Marketing’s Role In The Customer Experience featuring Shep Hyken, Customer Service and Experience Expert

Episode 371,   Jul 24, 2023, 12:53 PM

  • Wording affecting the images customers have of a company.
  • Delivering a good customer experience to leave clients talking about you – a powerful form of marketing.
  • Convenience factor – what is it and how does it affect marketing a product?
  • Managing customer experience to retain customers. 

In this fascinating episode, Shep Hyken will explain how marketing plays a role in the customer experience.