Why fixing behavior often fails: Using the CORE Element to change veterinary team performance

The instinct when something isn't working is to fix the behavior, but according to Jennifer Edwards, DVM, ACC, CPC, ELI-MP, that is often where the fix goes wrong. In this episode of The Resilient Vet: Mind and Body Strategies for Success, Edwards breaks down the CORE Element Framework, a conscious leadership model she created that locates the real driver of outcomes not in what people do, but in how they're thinking, feeling, and perceiving long before they ever act. Co-host Aaron Shaw, OTR/L, CHT, CSCS, asks Edwards on what this looks like inside a real clinic, where difficult conversations get avoided, frustration builds quietly, and patterns tend to repeat regardless of who's in the room. The conversation explores how developing conscious awareness, ownership, and intentional response can shift leadership outcomes in clinical settings, and why addressing the cause rather than the effect is what actually creates lasting change.

Resources and contact information