60. How To Improve Profits With Great Patient Experience with Daniel Gibbs

Daniel Gibbs is the director of Posture Podiatry.

He has developed a method of care that has benefited thousands of clients including Olympic Athletes and the Australian Dance Theatre. Although he’s no longer consulting with clients, he continues to works closely with the team of practitioners at Posture Podiatry to ensure the highest level of care for every guest of the clinic. Daniel also is the founding director of clinicmastery.com which is an education company for health professionals. He is also a winner of the Telstra Business Awards.

Daniel has been invited to give keynote presentations to health professionals and business owners in various fields, and works with clinics of all sizes sharing his mantra of creating great experiences for all clients.

In this episode, we chat about:

Creating great customer experiences in the clinic Why patients judge you on their experience, not how technically good you are How to get off the tools How to put systems in place to train your team Cultivating a purposeful team culture The 4 STEP process to clinic mastery Staying ahead of the changes in the health profession