/62-3
00:09:28.546 --> 00:09:31.184
you know,
it was important for Med One to make sure

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/62-4
00:09:31.184 --> 00:09:34.937
that we're developing a product.
We've developed this product internally,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/62-5
00:09:34.937 --> 00:09:37.270
right?
We felt that this was a differentiator

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/61-0
00:09:36.174 --> 00:09:36.414
Hmm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/62-6
00:09:37.270 --> 00:09:40.414
tool of why we used it compared to other
tools on the market.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/63-0
00:09:40.734 --> 00:09:44.888
So we wanted to make sure that MedOne
still has the capability and access to a

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/63-1
00:09:44.888 --> 00:09:48.463
tool that we believe is a game changer,
you know, within the space.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/63-2
00:09:48.463 --> 00:09:52.302
But we also want to make sure the
investors that are investing into this

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/63-3
00:09:52.302 --> 00:09:56.297
new organization have an opportunity of
what is the future stake, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/63-4
00:09:56.297 --> 00:09:59.294
like any investment, right? You know,
everybody wants to

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/65-0
00:09:59.454 --> 00:10:02.741
make sure that their investment is solid
and continues to grow.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/65-1
00:10:02.741 --> 00:10:06.798
We did not take the approach of just,
we did not have the mindset of initially

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/65-2
00:10:06.798 --> 00:10:10.803
just going straight out and looking at
one of the competitors in the space or

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/65-3
00:10:10.803 --> 00:10:14.552
startup in the space and just selling out
completely, you know, with it.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/65-4
00:10:14.552 --> 00:10:16.863
That wasn't our approach, you know,
with it.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/64-0
00:10:15.374 --> 00:10:15.774
Thank you.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/65-5
00:10:16.863 --> 00:10:18.814
And I think a lot of that goes back to

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/69-0
00:10:19.854 --> 00:10:24.287
that designed by providers for providers,
making sure providers continue to have

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/69-1
00:10:24.287 --> 00:10:28.118
influence in this solution.
Can't tell you where the future takes us,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/67-0
00:10:26.134 --> 00:10:26.614
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/69-2
00:10:28.118 --> 00:10:31.620
you know, necessarily with it. You know,
it could be, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/69-3
00:10:31.620 --> 00:10:35.943
a go-to partner that we have, you know,
that we're able to spread the word as,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/68-0
00:10:33.854 --> 00:10:34.334
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/69-4
00:10:35.943 --> 00:10:38.734
you know, we're part of an ACO, you know,
as well.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/71-0
00:10:39.374 --> 00:10:42.144
How do we,
how do we reach all these other provider

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/71-1
00:10:42.144 --> 00:10:44.487
groups to show why we think what,
you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/71-2
00:10:44.487 --> 00:10:47.949
memory is special and how do they,
how do they use it? You know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/71-3
00:10:47.949 --> 00:10:51.304
there could be strategic sales in the
future, right? You know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/70-0
00:10:51.254 --> 00:10:51.814
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/71-4
00:10:51.304 --> 00:10:53.860
with partnerships and things like that
with it,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/71-5
00:10:53.860 --> 00:10:57.854
because how do we get it out there,
you know, to the masses and, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/73-0
00:10:57.934 --> 00:11:01.060
And then how do you maintain that
relevance? Because again,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/73-1
00:11:01.060 --> 00:11:04.237
being an independent software company,
how do you make sure,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/73-2
00:11:04.237 --> 00:11:08.508
especially in all the advancements in the
other technologies around AI and coding

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/73-3
00:11:08.508 --> 00:11:12.259
and all those kind of things,
how do you make sure that what we have is

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/72-0
00:11:08.734 --> 00:11:09.374
Mm-hmm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/73-4
00:11:12.259 --> 00:11:15.748
special is continuing to be a
differentiator to compete, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/73-5
00:11:15.748 --> 00:11:16.894
in that space as well?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/74-0
00:11:17.374 --> 00:11:19.963
So Brian,
many listeners to this show often are

