Ep 005 - Matija Kapic - Turning Challenges into CX Opportunities
Episode 5, Nov 07, 07:55 AM
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What if every customer challenge was a chance to build trust?
Perhaps they can be, if brands choose to design their response intentionally.
Matija Kapic, Head of Solution Engineering – Asia at Infobip, joins us to discuss how brands can turn moments of friction into meaningful conversations, using automation to create lasting customer relationships in a digital-first world.
Perhaps they can be, if brands choose to design their response intentionally.
Matija Kapic, Head of Solution Engineering – Asia at Infobip, joins us to discuss how brands can turn moments of friction into meaningful conversations, using automation to create lasting customer relationships in a digital-first world.