ThinkWORKS 132 Stop Fixing People When It Is The Choice Architecture At Blame.
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When people go wrong, and you notice a pattern in their behaviour, don't simply assume the person is making irrational choices; always inspect the architecture of the choices themselves. Sometimes, they don't need more advice or training, sometimes the systems they operate within need looking at.
Join in the discussion at https://revolutionradio.app.clientclub.net/communities/groups/community/channels/ThinkWORKS----Recent.-6aJNXw/posts/6ac0f6d6f07181108c85359a
When people go wrong, and you notice a pattern in their behaviour, don't simply assume the person is making irrational choices; always inspect the architecture of the choices themselves. Sometimes, they don't need more advice or training, sometimes the systems they operate within need looking at.
Join in the discussion at https://revolutionradio.app.clientclub.net/communities/groups/community/channels/ThinkWORKS----Recent.-6aJNXw/posts/6ac0f6d6f07181108c85359a