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/74-1
00:11:19.963 --> 00:11:22.767
faced with the decision, like you,
to build or buy.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/74-2
00:11:22.767 --> 00:11:25.409
And in this conversation in the last 10
minutes,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/74-3
00:11:25.409 --> 00:11:28.968
a few times you've mentioned that One
Connect was a game changer.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/74-4
00:11:28.968 --> 00:11:32.258
And when you're considering whether you
should build or buy,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/74-5
00:11:32.258 --> 00:11:34.954
you may see an opportunity and you want
to think,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/74-6
00:11:34.954 --> 00:11:38.999
if we invest capital and opportunity
costs and all kinds of things to make

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/74-7
00:11:38.999 --> 00:11:39.214
this

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/76-0
00:11:39.294 --> 00:11:42.331
build this One Connect tool for our
organization,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/76-1
00:11:42.331 --> 00:11:45.974
how would that help our organization?
So more specifically,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/76-2
00:11:45.974 --> 00:11:50.225
how has One Connect allowed MedOne to
gain more market share in Ohio?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/76-3
00:11:50.225 --> 00:11:54.112
How has having One Connect,
just leaving aside the memory care,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/76-4
00:11:54.112 --> 00:11:58.302
but the history of One Connect,
since you've had it for the last few

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/76-5
00:11:58.302 --> 00:12:00.974
years,
or however many years you've had it,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/77-0
00:12:01.374 --> 00:12:06.402
How has that made you more competitive
against the other ACOs and the provider

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/77-1
00:12:06.402 --> 00:12:09.774
groups and the other competitors in the
marketplace?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/80-0
00:12:10.734 --> 00:12:13.788
Yeah, so, and that's, you know,
there's no perfect answer to that,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/80-1
00:12:13.788 --> 00:12:17.251
but I could get to it with from the tool
side of things, because, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/80-2
00:12:17.251 --> 00:12:20.805
we also feel that we differentiate from
the clinical care perspective, right?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/80-3
00:12:20.805 --> 00:12:22.947
You know,
and how we grow and how we outreach,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/78-0
00:12:21.534 --> 00:12:21.854
Yeah.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/80-4
00:12:22.947 --> 00:12:25.636
forget just technology,
but from the technology and how we

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/79-0
00:12:24.694 --> 00:12:25.174
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/80-5
00:12:25.636 --> 00:12:28.370
thought and came to,
because you had that build versus buy,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/80-6
00:12:28.370 --> 00:12:30.512
that is,
that's actually one of the crossroads

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/80-7
00:12:30.512 --> 00:12:32.334
that I came into, into the organization.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/82-0
00:12:32.654 --> 00:12:35.821
was our roots,
we were actually started by a software

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/82-1
00:12:35.821 --> 00:12:39.926
developer and a provider, right?
So we had very deep technology roots

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/82-2
00:12:39.926 --> 00:12:43.738
within the organization.
We had to wear that filter just because

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/82-3
00:12:43.738 --> 00:12:48.370
you can doesn't mean you should, right?
There's many instances that there is a

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/81-0
00:12:46.094 --> 00:12:46.254
Mm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/82-4
00:12:48.370 --> 00:12:51.654
product that out there that is more
economical and does

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/85-0
00:12:51.734 --> 00:12:56.120
80 to 90% of what you needed to do,
and it will just meet the needs, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/83-0
00:12:53.934 --> 00:12:54.414
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/85-1
00:12:56.120 --> 00:12:59.950
just fine. What One Connect,
previous One Connect now memory allowed

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/84-0
00:12:56.654 --> 00:12:57.134
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/85-2
00:12:59.950 --> 00:13:03.114
us to do was expand quickly. As I said,
we're, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/85-3
00:13:03.114 --> 00:13:07.167
state's largest physician known
post-acute care provider, and, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/85-4
00:13:07.167 --> 00:13:11.497
growing lots of facilities and having
that interaction with lots of different

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/85-5
00:13:11.497 --> 00:13:11.774
EMRs.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/88-0
00:13:12.094 --> 00:13:15.639
that are at those facilities,
they were very disjointed, right?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/88-1
00:13:15.639 --> 00:13:19.682
So how is a provider group that layers on
top of that to be able to work

