The World’s Best Cities with Chris Fair
Episode 34, Dec 24, 2019, 05:30 PM
Chris Fair, President & CEO of Resonance, joins the Destination Marketing Podcast to talk about the World's Best Cities and premier the new list. Topics discussed include the methodology for the World's Best Cities rankings, the core six categories, and focusing on the customer experience in your destination.
"We tend to think 'more is better'. We've been conditioned to attracting more visitors, and all the metrics by which we're generally judged are quantitative. I think there's a real lack of understanding or appreciation for the qualitative side of the destination side. I think to date, we would all agree the customer experience or the visitor experience is important, but we don't know how to measure it. And that's really what we're trying to address here." - Chris Fair on focusing on other factors than just the quantitative side of things.
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The Destination Marketing Podcast is a part of the Destination Marketing Podcast Network. It is hosted by Adam Stoker and produced by Relic. If you are interested in any of Relic’s services, please email adam@relicagency.com or visit www.relicagency.com.
To learn more about the Destination Marketing Podcast Network and to listen to our other shows, please visit www.thedmpn.com. Email adam@relicagency.com with any inquiries regarding the network.
"We tend to think 'more is better'. We've been conditioned to attracting more visitors, and all the metrics by which we're generally judged are quantitative. I think there's a real lack of understanding or appreciation for the qualitative side of the destination side. I think to date, we would all agree the customer experience or the visitor experience is important, but we don't know how to measure it. And that's really what we're trying to address here." - Chris Fair on focusing on other factors than just the quantitative side of things.
Follow the Destination Marketing Podcast on social media:
YouTube
TikTok
If you’re enjoying the show, please leave us a rating and review on Apple Podcasts!
Do you want to be featured on the show? Send us a voice message!
The Destination Marketing Podcast is a part of the Destination Marketing Podcast Network. It is hosted by Adam Stoker and produced by Relic. If you are interested in any of Relic’s services, please email adam@relicagency.com or visit www.relicagency.com.
To learn more about the Destination Marketing Podcast Network and to listen to our other shows, please visit www.thedmpn.com. Email adam@relicagency.com with any inquiries regarding the network.