Consumer Council’s ‘Barriers to Complaining' report reveals that of the 14 per cent of transport passengers who received poor service only half felt entitled to complain

The Consumer Council's ‘Barriers to Complaining report has revealled that 14 per cent of passengers surveyed across all modes of passenger transport including plane, bus, train and ferry received poor service but only half of them felt entitled to complain and only a quarter actually made a complaint according to Director of Policy, Aodhan O'Donnell.