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/88-2
00:13:19.682 --> 00:13:23.282
effectively and scale?
That's why that vision of the application

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/86-0
00:13:21.734 --> 00:13:22.334
Mm-hmm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/88-3
00:13:23.282 --> 00:13:26.605
really came to play from the providers of
how do, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/88-4
00:13:26.605 --> 00:13:30.814
I can not function by logging in
independently to all these different EMRs.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/89-0
00:13:31.054 --> 00:13:34.129
right,
that may be at these different facilities.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/87-0
00:13:31.294 --> 00:13:31.774
Right.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/89-1
00:13:34.129 --> 00:13:36.958
How do we build this kind of layer,
you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/89-2
00:13:36.958 --> 00:13:41.262
there that's there allows us to use a
tool to know who I need to see,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/89-3
00:13:41.262 --> 00:13:45.444
when I need to see them,
builds my schedule, you know, kind of for,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/89-4
00:13:45.444 --> 00:13:50.363
you know, for me, those kind of things,
and be more effective to be able to see

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/89-5
00:13:50.363 --> 00:13:51.654
your patients across.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/93-0
00:13:51.854 --> 00:13:55.285
all these different type of facilities
and have the integrations,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/93-1
00:13:55.285 --> 00:13:59.288
there is critical, right, you know,
to be able to scale in for the physician

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/93-2
00:13:59.288 --> 00:14:03.394
experience, you know, even in that space.
So that's where we felt there was no

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/90-0
00:14:00.654 --> 00:14:01.134
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/93-3
00:14:03.394 --> 00:14:07.345
other product that really did this.
There's lots of products that do manual

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/93-4
00:14:07.345 --> 00:14:11.347
scheduling and different things and
integrations and stuff like that, right?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/91-0
00:14:09.294 --> 00:14:09.894
Mm-hmm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/93-5
00:14:11.347 --> 00:14:13.374
We have built in operational activities

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/94-0
00:14:13.454 --> 00:14:18.009
into our product that help not only the
operators that are helping facilitate

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/92-0
00:14:14.854 --> 00:14:15.454
Mm-hmm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/94-1
00:14:18.009 --> 00:14:21.454
with the providers,
but help the providers in the way that

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/94-2
00:14:21.454 --> 00:14:24.665
they're round.
So scalability was key with the product

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/94-3
00:14:24.665 --> 00:14:29.103
that we had and felt that was a true
differentiator compared to competitive

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/94-4
00:14:29.103 --> 00:14:31.789
products in the space. A lot of,
as you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/94-5
00:14:31.789 --> 00:14:33.774
where it's a very regulated space,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/96-0
00:14:34.094 --> 00:14:37.106
as well. So knowing, again,
who you need to see,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/96-1
00:14:37.106 --> 00:14:41.040
when you need to see them,
and doing it in an automated way was

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/95-0
00:14:40.894 --> 00:14:41.374
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/96-2
00:14:41.040 --> 00:14:44.606
critical, again,
when you layer on the scalability aspect

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/96-3
00:14:44.606 --> 00:14:44.974
of it.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/97-0
00:14:45.694 --> 00:14:50.677
Yeah, thank you.
I love how you elaborated on kind of the

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/97-1
00:14:50.677 --> 00:14:57.463
way that OneConnect enabled MedOne to
rapidly gain market share in the central

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/101-0
00:14:57.094 --> 00:14:59.766
Yeah,
and then a second piece of that is being

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/97-2
00:14:57.463 --> 00:14:58.494
Ohio region.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/101-1
00:14:59.766 --> 00:15:03.063
part of an ACO,
the data that you have to provide to be a

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/98-0
00:15:00.974 --> 00:15:01.454
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/101-2
00:15:03.063 --> 00:15:06.872
part of an ACO for that shared savings,
you know, mechanism of it.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/99-0
00:15:03.294 --> 00:15:03.774
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/100-0
00:15:05.174 --> 00:15:05.654
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/101-3
00:15:06.872 --> 00:15:11.420
We developed the product to make sure
that it has all the necessarily reporting

