{"type":"rich","version":"1.0","title":"Discoveries at the intelligence layer with Mike Askren","description":"Content's value is in the intelligence it brings, regardless of what system it's found in. But there is a lot of enterprise content across many, many systems.\n\nOn the Mostly Unstructured Podcast, KeyMark CMO Clay Tuten sits down with Mike Askren, VP of Product at Hyland, on how document management and ECM are becoming an intelligence layer for agentic AI, and the right size and scale problems to tackle with agents.\n\nTopics explored:\n\nWhy has enterprise value moved from storing and securing content to extracting intelligence from it?\nHow content federation connects AI services to content across on-prem, cloud, and hyperscaler systems.\nWhat an enterprise context engine does, and why the relationships between documents matter more than the engine itself.\nWhy agentic governance matters so much.\nMonitoring, coaching, and shutting down agents that hallucinate or run on stale instructions.\nWhy the highest-ROI AI work comes from the processes that are least exciting, but have the highest volume of occurrence.\n\nQuestions this episode answers:\n\nWhat is the intelligence layer in enterprise content management?\nHow much enterprise data is unstructured, and why does it matter for AI?\nWhat is content federation and why is it needed for enterprise AI?\nWhat is agent governance and how is it different from data governance?\nHow do you get ROI from AI without replacing your existing systems?\nWhere should a CIO start when moving ECM into an AI intelligence layer?\nWhat is intelligent document processing (IDP) and how does it relate to agentic automation?\n\nSubscribe for more AI talk on content intelligence, IDP, and agentic AI from the team at KeyMark, or reach out if anything caught your ear.\n\nTimestamps:\n00:00 – From storage to intelligence: the ECM shift\n01:58 – What \"unstructured content\" really means\n03:01 – Mike's role at Hyland and content federation\n04:11 – The content-fueled agentic enterprise\n06:45 – Why 70–90% of enterprise data goes untapped\n08:03 – Agentic governance and context you can trust\n09:25 – Human-in-the-loop feedback and coaching agents\n10:22 – The control tower: monitoring and stopping agents\n12:03 – Agents as digital employees\n13:45 – Advice for CIOs under pressure\n15:23 – Start small: the attainable win, not the moonshot\n18:39 – Where the ROI actually hides\n19:47 – Practical outcomes: claims, HR, government\n21:03 – First steps into the intelligence layer\n24:45 – From IDP to agentic automation to new workflows\n27:19 – Slow down, ask questions","author_name":"The Mostly Unstructured Podcast","author_url":"https://audioboom.com/channels/5005062-the-mostly-unstructured-podcast","provider_name":"Audioboom","provider_url":"https://audioboom.com","width":480,"height":95,"thumbnail_url":"https://audioboom.com/i/43693171/600x600/c","thumbnail_width":600,"thumbnail_height":600,"html":""}