Crew Training, Leadership & Service Standards With Lynne Edwards | Superyacht Laundry
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What does true crew training look like when service, leadership, mindset, and guest experience all collide?
In this episode of Superyacht Laundry, host Cherise Reedman is joined by Lynne Edwards of Phoenix Superyacht Training for a wide-ranging conversation about the evolution of superyacht service, interior training, leadership, crew mindset, guest expectations, and why technical skills alone are no longer enough.
Lynne shares her extraordinary journey from hospitality and global travel to discovering the yachting industry in the early 1980s, when yachts were smaller, service was more traditional, and the industry looked very different from the world of 100-metre-plus vessels we see today.
The conversation explores how yacht operations have changed, why larger vessels require stronger leadership, and why every head of department needs more than practical ability to manage people well. Cherise and Lynne also discuss the changing role of interior crew, the importance of purpose, resilience, personal development, and why great service must be adapted to the guest in front of you, not delivered from a rigid rulebook.
They also look at GUEST training, professional interior standards, women in yachting, crew welfare, the Superyacht Alliance, and the ongoing industry push toward better culture, better leadership, and safer, more professional onboard environments.
In This Conversation:
- Lynne Edwards’ journey from hospitality and travel into yachting
- What the superyacht industry looked like in the early 1980s
- How guest expectations and service standards have changed
- Why large yachts require stronger leadership and people management
- Why technical training alone is not enough for interior crew
- The importance of purpose, mindset, resilience, and personal development
- How great service depends on reading the guest, not following a rigid script
- Why GUEST training matters for professional interior standards
- The challenges facing women in yachting across generations
- Why crew welfare, safety, leadership, and collaboration are now central industry issues
- How the Superyacht Alliance is helping drive conversations around professional standards
Guest:
Lynne Edwards
Phoenix Superyacht Training
Host:
Cherise Reedman
Superyacht Laundry
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https://www.yachtinginternationalradio.com/yachting-news
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🎙️ Superyacht Laundry | Yachting International Radio
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