.@NorthernRailOrg's MD Alex Hynes: "Punctuality, cleanliness and accurate information are key to our customers
Sep 29, 2014, 04:21 PM
Train companies offer partial compensation if services are more than thirty minutes late - but that's not the aim of Northern Rail, who are determined to keep trains running efficiently and on-time. Alex Hynes discusses how they inform passengers. #trains #commuters #delays