Magnetic resonance imaging (MRI) is a medical imaging technique used to create detailed images of organs and tissues inside the body. During an MRI scan, the patient must lie completely still in a confined space , which can be anxiety inducing, leading to fidgeting and movement. Any movement during the scan will result in lower quality images, which may require a repeat scan which is not only expensive, but is inconvenient for patients and contributes to longer wait times. Dr. Shyr Chui, a radiologist and the usual host of Qualitycast North, moves to the other side of the interview table to tell us about his work improving MRI (magnetic resonance imaging) scan quality and patient experience in the MRI department at the University Hospital of Northern BC. By engaging a team of medical radiology technologists, nurses, and clerical staff in a kaizen event to collaboratively develop improvement ideas, the project was successful in increasing the percentage of high quality scans and providing a better patient experience. Dr. Chui also shares his motivations for starting a podcast, the importance of the right care in the right place at the right time to ensuring quality healthcare, and discloses his dislike of maths. This is our final episode of season 1 – we will back with new episodes in fall 2022.