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/101-4
00:15:11.420 --> 00:15:14.717
and things built into it from an ACO
perspective as well.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/101-5
00:15:14.717 --> 00:15:17.616
So that's kind of layered on top of it,
as I said,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/101-6
00:15:17.616 --> 00:15:20.174
operational activities and things like
that.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/102-0
00:15:20.494 --> 00:15:23.473
into it, which also have clinical impact.
But the, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/102-1
00:15:23.473 --> 00:15:27.134
those were also some key things for us of
why this was a separate product.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/103-0
00:15:27.494 --> 00:15:31.909
So this wouldn't be a podcast in 2026
without mentioning AI.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/103-1
00:15:31.909 --> 00:15:37.192
I want to keep it brief because everybody
has heard everything about AI,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/103-2
00:15:37.192 --> 00:15:42.765
but I know that MedOne is approaching AI
with a quote, responsible adaption,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/103-3
00:15:42.765 --> 00:15:46.094
unquote,
while fostering innovation platform.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/104-0
00:15:46.414 --> 00:15:51.448
And you said you approached it from 3
angles, clinical, clinical operations,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/104-1
00:15:51.448 --> 00:15:56.024
and business operations. You know,
just in a few minutes that we have

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/104-2
00:15:56.024 --> 00:15:59.293
remaining,
please tell us about your Gen AI or AI

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/104-3
00:15:59.293 --> 00:16:03.542
strategy and what you think is
particularly unique or different,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/104-4
00:16:03.542 --> 00:16:06.614
perhaps illustrating with a concrete
anecdote.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/105-0
00:16:06.774 --> 00:16:08.494
that might be of interest to our
listeners.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/106-0
00:16:09.134 --> 00:16:12.172
Sure. So yeah, as you kind of said,
you can't go one day without hearing

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/106-1
00:16:12.172 --> 00:16:14.336
about AI, right?
Or what everybody's doing or where

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/106-2
00:16:14.336 --> 00:16:17.748
they're at in their journey. You know,
there's some things that are unique to us.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/106-3
00:16:17.748 --> 00:16:19.579
There's some things that are not,
you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/106-4
00:16:19.579 --> 00:16:22.659
I'd say that we're facing is everybody,
everybody else with it. You know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/106-5
00:16:22.659 --> 00:16:26.029
we kind of took that approach, you know,
when ChatGPT came out, right, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/106-6
00:16:26.029 --> 00:16:29.525
and everybody was using it and everybody
was trying to figure out what's, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/106-7
00:16:29.525 --> 00:16:29.774
what's

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/108-0
00:16:29.934 --> 00:16:34.073
Going, you know, going on, you know,
it was kind of the initial first public

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/108-1
00:16:34.073 --> 00:16:37.620
game changer, you know,
kind of in that in that space with it is,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/108-2
00:16:37.620 --> 00:16:40.361
you know,
we did the policies like everybody else,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/108-3
00:16:40.361 --> 00:16:43.102
you know,
we started to formulate an AI governance

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/108-4
00:16:43.102 --> 00:16:46.488
and strategy committee.
We quickly kind of realized, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/108-5
00:16:46.488 --> 00:16:49.014
as things are evolving so quickly that
just...

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/107-0
00:16:48.254 --> 00:16:48.734
Mmh.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/109-0
00:16:49.134 --> 00:16:52.485
traditional, this is policy,
this is what we do, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/109-1
00:16:52.485 --> 00:16:56.575
it's evolving so fast, right?
So we took more of the approach of how do

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/109-2
00:16:56.575 --> 00:17:00.948
we build appropriate guardrails, you know,
for the organization to leverage,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/109-3
00:17:00.948 --> 00:17:02.254
you know, you know, not

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/111-0
00:17:03.814 --> 00:17:07.221
Now push down on innovation.
How do we have, again, as we said,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/111-1
00:17:07.221 --> 00:17:10.201
responsible usage, you know,
of AI in the organization?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/111-2
00:17:10.201 --> 00:17:14.193
The reason we put it into 3 categories is
being a healthcare organization.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/111-3
00:17:14.193 --> 00:17:17.066
As you can imagine,
there's different sensitivity and

