Make A Difference Minute: Rita Suiter with FiveStar Customer Service Strategies

On this MADM, Rita Suiter with FiveStar Customer Service Strategies shares about a special acronym which can help us all to remember some very important steps in the customer service process. She also shares about an experience working in the City of Dothan and implementing a customer service program for first responders, public works employees, and city officials. Listen & share.