Please enable it in your browser's preferences.
You can visit our support center if you're having problems.
Please try one of our supported browsers.
Please check your internet connection and refresh the page.
Kyle O'Neill is getting married later this year, but has asked for a refund after losing confidence in the firm.
He was told it would be possible, but hasn't heard back.
Mr O'Neill joins a number of others who are waiting for correspondence.