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/111-4
00:17:17.066 --> 00:17:21.111
different ways you need to approach AI,
especially with clinical, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/110-0
00:17:20.614 --> 00:17:21.094
Mmh.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/111-5
00:17:21.111 --> 00:17:22.814
and anything that has to do with

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/113-0
00:17:23.174 --> 00:17:27.868
clinical decision support and anything
that's in that patient care arena.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/113-1
00:17:27.868 --> 00:17:32.561
We have operational activities like
clinical operation side of things and

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/113-2
00:17:32.561 --> 00:17:37.254
business operation side of things.
Those are easier to put into different

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/113-3
00:17:37.254 --> 00:17:40.426
categories of how do we approach them.
As I said,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/112-0
00:17:38.814 --> 00:17:39.294
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/113-4
00:17:40.426 --> 00:17:44.294
our biggest change was really putting
more guardrails around

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/115-0
00:17:44.494 --> 00:17:47.693
how acceptable use,
we then started targeting different

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/115-1
00:17:47.693 --> 00:17:50.548
things.
So some of the different game changers we

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/115-2
00:17:50.548 --> 00:17:53.746
talked about,
we've implemented and we've opened up our

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/115-3
00:17:53.746 --> 00:17:58.258
first primary care clinic this past year.
We didn't want it just to be another

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/115-4
00:17:58.258 --> 00:18:02.199
primary care clinic, right? Again,
we're always looking at how do we

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/114-0
00:17:58.294 --> 00:17:58.854
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/115-5
00:18:02.199 --> 00:18:05.054
innovate and improve processes,
especially around

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/117-0
00:18:05.134 --> 00:18:08.148
provider experience, patient experience.
So in that case,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/117-1
00:18:08.148 --> 00:18:11.213
we're actually leveraging,
we implemented A CCAS solution.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/117-2
00:18:11.213 --> 00:18:15.422
So a contact center as a service because
it's our first outwardly patient facing

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/117-3
00:18:15.422 --> 00:18:18.591
interaction, you know,
really with MedOne having the primary

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/116-0
00:18:17.854 --> 00:18:18.054
Uh-huh.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/117-4
00:18:18.591 --> 00:18:21.085
care clinic.
And we didn't want to just put in,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/117-5
00:18:21.085 --> 00:18:24.254
you know, bells and whistles, you know,
with it. We actually

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/119-0
00:18:24.494 --> 00:18:26.987
have it integrated with our EMR in that
space.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/119-1
00:18:26.987 --> 00:18:29.373
So if you're some patient that's calling
in,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/118-0
00:18:28.174 --> 00:18:28.374
Yeah.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/119-2
00:18:29.373 --> 00:18:32.979
and we also wanted to take an
omni-channel approach because we know

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/119-3
00:18:32.979 --> 00:18:36.585
just even from generational,
patients interact differently with AI,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/119-4
00:18:36.585 --> 00:18:39.820
right? Some still want to call,
some don't mind doing voice,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/119-5
00:18:39.820 --> 00:18:43.744
some want to just chat and interact.
There's different mechanisms, right,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/119-6
00:18:43.744 --> 00:18:45.494
you know, that they wanted to do.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/121-0
00:18:45.654 --> 00:18:48.679
So we wanted to make sure we have that
ability for all.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/121-1
00:18:48.679 --> 00:18:51.434
So this new CCAS solution leverages 2
things. One,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/121-2
00:18:51.434 --> 00:18:55.917
integration into the EMR to pull patient
information forward for the person that's

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/121-3
00:18:55.917 --> 00:18:59.212
receiving the call could have history,
schedule information,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/121-4
00:18:59.212 --> 00:19:02.561
their medical record,
things like that at their fingertips if

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/121-5
00:19:02.561 --> 00:19:05.424
necessary,
depending on the person that's taking the

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/120-0
00:19:03.214 --> 00:19:03.774
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/121-6
00:19:05.424 --> 00:19:05.694
call.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/123-0
00:19:06.174 --> 00:19:10.402
As well from our website, for instance,
you could contact in and the biggest

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/123-1
00:19:10.402 --> 00:19:14.795
things, you know, patient rescheduling,
prescription refills, things like that.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/123-2
00:19:14.795 --> 00:19:19.077
Things that are basic things that you
want to give different avenues that are

