Is consultation a help or a hindrance to Service change?

Thousands of Managers working in our public services are trying to manage serious changes to those services. How do they feel about public and stakeholder consultation? This audioboo complements Tuesday Topic 205 and runs through some of the arguments. It recommends three clear actions that should swing the balance towards being a helprather than a hindrance. But to find out what they are ... you need to listen to the audioboo!