Warren Buckley, Customer service and community - 27th Sept

Warren is the Managing Director, Customer Service, BT Retail. He has been in the Telecoms Industry for the last 20 years across both mobile and fixed and during that time have led teams in many disciplines from revenue assurance, fraud, logistics, mergers and acquisitions, technical support, call centres, operations, product management and customer service.

As the Managing Director, Customer Service he is responsible for the delivery of all aspects of service for BT’s Consumer Customers across telephone, broadband and tv. Including the implementation and effective use of social media tools such as Twitter to help turn dissatisfied customers into advocates of BT.

Prior to Warrens current role, he was the Group Director Mobility and Convergence involved in the launch of BT Total Broadband, Fusion, Broadband Anywhere, Oneplan, the home and business hubs and Go Messenger.

Before joining BT, he worked at Orange, Avaya, Lucent Technologies and started his career with a 10 year spell at Vodafone.

You can follow on Twitter at @wazzer_bt