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/123-3
00:19:19.077 --> 00:19:23.140
making things easy for a patient.
And then we're also looking into custom

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/122-0
00:19:21.134 --> 00:19:21.774
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/123-4
00:19:23.140 --> 00:19:25.941
agenic AI agents.
The biggest thing people hate in

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/123-5
00:19:25.941 --> 00:19:26.654
healthcare is

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/125-0
00:19:26.774 --> 00:19:29.324
walking into the doctor's office and
repeating yourself.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/125-1
00:19:29.324 --> 00:19:32.097
Knowing that that information is already
there in the record,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/124-0
00:19:29.454 --> 00:19:29.854
Right.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/125-2
00:19:32.097 --> 00:19:34.155
you've already given it 1000 different
times.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/125-3
00:19:34.155 --> 00:19:37.285
How do we leverage some of this
technology to interact with a patient

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/125-4
00:19:37.285 --> 00:19:40.640
prior to coming into the organization?
And then twofold from the physician

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/125-5
00:19:40.640 --> 00:19:43.055
experience,
that information at their fingertips when

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/125-6
00:19:43.055 --> 00:19:45.694
they're seeing that patient,
when they walk into the room,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/126-0
00:19:48.494 --> 00:19:49.054
Right.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/127-0
00:19:53.134 --> 00:19:53.454
Yeah.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/128-0
00:20:01.654 --> 00:20:02.174
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/129-0
00:20:04.734 --> 00:20:04.854
Yeah.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/131-0
00:20:04.894 --> 00:20:09.162
interacting with the patient, you know,
with using this information that they

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/131-1
00:20:09.162 --> 00:20:11.788
already have,
they don't have to repeat things.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/131-2
00:20:11.788 --> 00:20:14.413
That's nirvana, right? You know,
in that space.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/131-3
00:20:14.413 --> 00:20:17.751
And that's what we're trying to build out
and develop there,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/131-4
00:20:17.751 --> 00:20:20.978
leveraging some of these AI tools.
We didn't want to just,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/131-5
00:20:20.978 --> 00:20:24.534
we wanted to be cautious of not follow
the shiny object with AI.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/130-0
00:20:24.934 --> 00:20:25.574
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/135-0
00:20:25.014 --> 00:20:27.975
right? You know,
there's no cost justification of making

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/135-1
00:20:27.975 --> 00:20:31.299
and tailoring an email a little bit
better using the AI, right?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/132-0
00:20:30.054 --> 00:20:30.534
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/135-2
00:20:31.299 --> 00:20:35.143
So we wanted to have true business
justification while looking at our use

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/134-0
00:20:31.934 --> 00:20:32.294
Right.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/135-3
00:20:35.143 --> 00:20:38.415
cases and vetting these out.
We implemented organization wide.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/135-4
00:20:38.415 --> 00:20:41.064
As I said,
we put together this group that kind of

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/135-5
00:20:41.064 --> 00:20:44.492
has oversight and guidance.
And we were very particular of who we

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/135-6
00:20:44.492 --> 00:20:45.894
included on that committee.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/137-0
00:20:46.134 --> 00:20:50.536
It's primarily made up of providers,
you know, in essence, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/136-0
00:20:49.174 --> 00:20:49.654
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/137-1
00:20:50.536 --> 00:20:54.746
on it with some administrative C-level
folks that are also on it,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/137-2
00:20:54.746 --> 00:21:00.040
but making sure that we covered all those
those bases and had a comfort, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/137-3
00:21:00.040 --> 00:21:03.485
comfort with it.
We've attacked in the business side,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/137-4
00:21:03.485 --> 00:21:05.334
we've implemented, we've done

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/140-0
00:21:05.614 --> 00:21:08.045
The co-pilot,
we're doing a co-pilot readiness

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/140-1
00:21:08.045 --> 00:21:10.579
assessment.
So you have your securities and your

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/140-2
00:21:10.579 --> 00:21:14.251
structure and things like that.
But then we're also doing that part of

