Ep 103 - The Listening Organisation: Are You Actually Hearing Your Employees?

Most organisations ask their employees how they feel once a year. They filed the results in March. And then wonder in September about the reasons people are leaving. If that sentence made you laugh a little, good. If it made you uncomfortable, it would be even better. Because that is exactly where we are starting today.

Welcome to SHRM Global Radio. Today, we will discuss the difference between asking employees how they feel and genuinely understanding their responses.

Let us start with the annual engagement survey. It's the most popular listening tool in organizations today. It's also one of the most misused items, without a doubt.