NOREEN TEHRANI: Cognitive Empathy
In this episode Noreen describes the brain and how it works. It will help the listener if they refer to the cover picture when she does. Realising that trauma is a biological problem and not a mental one helps us understand why we experience these feelings and how we can overcome them. Noreen also discusses empathy and how using the head instead of the heart can help us better understand ourselves and others.
After an interesting and varied career working as a medical researcher, retail operations manager and organisational counselling psychologist, Noreen launched her organisation in 1997.
She qualified as a psychologist in 1983 and has achieved chartered status in Occupational, Counselling,Health and Coaching Psychology. The diversity of her training and experience has helped her to deal with a wide range of psychological problems which reduced employee well-being and organisational effectiveness.
Working with the organisations affected by Omagh Bomb, Paddington and Potters Bar rail crashes, World Trade Centre and the 7th July terrorist attacks in London has been influential in the development of her crisis, disaster and business continuity trauma management programmes.
Long-term sickness absence is expensive and often unnecessary. Over the past fifteen years she has developed and used a series of assessment and rehabilitation interventions which have reduced sickness absence and achieved significant financial benefits for the organisations.
Organisations have an important role in creating environments where all employees are treated with dignity and respect. Intervening early is important if there is to be a successful resolution. Working with teams to identify their own solutions to relationship difficulties is both challenging and rewarding.
Noreen is a visiting lecturer and has written several books on the subject as well as advising police forces and other organisations within the UK.