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/140-3
00:21:14.251 --> 00:21:16.940
the possible of like real life scenarios.
You know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/140-4
00:21:16.940 --> 00:21:19.526
here's real scenarios that we face
business wise,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/140-5
00:21:19.526 --> 00:21:23.612
may it be in accounting or you know,
operational wise or even clinical. Again,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/138-0
00:21:19.534 --> 00:21:19.654
Yeah.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/140-6
00:21:23.612 --> 00:21:27.232
let's run those real use cases.
And it was a safe space really to get

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/140-7
00:21:27.232 --> 00:21:28.214
people comfortable.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/142-0
00:21:28.334 --> 00:21:33.951
which is AI and the technology in the
co-pilot kind of kind of space in arena.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/139-0
00:21:30.374 --> 00:21:30.894
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/142-1
00:21:33.951 --> 00:21:38.785
And then that kind of opens up the doors.
But as I was alluding to,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/142-2
00:21:38.785 --> 00:21:43.478
we as out of that committee,
we implemented an easy mechanism for

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/141-0
00:21:41.934 --> 00:21:42.374
Mmh.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/142-3
00:21:43.478 --> 00:21:47.601
vetting AI tool.
So our user base can simply or send in a

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/142-4
00:21:47.601 --> 00:21:48.454
simple form.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/146-0
00:21:48.654 --> 00:21:51.691
When I say simple,
it's a few key questions to get the

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/146-1
00:21:51.691 --> 00:21:56.164
process rolling of they have an idea,
they're already using something. You know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/143-0
00:21:52.374 --> 00:21:52.854
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/146-2
00:21:56.164 --> 00:21:58.925
one of the fears, I'm also a security guy,
right?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/144-0
00:21:58.134 --> 00:21:58.614
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/146-3
00:21:58.925 --> 00:22:03.397
So one of the fears was shadow AI as an
organization because it's so easy to do,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/146-4
00:22:03.397 --> 00:22:05.992
right?
And we wanted to have transparency with

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/145-0
00:22:03.734 --> 00:22:04.334
Mm-hmm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/146-5
00:22:05.992 --> 00:22:07.814
our users. So if you're using it,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/148-0
00:22:08.134 --> 00:22:11.542
and you're, you know,
we want to know about it, right? You know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/147-0
00:22:10.894 --> 00:22:11.414
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/148-1
00:22:11.542 --> 00:22:14.321
and how do we do it in a way that isn't
like, oh no,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/148-2
00:22:14.321 --> 00:22:16.890
they're not in trouble because they're
doing it.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/148-3
00:22:16.890 --> 00:22:20.770
And that goes full circle back to
building that guardrail concept to be a

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/148-4
00:22:20.770 --> 00:22:24.073
lot easier to approach these things
versus what I like to call

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/148-5
00:22:24.073 --> 00:22:26.694
over-governance, you know,
in many organizations.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/149-0
00:22:27.214 --> 00:22:31.307
and you create these firewalls of
progression of how do we do it in a way

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/149-1
00:22:31.307 --> 00:22:35.732
that's a little more modern in, you know,
in our approach of having guardrails,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/149-2
00:22:35.732 --> 00:22:38.054
easy vetting process, open communications.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/150-0
00:22:38.214 --> 00:22:41.456
So Brian,
we are approaching the end of this

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/150-1
00:22:41.456 --> 00:22:45.562
podcast episode.
Just do you have one or two examples of

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/150-2
00:22:45.562 --> 00:22:49.812
where your providers found AI would have
the greatest use,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/150-3
00:22:49.812 --> 00:22:55.070
whether it be across your clinical,
clinical ops or biz ops verticals at

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/150-4
00:22:55.070 --> 00:22:55.574
MedOne?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/151-0
00:22:56.134 --> 00:22:59.385
Yeah,
so I can touch on just two maybe use case

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/151-1
00:22:59.385 --> 00:23:03.380
examples. You know,
where providers are always going to be

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/151-2
00:23:03.380 --> 00:23:07.036
very hesitant, I think,
with AI when it comes, again,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/151-3
00:23:07.036 --> 00:23:11.438
to patient facing things.
I think where they leverage it and see

