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Furniture Barn and a delivery at dawn
What is a Write Off?
Jess, a team leader at our customer services department in Salisbury walks us through the different types of Write Off that might show on...
Just Be and Queue
Filling A Hole
yup.. Every time i go into the bank now i am given the hard sell and offered tens of thousands of pounds of debt. You would think they would have learned.
Good rant, I had a call recently from Lloyds TSB asking me about some payments on my debit card. She started asking for security information. I was like "WTF? How do I know you're from Lloyds TSB?" so told her I'd call the official number and take it up there. Took ages to get through THEN they said they'd failed to identify me and terminated the call ggrrrrrggg!!! And yeah - credit cards. They obviously just want everyone to spend their money through them and chuck Lloyds TSB 20% a year or whatever so they can keep the coffers spilling over :(
I identify. I have never owned a credit card because, like you, I only want to spend the money I have and not be in debt when I don't need to be. I got refused an account with a company once because I didn't have a credit card. I think companies assume no credit card means bad credit history, rather than the opposite.
Service is Everything
Service Renegade reporting for Potentio about Sky
Like this AudioBoo on Sky - my experience of Sky has been that they are pretty good when it comes to gaining my business but fail miserably when servicing my contract. I'm not surprised by your experience. Sky has so many call options when you contact them that it's almost comedic (if it wasn't so frustrating). Their focus is completely on what is convenient to them in terms of delivering a service rather than what will make a call easier for the customer. One of many complaints I have of Sky.
This is a report about my 'personal' experience with Sky since purchasing their TV, broadband and phone package October 2010. We've found Sky to be great at getting you in, getting the dish up and also supplying great TV. However there's been a lack of customer due care and attention in relation to Broadband and our phone issues. We were advise at the point of dish installment that we'd be hearing from Sky on the Broadband but we heard or received nothing. We are now receiving broadband from Sky having supplied them with a MAC code 3 months later but unless we had called them we could still be paying double for Sky broadband plus previous service provider. Baring in mind one of our motivations to move service provider was to save money we've now definitely gone way over what we were spending. While they have begun to address my concerns re: phone bill now, there was a distinct lack of follow through to investigate as they said they would do, 3 weeks after my first call to them there was no evidence of any investigation despite being advised to call back within 1-2 weeks for an update, which kinda makes me feel like i'm an inconvenience. I'll make it clear that the Sky employees on the phone come across as very helpful but there's a lack of follow through.. The call has also uncovered an 'alleged' acceptability within the telecommunications industry to relabel items on the bill that make many items unrecognizable to the customer. When i buy a pizza from a pizza house i don't expect to see pasta on the bill. Well apparently when I see cable and wireless on my bill that most likely means I called Sky. I was advised that most of the other unrecognizable calls on my bill are actually calls we have made but the destination number we called is not itemised. I do wonder whether this affects the sense of accountability for accuracy on the part of the telecommunications company. How can I properly track and check that my phone bill is correct if its itemised in this way? Lastly we have several calls that are still in dispute whereby 1-9 second calls duration cost us £1.50 x 4 calls within space of 4 mins. If we've made these calls i'll happily put my hands but as it stands I convinced we haven't. It appears to me that the total additional cost is coming to around £50 not including any cost of the long calls it takes when calling Sky. This report comes prior to full resolution and I will let you know if and when Sky respond satisfactorily by way of truly listening to me and addressing my concerns. I've tweeted a few times direct to Skyhd about this and I've had no response from them. I wonder if Sky will help me help them out here so that I can share some good stuff about them with my connections. all that said, thanks for fantastic TV service.
Jessops in Rugby.
Pinner library. Avoid closures by increasing reader numbers and providing an outstanding experience
This is great James. Pleased that our project there is going well. Service in the community. Looking forward to proving the value of this initiative over the long term.
Potentio Secret Shopping - Reiss Regent St, London
Andy's 3D Thoughts 06/01/14
Andy Hanselman's weekly business improvement blog
Social media customer service: What if I do nothing?
Viral video in Brazil: Matt Smith from The Viral Factory (2/2)
Apple Customer Service
BA customer service
How to Lose More Customers
Dear Stoke-on-Trent City Council. Do you know that your phones aren't working? 234567 the main number and your 24 hour contact centre 234234 just get a discontinued tone when I call them.
A Long Term Relationship
These mini podcasts are so great! I must get an iPhone. Can you use audioboo on an iPod Touch?
For further discussion at the Stop Doing Dumb Things unconference
On the transformation of knowledge...
Breaking news, latest sport, longer listens