LISTEN: The M9 Crash - One Year On

One year ago Police Scotland failed to respond to a crash on M9. They eventually went to the scene of the crash near Bannockburn three days later, but by then a man was dead, and a woman was seriously injured. She later died in hospital.

I report on how her family are dealing with the devastating loss 12 months on, and look into claims that Police Scotland's control rooms are still at breaking point.