Franco Cotumaccio (MD Capita South Africa)

What are the main lessons to be learned from the present contact centre industry in South Africa in 2013 and what are the possible trends globally for 2014?

Recorded at the BPeSA event focused on the BPO opportunity in South Africa on Nov 21, 2013 in Cape Town South Africa

#bpesa , #bpo , #contactcenter , #callcentre, #contactcentre , #outsourcing , #capetown , #southafrica, #custserv, #capita