Tim Harford on improving service delivery by learning from the private sector

At the 10th anniversary conference for the World Development Report 2004 (Making Services Work for Poor People), we interviewed Financial Times columnist and author Tim Harford about the power of market mechanisms, accountability, and why, when developing public services, we should learn from the private sector. More resources from the conference are available here: http://www.odi.org.uk/events/wdr-conference-making-services-work-for-poor-people