Responding versus Reacting

Flight or fight is built into all of us, but there is a good versus poor way to handle situations. That being said, we as humans typically find ourselves reacting rather than thinking through the entire situation to ensure that our response is actually us speaking. Whenever reacting, we have a tendency to reflect on the moment later and realize that we over reacted or did not sound like ourselves. Forcing us into an apology and hurt feelings that could have been avoided. Hear Josephine's take on how she handles this in situations that are especially delicate, and how she has learned to respond to things rather than have an immediate reaction.