Consumer Council says it's déjà vu for Ulster Bank customers after new IT glitch

More embarrassment and frustration for Ulster Bank customers last night as a technical problem left many without access to their money. It was a UK wide problem affecting RBS, Natwest and Ulster Bank. They say the problem has now been fixed and they've apologised and said anyone left out of pocket will be compensated.

Aiden O'Donnell is the Interim Chief Executive of the Consumer Council