Navigating new consumer priorities post-pandemic

Episode 20,   May 17, 2021, 10:07 AM

It's hard to figure out how customers will behave post pandemic, so we've brought in the experts...

In this podcast from the BRC and AlixPartners, we look at what the research says, looking at the ways in the reopening might mirror the behaviours that have developed out of the pandemic.

Will the popularity of online stick, especially as customers become more comfortable with the health aspects of shopping in store? We also look at the prominence of ethical consumers in the research, and how retailers need to respond in a genuine way.