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/151-4
00:23:11.438 --> 00:23:15.974
the opportunities, again,
is for documentation. How do I use AI to

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/152-0
00:23:16.854 --> 00:23:21.820
help me document things a lot quicker,
the administrative aspect of, you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/152-1
00:23:21.820 --> 00:23:24.963
of things.
Even decision support related items of

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/152-2
00:23:24.963 --> 00:23:29.614
bringing the knowledge to their
fingertips to be able to discern a lot of

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/152-3
00:23:29.614 --> 00:23:34.643
data really quickly are some use cases.
So we have some tools that we're using,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/152-4
00:23:34.643 --> 00:23:36.214
third party tools of just

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/154-0
00:23:37.974 --> 00:23:41.294
patient information,
decision support type tools that are out

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/154-1
00:23:41.294 --> 00:23:44.667
there. Business wise,
I can tell you a real use case right now

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/154-2
00:23:44.667 --> 00:23:47.719
that, you know,
that I'm doing is HIPAA compliance every

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/154-3
00:23:47.719 --> 00:23:50.503
year, right?
Every organization has to go through a

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/154-4
00:23:50.503 --> 00:23:54.411
HIPAA compliance perspective,
lots of policies to go through every year.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/154-5
00:23:54.411 --> 00:23:58.694
How do you quickly match up that evolving
changing of policies and regulations?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/156-0
00:23:58.974 --> 00:24:01.905
that are occurring both federal or state,
you know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/153-0
00:23:59.054 --> 00:23:59.574
Mmh.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/156-1
00:24:01.905 --> 00:24:04.835
that that could be occurring against your
policies.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/156-2
00:24:04.835 --> 00:24:08.104
So I'm looking at leveraging AI to
actually go out there,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/156-3
00:24:08.104 --> 00:24:11.316
pull in that information,
look at our existing policies,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/156-4
00:24:11.316 --> 00:24:13.796
and automate that process, right?
You know,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/156-5
00:24:13.796 --> 00:24:18.078
so that's something that could take hours
and hours and hours every single,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/156-6
00:24:18.078 --> 00:24:20.614
you know,
year to keep those things current.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/155-0
00:24:19.494 --> 00:24:20.054
Mhm.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/157-0
00:24:20.934 --> 00:24:22.973
How do we leverage some of this
technology?

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/157-1
00:24:22.973 --> 00:24:25.845
That's where there's real cost value in
some of those things,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/157-2
00:24:25.845 --> 00:24:29.551
even like co-pilot and helping automate
some of those things while bringing in,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/157-3
00:24:29.551 --> 00:24:32.423
you know, live information,
changes that are occurring that's

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/157-4
00:24:32.423 --> 00:24:35.527
available to the public and making our
administrative life easier.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/157-5
00:24:35.527 --> 00:24:39.048
So those are just some quick win topics.
We also are leveraging that on the

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/157-6
00:24:39.048 --> 00:24:40.854
accounting side, as you can imagine, of

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/158-0
00:24:41.574 --> 00:24:44.649
you know,
a lot of different data points to pull in

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/158-1
00:24:44.649 --> 00:24:49.202
and how do you make that in a visual way
to discern that information, right,

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/158-2
00:24:49.202 --> 00:24:51.094
to share, you know, to the team.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/159-0
00:24:51.734 --> 00:24:55.526
Well, Brian,
I appreciate you joining me again today.

54c6cb4d-6902-4b63-a9b7-45fc9a76667b/159-1
00:24:55.526 --> 00:25:00.863
We've covered a lot of ground from
finding alternative revenue streams with

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One Connect, which became Memory Health,
which you've spun off and now can seek

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new customers,
to leveraging AI in particular use cases

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00:25:10.413 --> 00:25:10.694
that

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bring,
allow providers to digest data quickly,

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bring a lot of background information to
their fingertips quickly to support

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clinical decision support,
allow and streamline documentation and

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regulatory compliance use cases. So Brian,
thank you so much for joining us today.

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Yeah, thank you, Jordan, for having me.
And I really appreciate the opportunity

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just to share what we're doing here at
Med One.

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And again, this has been Brian Shea,
the CIO of MedOne Health Partners.