Facebook, or face-to-face: how should your city talk to you?

On Monday, the City of Prince George announced it was re-activating its social media presence, setting up profiles on Twitter, Instagram, and LinkedIn.

Susanna Haas Lyons is a public engagement specialist who works with Simon Fraser Univerity and a variety of community groups and businesses.

"I think it's incredibly important," she says of cities having a presence on social media. "The role of government is to serve the interests of the public." She says online conversations are way for governments to go where "people are already spending time, where they feel comortable" and find out what's important to them.

She also has thoughts on what the conversation between government and citizens should look like, and whether conversations should still happen offline, as well.