Bringing the Delight, Efficiency and Security to the Contact Center

Episode 12,  Mar 24, 2020, 04:15 PM

In this twelfth episode in the Daon Podcast Series, Jason Beloncik, Head of Solutions, Americas, deconstructs the current reality of customer experiences in the contact center and explains how, specifically, online-inspired technologies can dramatically improve those experiences, stop caller fraud, and save millions in the process.