{"type":"rich","version":"1.0","title":"Collaboration with Jocasta Pana","description":"What does it really take to deliver world-class experiences at Harrods? In this episode, Jocasta Pana, Client and Private Services Director, takes us behind the scenes to reveal the power of collaboration, especially under pressure. From fast-paced peak seasons to everyday excellence, she shares how strong relationships and a culture of care turn moments into something unforgettable.","author_name":"True Tales from Harrods","author_url":"https://audioboom.com/channels/5063864-true-tales-from-harrods","provider_name":"Audioboom","provider_url":"https://audioboom.com","width":480,"height":95,"thumbnail_url":"https://audioboom.com/i/43715574/600x600/c","thumbnail_width":600,"thumbnail_height":600,"html":""}