CxO 4.0 | The Best CIOs Own the Change Agenda

Sep 28, 2020, 10:49 AM

In the latest episode of CxO 4.0, Pat Lynes chats with retail CIO Phil Greenwood. At the time of recording, Phil was exiting Selfridges after a successful two-year tenure before he embarked on a new venture in Saudi Arabia. Phil discusses how to get the board onside when they rarely have a tech background (9% of FTSE 350 board members) and gives his two pennies worth on the future of the retail industry. Phil also shares his thoughts on the evolution of the CIO role as it becomes the focal point of any change or transformation as we charge into the next decade. Phil shares his thoughts on the evolution of the CIO role as it becomes the focal point of any change or transformation as we charge into the next decade.

1.04 - Introduction and background

1.49 - How has the CIO role evolved over the last decade
  • The needs of the business and what you can do with technology
  • Support and enable change in the business

5.30 - How do you wake up the board and take them on a journey?

9.20 - Communicating in Nespresso

10.55 - Is the role as CIO become more alignment of the board and germinating transformation?

13.26 - 9% of FTSE 350 board members have a tech background

17.00 - Having the right kind of IT people

19.03 - CIO role in the coming decade. What part will they play in the fourth industrial revolution?

24.20 - The best CIOs own the innovation and change agenda

28.46 - Experience as CIO at Selfridges* work done there

28.53 - Biggest challenge at Selfridges

30.40 - Biggest accomplishment at Selfridges

31.18  - Retail - where is it heading?

35.46 - Advice for Retail board members - logical steps to succeed
  • Understand your current customer and drive strategy
38.09 - Advice you would give yourself 15 years ago before first CIO role

40.13 - What’s next? CIO Grocery retailer in Saudi Arabia