This is Money Show - the customer services episode

Sep 18, 2015, 04:47 PM


You go into a shop, you're greeted with a smile and a warm welcome by someone who understands the products on sale, who is genuinely pleased to help you, who is paid well and looked after by the company they are working for.

Well imagine no longer, this actually happens right now - sometimes - in the UK.

This week, the team from This is Money join Georgie Frost at Share Radio to pore over the latest customer services league table.

A shop, Lush, is at the top of the pile.

Still on customer service but at the relegation end of the league, we discuss shoddy service offered by the energy companies and the news that Morrisons is having to shut some of its supermarkets.

Meanwhile, Lidl announced it will pay its staff a decent wage.

Santander is upsetting customers with a huge increase to its current accounts fees.

There's look at the horrific state of household debt - why not rename credit cards, debt cards?

And a funny look at the mistakes people make on their CVs.

Enjoy. We did.

#shopping #work #pay# service #customers #lush #firstdirect #santander123 #morrisons # pensions #scams# #lidl #debt