How To Do Customer Service Like An 8-Figure Ecommerce Store
Episode 15, Jan 29, 2020, 03:24 PM
In this video I interview Philippe Roireau, who is behind the #1 Shopify Helpdesk App - Gorgias.
My and Philippe discuss why you should build a customer service team, but more importantly - when.
This video is ideal for people who are doing low 6-Figures per year, as well as people who are doing over a million per year with Shopify dropshipping & ecommerce.
Here are the topics we cover in this video:
1:00 - 2:13 Why customer service is becoming super important in dropshipping and in ecommerce in general
2:15 - 3:20 How to set-up a system to receive support tickets from all communication channels SIMULTANEOUSLY in ONE dashboard
3:25 - 5:13 How to increase your sales by 20% with good customer service
5:15 - 6:35 How to measure the direct ROI of your customer representatives (sales generated)
6:37 - 8:55 BEFORE/AFTER results from investing in good customer service and Gorgias
9:00 - 10:20 WHEN you should invest into a customer service team and Gorgias (how much sales you need to be making with dropshipping)
My and Philippe discuss why you should build a customer service team, but more importantly - when.
This video is ideal for people who are doing low 6-Figures per year, as well as people who are doing over a million per year with Shopify dropshipping & ecommerce.
Here are the topics we cover in this video:
1:00 - 2:13 Why customer service is becoming super important in dropshipping and in ecommerce in general
2:15 - 3:20 How to set-up a system to receive support tickets from all communication channels SIMULTANEOUSLY in ONE dashboard
3:25 - 5:13 How to increase your sales by 20% with good customer service
5:15 - 6:35 How to measure the direct ROI of your customer representatives (sales generated)
6:37 - 8:55 BEFORE/AFTER results from investing in good customer service and Gorgias
9:00 - 10:20 WHEN you should invest into a customer service team and Gorgias (how much sales you need to be making with dropshipping)